Customer Service Manager
Resume:
Amber Johnson
Philadelphia, PA *****
*************@*****.***
Motivated, enthusiastic, and self-confident; with effective interpersonal and customer service skills; consistently demonstrates team work and leadership qualities. Authorized to work in the US for any employer
Work Experience
Customer Service Manager
IKEA Home Furnishings - Philadelphia, PA
February 2020 to Present
listen to the needs and desires of customers and lead a team of Customer Service Representatives maintains customer satisfaction by providing problem-solving resources over the phone and in person Oversee entire frontline and check out process, Aftersales Manage large cash deposits, credit and debit sales, Overages/shortages Manage monthly meetings and gatherings
Create weekly schedule with budgeting
Customer Resolution Specialist
IKEA home furnishings - Philadelphia, PA
January 2016 to Present
Manages customer service queue by providing after-sales support for customers Answering inbound calls daily
Investigates problems, develops solutions, prepares reports, and provides feedback to resolve customer complaints
Personal Care Attendant
Liberty Home Choices - Philadelphia, PA
January 2016 to January 2019
Bathing
Dressing
Meal prep
Ambulating
Transfers
Hair care
Laundry
Shopping
Housekeeping
home health aide
Golden Age - Feasterville, PA
November 2014 to March 2015
Cooked Daily Meals
• Assisted Medications when needed
• Changed patience clothes (morning & night )
Dietary Coordinator
John Knox Village - Tampa, FL
January 2013 to July 2014
Answered residents calls, paperwork, etc.
• Input Data On Computer
• Daily check off behind employees
• Managed tray line.
• Served resident's breakfast, lunch and dinner.
• Supervised General kitchen aid, cold prep and dietary Education
High school or equivalent in Business
West Philadelphia High School - Philadelphia, PA
August 2011 to June 2012
Skills
• Leadership (2 years)
• Management (2 years)
• Computer Skills (5 years)
• Microsoft Powerpoint (3 years)
Additional Information
Computer Skills: Microsoft Office ~ Microsoft Excel ~ Microsoft Word ~ Adobe
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