Data Entry Product Manager
Resume:
Santa Clarita, California 805-***-**** ******.********@*****.***
I have 15 years’ experience in project, product, and program management working with software development products streamlining work and defining product requirements for UX, artists, design teams, as well as back end and front-end programmers, while using the various project management software, such as Jira and Azure. I am recognized as a hardworking, committed, decisive, result-oriented, resourceful, and effective team player with proven leadership experience. I have a solid record of consistently delivering bottom-line results across multiple and varied complex cross functional projects. I am constantly on the lookout for ways to improve efficiency, establish standards and procedures or make existing ones more effective. I thrive collaborating with internal and external stakeholders on solutions and communicating plans and updates. I have a mentoring approach, whilst using great negotiating skills. I have a deep understanding of the software development lifecycle and working under waterfall and agile environments. Considerations Taken
Cost
Timeline
Quality
Business Priorities
Project Priorities
Product Priorities
Feature Creep
Customer Expectations
ROI Return on Investment
RIO Risk, Issues, Opportunities
KPI Key Performance Indicators
OKR Objective and Key Results
Management Skills
Portfolio Mgmt.
Program Mgmt.
Product Mgmt.
Project Mgmt.
Staff and Resource Mgmt.
Customer & Vendor Mgmt.
Process & Procedure Mgmt.
Requirement Mgmt.
Roadmap Mgmt.
Budget Mgmt.
Change Mgmt.
Release Mgmt.
Methodologies
Project Mgmt. Life Cycle
Product Mgmt. Life Cycle
Software Dev. Life Cycle
Waterfall
Agile
Scrum
Kanban
WBS Work Breakdown Structure
Lean Management
Quality Management
MVP Minimal Viable Product
B.A Business Management with Cum Laude honors GPA 3.7+
California State University of Northridge, California
A.A. Accounting - College of the Canyons, Valencia, California
Certifications: Life Coaching, Lean Management; Banking Certification, Scrum Fundamentals Credential
(Jul 2021 – Mar 2022) Evercast – Scottsdale, AZ (Worked Remote) www.evercast.com/ Evercast creates a video conferencing software providing a collaborative solution to clients in game, video, and music industries via usage of tools that assist with their editing needs. Product supported via desktop application, website, and mobile platforms.
Senior Product Manager:
Oversaw and improved software development lifecycle processes from concept to deployment.
Managed the product development roadmap.
Supervised the development teams’ work and priorities.
Created business and product requirements and ensured the requirements were accurately implemented.
Improved usability of Jira features.
Samantha Duffy 805-***-****
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Liaison between customers, service, creative, development, sales, and management.
Determined MVP for product features.
Gathered customer feedback and implemented changes as necessary.
(Feb 2021 – Jul 2021) Game Play Network – Los Angeles, CA (Worked Remote) gameplaynetwork.com/ Game Play Network is a gaming company that specializes in providing unique casino style gaming solutions to the horse racing industry. Games were available on mobile devices and a website. Senior Program Manager:
Oversaw and improved software development lifecycle processes and implemented Jira Processes.
Managed the company product roadmaps.
Supervised the development teams’ work and priorities.
Created business and product requirements and ensured the requirements were accurately implemented.
Liaison between customers, service, creative, development, sales, and management.
Reviewed data for improvement to funnels and promotions.
(Dec 2015 - May 2020) Diamond Game Enterprises, Inc. - Chatsworth, CA www.diamondgame.com Diamond Game designs and develops slot style machines, games, and back-end gaming systems for various locations in the US and Canada. Worked with programs, products, and projects under 3 titles over 11-years. Director Project Management Office (Overseeing Program, Product and Project work)
Managed the entire software development lifecycle of slot and lottery games and related hardware, ensuring that quality and change management are adhered to.
Established PMO standard scalable operating procedures, ensuring alignment of company goals.
Oversaw and mentored direct reports and handled project recruiting, interviews, and onboarding.
Performed program and product development for projects using Jira and Azure.
Assisted with the direction of product design and development, including teaming with creative to develop 3D bonus features, symbols and characters rendering process and modeling for games via tools such as Unity and 3D Studio Max.
Approved and created business, product, and technical requirements
Created templates and standards for requirement gathering, writing, organizing.
Managed the corporate portfolio of products. This included prioritizing and approving roadmaps.
Created product OKRs and KPIs and presented project and product content to executive team.
Accountable for project related conduct such as product delivery timeliness, quality, and budget.
Collaborated with customers, sales, business development, product management, operations, accounting, and executives presenting department updates, resolving problems, and proposing solutions for companywide concerns.
Analyzed data to determine improvements in product performance and established a remedy plan.
Drove continuous improvement by collecting and incorporating product feedback.
(Jan 2009 - Dec 2015) Diamond Game Enterprises, Inc. - Chatsworth, CA www.diamondgame.com Senior Product Manager & Program Manager
Facilitated cross-functional project teams and coordinated scrum and agile and other project meetings.
Prepared business and product requirements working with internal stakeholders and customers.
Developed and owned product roadmaps.
Ensured constant communication of project scope, expectations, milestones, product stage, requirements, and deliverables to all stakeholders, which included: creative, developers, marketing, sales, business development, upper management, and customers.
Coordinated all releases to QA, third party testing labs, and customer user acceptance testing.
(Jan 2009 – Jan 2011) Diamond Game Enterprises, Inc. - Chatsworth, CA www.diamondgame.com Project Manager
Oversaw the project development lifecycle for several projects.
Responsible for project budget, approvals, plans, and other pertinent project documentation. Samantha Duffy 805-***-****
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Oversaw the development of demo products.
Aided in coordinating game releases for 4-8 trade shows per year.
(Jan 2006 – Jan 2009) Diamond Game Enterprises, Inc. - Chatsworth, CA www.diamondgame.com Staff Accountant:
Handled and reconciled all general ledger accounts through G/L entries and journal entries.
Processed all sales orders, and invoiced 30+ casinos weekly and hundreds of phone card orders.
Upheld a low Accounts Receivable Aging report by collecting promptly outstanding balances.
Analyzed casino revenue and created reports with game placement suggestions for executives.
Reconciled customer balances.
Processed all deposits.
Filed quarterly sales and use taxes and property taxes.
Created accounting procedures to aid in smooth transition and training material for new employee hires.
(Jan 2008 – Dec 2021) High Pressure Technologies – Santa Clarita, California www.highpressuretech.com High Pressure Technologies is a repair, service, and distribution company of high-pressure equipment such as air amplifiers, gas boosters, liquid pumps, pressure values, and standard or custom systems. Part-Time Independent Contractor – Accountant:
Assisted with the company’s accounting setup in QuickBooks.
Monthly general ledger account and bank reconciliations.
Inventory Reconciliations Quarter end sales and use tax filing.
Annual 1099 filings. General consulting for all accounting related matters.
Replaced 5 applications used in the SDLC with a single solution software transitioning over the complete software development lifecycle processes, software checks and balances, source code repository, asset repository, requirement management, build and release management, test management, and reporting.
Provided ongoing direction and priority for ~75 active game development and hardware projects
Spearheaded the development and release of 6 new product lines into 6 new markets.
Managed the successful development and release of over 60 casino slot games into 9 regulated jurisdictions, and over 30 lottery games into 7 lottery markets across the US and Canada.
Created and successfully implemented change management policies to comply with audits.
Effectively implemented a coding branching strategy to control product changes.
Established a release management process for all product requiring to be tested.
Implemented new product requirement tracking into the Seapine TestTrack Client.
Directed the successful development of 4 new machine cabinets from concept to deployment.
Coordinated a training seminar for 200 customers on product upgrade modifications.
Trained approximately 100 customers at a seminar on how to operate the new product via a presentation and hands on demonstration.
Organized a hardware and software upgrade of almost 1,000 machines across a large US state.
Developed 3 customer facing operating manuals months for a lottery machines.
Initial QuickBooks setup for a new company including general ledgers, customer base, vendors, inventory, tax codes and mapping.
Smoothly migrated accounting system from QuickBooks to M.S. Navision.
Assimilated complex reports, which served to be a key piece in the settlement of a multi-million-dollar lawsuit. Samantha Duffy 805-***-****
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Microsoft Office Suite
Google Suite
Jira & Confluence
MS Azure Dev Ops/TFS
MS Test Track
Intranets: Happeo;
SharePoint
Perforce Software
Fog Creek – Fogbugz
Git Hub Owl
SQL DB; Tableau
Figma; Balsamiq; Lucid
Charts
The Brain; Mind Map
Miro; Wrike
Gantt Charts,
Smartsheet
HubSpot
Zendesk
Overachiever Samantha
Leader &
Mentor
Critical
Thinker
Excellent
Communicator
Team
Player Versatile
Results
Orientated Attentive to
Details
Analytical
Accountable
Creative
Solutions
Planner
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