Receptionist Medical
Resume:
Rochelle A Chua Umana
Mastic NY *****
********@*****.***
Professional Summary
Medical Administrative Assistant with more than 20 years experience working in a busy medical office serving diverse populations. Efficients skilled in tackling administrative and patient oriented tasks in a fast pace environment. Organized Medical Records Clerk with the ability to readily adapt to changing environments and de\mands. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organizational skills. Skills
● Office support (phone, faxing, filing)
● Familiar with commercial and private insurance carriers
● Resourceful and reliable worker
● Close attention to detail
● Excellent problem solver and verbal communication
● Understands insurance benefits
● Adept multi-tasker
● Insurance and collections procedure
● Medical terminology expert
● Billing and collection procedures expert
‘Experience
09/2017-Present
Northwell Health Family Medicine-Wading River and Riverhead NY Medical Receptionist
● Scheduled appointments and registered patients
● Precisely completed appropriate claims paperwork, documentation and system entry.
● Precisely evaluated and verified benefits and eligibility
● Answered and managed incoming and outgoing calls while recording accurate messages.
● Assisted with receptionist duties, file organization and research and development
● Added new material to file records and created new records
● Organized forms, made photocopies, file records and prepared correspondence and reports
● Reviewed medical records for completeness and filed records in alphabetic and numeric order.
● Entered numerical data into database in a timely and accurate manner.
● Adeptly managed a multi-line phone system and pleasantly greeted all patients
● Verified patient’s eligibility and claims status with insurance agencies. 2
● Prepared patient charts accurately and neatly for the procedure and consent form as necessary.
● Maintained strict patient fand physician confidentiality.
● Assisted in the maintenance of medical chart and/or electronic medical record(filing, Op Reports, test results, home care forms}
● Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
09/2014-09/2017
East End Urgent and Primary Care Riverhead NY -Medical Receptionist
● Answered and managed incoming and outgoing calls while recording accurate messages.
● Assisted with receptionist duties, file organization and research and development
● Added new material to file records and created new records
● Organized forms, made photocopies, file records and prepared correspondence and reports
● Reviewed medical records for completeness and filed records in alphabetic and numeric order.
● Entered numerical data into database in a timely and accurate manner.
● Adeptly managed a multi-line phone system and pleasantly greeted all patients
● Verified patient’s eligibility and claims status with insurance agencies.
● Prepared patient charts accurately and neatly for the procedure and consent form as necessary.
● Maintained strict patient and physician confidentiality.
● Assisted in the maintenance of medical chart and/or electronic medical record(filing, Op Reports, test results, home care forms}
● Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
● Scheduled appointments and registered patients
● Precisely completed appropriate claims paperwork, documentation and system entry.
● Precisely evaluated and verified benefits and eligibility
● Scheduled appointments and registered patients
9/2006 to 03/2010
North Fork RadiologyRiverhead, NY - Medical Receptionist
● Adeptly managed a multi-line phone system and pleasantly greeted all patients
● Verified patient’s eligibility and claims status with insurance agencies.
● Prepared patient charts accurately and neatly for the procedure and consent form as necessary.
● Maintained strict patient and physician confidentiality. 3
● Assisted in the maintenance of medical chart and/or electronic medical record(filing, Op Reports, test results, home care forms}
● Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
● Answered and managed incoming and outgoing calls while recording accurate messages.
● Assisted with receptionist duties, file organization and research and development
● Added new material to file records and created new records
● Organized forms, made photocopies, file records and prepared correspondence and reports
● Reviewed medical records for completeness and filed records in alphabetic and numeric order.
● Entered numerical data into database in a timely and accurate manner. 11/1999 to 09/2006
South Bay Medical Care PC-Center Moriches, NY -Medical Receptionist/Billing
● Pre-certified medical and radiology procedures
● Prepared billing correspondence and maintained database to organize billing information
● Precisely evaluated and verified benefits and eligibility
● Printed and reviewed monthly patient aging report and solicited overdue payments
● Updated patient financial information to guarantee accuracy.
● Examined patients’ insurance coverage, deductible, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
● Confidently and adeptly handled claim denials and/or appeals
● Identified and resolved patient billing and payment issues
● Answered and managed incoming and outgoing calls while recording accurate messages.
● Assisted with receptionist duties, file organization and research and development
● Added new material to file records and created new records
● Organized forms, made photocopies, file records and prepared correspondence and reports
● Reviewed medical records for completeness and filed records in alphabetic and numeric order.
● Entered numerical data into the database in a timely and accurate manner.
● Adeptly managed a multi-line phone system and pleasantly greeted all patients
● Verified patient’s eligibility and claims status with insurance agencies.
● Prepared patient charts accurately and neatly for the procedure and consent form as necessary.
● Maintained strict patient and physician confidentiality.
● Assisted in the maintenance of medical chart and/or electronic medical record(filing, Op Reports, test results, home care forms}
● Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
● Scheduled appointments and registered patients
● Precisely completed appropriate claims paperwork, documentation and system entry.
● Precisely evaluated and verified benefits and eligibility 4
● Posted and adjusted payments from insurance companies.
● Accurately posted and sent out all medical claims
● Responded to correspondence from insurance companies 8/1997 to 08/1999
Su olk County Community College-Selden, NY- Academic Advising Assistant
● Advised students on academic plan and course selection
● Pointed students to relevant information about academic and personal support services available at the college
● Collaborated with admissions department on establishing prerequisites for undergraduate and graduated students.
● Guided students to make their scheduled classes
● Assisted on maintaining the students’ records.
● Adeptly manage phone system and pleasantly greeted all students and visitors. Education
Su olk County Community College- Selden -
Associate of Science: Liberal Arts and Science, 1999
● Coursework in Business and Healthcare Administration
● Coursework in Biology and Health Sciences
● Member in Multicultural Club
William Floyd HS-Mastic Beach
High School Diploma:1995
● Member in Business Club.
● Coursework in Nursing Assistant
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