Data Entry Customer Service
Resume:
Keon Atwater
Richmond, VA *****
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
NTE Express LLC. - Tennessee
October 2021 to Present
• Provides administrative support to ensure efficient operation of office.
• Answers phone calls, schedules meetings and supports visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
• Provides information by answering questions and requests.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
• Contributes to team effort by accomplishing related results as needed. Personal Chef/Caterer
Atwater Productions & Publishing LLC
September 2021 to Present
• Conferring with clients to determine their meal preferences, specifications, food allergies, and dietary restrictions.
• Preparing customized meal plans for clients based on their preferences, specifications, and dietary needs.
• Shopping for meal ingredients as well as necessary kitchen tools and equipment.
• Inspecting meal ingredients before making purchases to ensure that they are of the highest quality.
• Preparing meals in clients' kitchens in accordance with food health and safety regulations.
• Cleaning and sanitizing work areas before and after meal preparation.
• Appropriately packaging and labeling prepared meals that are to be consumed at a later date.
• Providing clients with written or verbal instructions on how to heat meals. Sous Chef
The General Muir - Sandy Springs, GA
March 2021 to November 2021
• Communicates goals and objectives of the Head Chef
• Ensures food quality, consistency and portioning. Will work on the line during the shift to ensure this occurs.
• Ensures cleaning and maintenance of the kitchen and storage area
• Supervises kitchen Team Members
• Conducts physical inventory
• Trains new kitchen Team Members
• Acts as the Head Chef during that persons absence
• Experience in all stations on the line. Has great decision making skills and superb organizational skills
• Knowledge of correct portions and positions on plates
• Proactive, punctual and a great communicator.
• Must be committed to Mission Statement, Company Values, and Company Culture of company. Lifeguard and Swim Instructor
Goldfish Swim School - Sandy Springs, GA
January 2021 to March 2021
Primary Responsibilities:
• Keep swimmers safe with lifeguard supervision
• Teach swimmers water safety and technique in accordance to our proprietary curriculum
• Provide positive reinforcement to swimmers
Applications Service Representative
Qualfon
October 2020 to December 2020
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support. Sous Chef/Line Cook
Public School 404 - Atlanta, GA
April 2020 to May 2020
• Communicates goals and objectives of the Head Chef
• Ensures food quality, consistency and portioning. Will work on the line during the shift to ensure this occurs.
• Ensures cleaning and maintenance of the kitchen and storage area
• Supervises kitchen Team Members
• Conducts physical inventory
• Trains new kitchen Team Members
• Acts as the Head Chef during that persons absence
• Experience in all stations on the line. Has great decision making skills and superb organizational skills
• Knowledge of correct portions and positions on plates
• Proactive, punctual and a great communicator.
• Must be committed to Mission Statement, Company Values, and Company Culture of company. Line Cook
Flower Child - Sandy Springs, GA
September 2019 to March 2020
• Prepare amazing creations from scratch following recipes to produce consistent results
• Know and comply consistently with standard cooking methods, quality standards and kitchen practices
• Cook a variety of meats, seafood, poultry, vegetables and other food items using broilers, ovens, grills, fryers and a variety of kitchen equipment
• Portion all the products, follow the recipes, and always make sure the plate presentation looks great
• Keep it clean! Follow the sanitization standards, make sure stations stays clean and organized, and follow all of the food handling standards.
Dim Sum/Pantry Cook
PF Chang's - Alpharetta, GA
October 2018 to September 2019
• Reports directly to Chef/Sous Chef.
• Responsible for the implementation, development and smooth opening of the Dim Sum station operation.
• Ensures that the Dim Sum station is managed efficiently and according to the established concept statements.
• Organize food production in a cost effective and hygienic manner.
• Prepare menu in accordance with quality, availability and seasonality ingredients and ensure market lists are completed on a daily and weekly basis.
• Assist in formulating, coordinating and supervising all menu planning and implementation in the Dim Sum.
• Ensure food standards and presentations are maintained and continuously improved.
• Responsible for training and discipline of new Dim Sum colleagues.
• Constantly strive to improve operating procedures.
• Identify opportunities for improving the efficiency of the operations that will benefit our guests.
• Identify opportunities for reducing costs without affecting the level of service or product received by our guests.
• Assists in developing Standard & Procedures.
• Maintain being an effective listener, before acting is essential. (Seek to understand). Teachers Aid/Floater
North Point Prep - Alpharetta, GA
August 2017 to October 2018
• Follow the lead of and support the assigned classroom teacher.
• Substitute in classrooms and at centers as assigned, assuming the responsibilities of the classroom teacher in his/her absence.
• Work with all children in a caring/professional manner, utilizing developmentally appropriate practices.
• Encourage the maximum intellectual, social/emotional and physical growth and development of each child through language and curriculum.
• As requested, assist teaching teams in planning and implementing appropriate classroom activities.
• Evaluate children's progress and setting goals for their individual growth and development. As requested, assist in maintaining and updating the assessment tool.
• Planned and implemented field trips, participate in staffings for children.
• Assist in maintaining classrooms in an orderly manner and classroom/center cleaning.
• Report concerns about suspected child abuse/neglect to Center Supervisor or Family Worker.
• Welcomed and encouraged volunteer involvement in the classroom and guide volunteers in being maximally helpful.
• Recruited and enrolled new students.
Customer Service Representative
Alorica Call Center - Kennesaw, GA
August 2016 to March 2017
• Respond to and resolve on the first call. Providing customer service inquiries and issues by identifying the topic and type of assistance the member needs.
• Data entry.
• Made outgoing calls to doctors' offices, pharmacies and any other 3rd party needed to assist member in their medical and prescription inquiries.
• Provided assistance with members account billing; making payments for monthly premiums.
• Research members medical and prescription claims and route to correct claims division.
• Educate members on their medical and prescription benefits
• Intervene with care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.
• Assist customers in navigating health care websites and troubleshooting issues.
• Educate members on status of previously submitted pre-authorizations or pre-determination requests. Assistant Teacher
The Child-Care Network #33 - Marietta, GA
August 2015 to March 2016
• Provided teachable moments early morning, throughout the day, and in the late afternoon.
• Maximize every opportunity with planned experiences all day long.
• Help children to practice decision-making skills, use creative thinking, and develop and reinforce concepts.
• Emphasize social interaction through family style meals and small group activities.
• Assisted two-year-olds and their teachers with diapering, toilet-training, and hand washing. Event Team Leader
Ask4Quality Marketing - Kennesaw, GA
November 2010 to December 2015
• Provided customer service for all clients in person at promotional and community events.
• Responsible for promotional campaigns.
• Educate consumers on various home products and services.
• Create and support good team dynamics and a fun/rewarding experience for marketing reps on event day.
• Provide support, motivation and feedback when required to ensure marketing reps are completing their tasks.
Student Worker
EDMC - Atlanta, GA
October 2013 to July 2015
• Assist store manager in providing better customer service and selling more goods.
• Performed all opening and closing procedures.
• Assist with store functions including scheduling, ordering, and all day-to-day store activities as directed.
• Maintain a professional and friendly environment for customers, employees and supervisors.
• Utilized the cash register and accounting principles for money made at the end of each shift.
• Run Neopost machine to send out mail.
• Provided mail delivery around the building.
• Data Entry.
• Supply kit assembling.
• Distribution of Marta cards and gift cards.
• Answered calls from customers.
• Made outgoing calls to vendors and staff.
• Provided leadership and direction to sales associates; hiring, training and motivating. Vice President
Atwater Artz Academy
February 2005 to July 2015
• Watch and care for children to ensure safety.
• Initiated arts and crafts, games and age appropriate learning activities with children.
• Prepare nutritious meals and snacks for children.
• Assist children with homework and schoolwork.
• Keep working area free of harmful objects and clean at all times. Kitchen Assistant
Trini Kwality Food Inc - Far Rockaway, NY
June 2012 to August 2012
• Assist with cleaning the kitchen; making sure that countertops are clean, so the chefs have an acceptable workspace. Wash dishes and cutlery for the chef.
• Food preparation; assist the chef in preparing the food for restaurant guests such as chopping or peeling fruits and vegetables or taking food in or out of the oven.
• Handled sharp knives and utensils well.
• Light cooking; preparing toast or making coffee. Stirring or heating pre-made dishes, such as soups or specialty sauces.
• Operate kitchen appliances, such as the stove and oven, etc.
• Place setting; polishing silverware, cleaning glasses, and making sure that dinner plates are spotless before they are placed on the table.
Education
Certificate in Early Childhood Education
Ashworth College
August 2016 to October 2016
Associate's degree in Culinary Arts
The Art Institute of Atlanta - Atlanta, GA
June 2013 to July 2015
Certification in Culinary Arts
School of Cooperative Technical Education - Harlem, NY September 2012 to June 2013
High School Diploma
Beach Channel High School - Rockaway Park, NY
September 2009 to June 2013
Skills
• Culinary Experience
• Menu Planning
• Lifeguard
• Catering
• Kitchen Management Experience
• Food Preparation
• Supervising Experience
• Food Production
• CPR (4 years)
• First aid (6 years)
• Management (4 years)
• Food Handling
• Typing
• Baking
Languages
• English - Fluent
Certifications and Licenses
ServSafe Food Handler
Lifeguard Training
CPR Certification
First Aid Certification
Food Handler Certification
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