Customer Service Medical Assistant
Resume:
Layelle Taylor
Certified Phlebotomist/CMA/ Admin and Customer Service
Ocean, NJ 07712
adr3sq@r.postjobfree.com
Outstanding patient-focused Certified Medical Assistant with 5+ years of extensive experience in providing a variety of healthcare services and administrative assistant along with Outstanding
(Customer Service) as well to support organizational objectives. Possess a genuine passion for delivering premium, compassionate patient care, and helping diverse people within the healthcare industry. Exceptionally organized and focused, adept at managing
multiple responsibilities in multiple different environment’s. Authorized to work in the US for any employer
Work Experience
Revenue Cycle Specialist
RWJBH - Remote
January 2022 to Present
• Performed daily office duties such as filing, typing, data processing, research, and answering phones.
• Coordinated communications between Prior Auth. Team and Billing.
• Performed collections and resolved price discrepancies for outdated Medical Bill's.
• Performed organizational and data input tasks for the company.
• Worked closely with a Supervisor to me Quota’s.
• Scheduled,canceled and confirmed Patient Appointment’s.
• EPIC Trained
Phlebotomist/Customer Service
Hackensack Meridian Health - Neptune City, NJ
April 2016 to January 2022
• Entered patient, specimen, insurance and billing information into computer.
• Documented specimen transfers to monitor progress through collection to laboratory analysis and diagnosis.
• Provided sample analysis resulted to physicians to assist diagnosis.
• Drew blood from veins by vacuum tube, syringe and butterfly venipuncture methods.
• Collected specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
• Disposed of biohazard materials in accordance with applicable laws and standards.
• Drew blood from capillaries by dermal puncture, such as heel and finger stick methods.
• Conducted standard tests to provide blood data for diagnostic purposes.
• Exceptional experience retrieving Blood from Infant’s and Geriatric Patient’s.
• Assisted customers with a warm and professional attitude
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Processed orders
Float Pool CMA
Hackensack Meridian Health - Neptune City, NJ
April 2014 to July 2016
• Communicated with patients and visitors about any Medical Concern’s
• Provided administrative support to an office of 5 physicians and 3 nurses
• Performed scheduling and rescheduling duties for more than 100 patients a week
• Dressed wounds and administered medication according to the specifications of physicians
• Maintained calendars for 3 full-time physicians
• Ensured cleanliness and order of triage facilities in compliance with OSHA regulations
• Scheduling and Canceling Appointment’s
• Working directly with Provider’s
Float pool CMA (Per Diem)
RWJBH - Monmouth County, NJ
October 2014 to April 2015
• Take and monitor vital signs for upwards of 50 patients a day
• Record, manage, and update patient information and medical histories in accordance with
• Abided by HIPAA regulations and OSHA
• Perform venipunctures and injections more than 15 times a day
• Prep patients for exams and medical procedures
• Oversee the distribution of patient medication to a wing of 35 hospital beds
• Clean and sanitize tools and equipment daily
• Administer throat cultures and urinalyses
• Scheduling,Canceling and Confirming Appointments as well as many Administrative Duty’s.
• Venipuncture
Education
High school diploma in General Studies
Neptune High School - Neptune City, NJ
September 2010 to June 2014
Skills
• Laboratory Experience
• Patient Care
• Vital Signs
• Medical Office Experience
• Venipuncture
• Microsoft Office
• Computer Skills
• Insurance Verification
• Customer service
• Anatomy Knowledge
• Medical Receptionist
• Triage
• Clerical Experience
• Medical Scheduling
• Medication Administration
• HIPAA
• Hospital Experience
• Microsoft Excel
• Medical Billing
• Epic
• EMR Systems
• Multiple (7 years)
Certifications and Licenses
Certified Phlebotomy Technician
EKG Certification
Certified Medical Assistant
Certified Patient Care Technician
Additional Information
Lab Customer Service where I Paged and directed Call’s to and from Hospital Floor’s and Lab Team Member’s.
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