Customer Service Hr Assistant

Shanieka Gayle

Professional Title

Dynamic customer service professional experience both call center and retail store setting. Productive relationship builder, excel at listening to customer's needs, articulating product benefits and creating solution that provides value to the customer. Dependable, reliable and able to perform duties with minimal supervision. ******.******@*****.*** 1-347-***-**** 808 W TEAFF CT, HONOLULU, United States EDUCATION

Caribbean Examination Council

Bellefield High School

09/2008 - 06/2013, Manchester, Jamaica

Mathematics, English

Language, General Science,

Religious Education,

Principle of accounts,

Principle of business,

Economics

Business Management

Heart Trust NTA

09/2015 - 07/2017, Manchester, Jamaica

Business Administration

level II

Business Management level

III

WORK EXPERIENCE

Business Administrator

Adventist Resource Center

09/2015 - 07/2017, Manchester, Jamaica

The Adventist Resource Center is a small business, which includes a Dental office, A doctor office, Food for the poor distribution, salvation army and school

I worked in a busy team, sometimes under pressure and provided quality customer service. Responsible for day to day tasks and administrative duties of the office including covering the reception area.

Contact : Heart Trust NTA - 1-876-***-****

Consultant/Representative/HR Assistant

Sutherland Global Services

10/2017 - 10/2019, Manchester, Jamaica

1 800 flowers is a floral and gourmet gift retailer and distribution company in the United Stated.

Worked as a agent on a team consisting of 19 representative, responsible for outbound calls and placing and cancelling orders answering an average of 50 inbound calls daily solving customers complains

Contact : Sutherland Global Services - +1-876-***-**** SKILLS

Ability to work individual or as a team High adaptability Organize and efficient Customer retention

Rapport building Upselling Verbal Communication

Inbound Calls Customer Service

Proficient in Microsoft Office

PERSONAL PROJECTS

Natural Mosquito Repellant (05/2016 - 08/2016)

NSO mosquito repellant was developed in the time when Jamaica was suffering from chick v, chikungunya and the dengue fever, it was created with natural ingredients, I developed this repellant for elders, toddler and individual with sensitive skin.

CERTIFICATES

Caribbean Secondary Council Certificate

(09/2008 - 07/2013)

Marketing and Sales Certificate (05/2016 - 08/2016) Business Management Level III Certificate

(09/2015 - 07/2017)

Patient Care technician, EKG technician, Phlebotomy

(07/2021 - Present)

LANGUAGES

English Language

Full Professional Proficiency

INTERESTS

Weight Training Running Netball

Courses

Courses

Achievements/Tasks

Achievements/Tasks

Contact this candidate