Customer Service Representative
Resume:
Hillary Babudar
Contact
Temecula CA 92591
619-***-**** *.*******@*****.***
Objective
Hardworking individual who strives to make a difference. Bringing an exceptional amount of experience to the company. Looking to expand my experience and knowledge while growing within the industry. I can bring 15 years experience of customer service and Compliance to a new team.
Education
08/2021-Present
Temecula CA 92591
Bachelors degree • Criminal Justice • Purdue Global University
Bellus Academy
Cosmetology • license • 11/2011
02/2016-07/2018
Ashford University • business • bachelors degree not complete
Experience
AYSO 6U-10U Head soccer coach 2020-Present
Atria Senior Living Temecula, CA
Office Manager 04/2022-Present
Vendor management
Payroll QA/QC compliance
Time card verification
Maintenance requests
Interviewing/hiring and terminations
Employee paperwork
Resident paperwork
PRMG Corona, CA
Secondary marketing associate 09/2020 – 03/2022
Helped companies determine market position based on currently available data.
Collected and analyzed data on customer demographics, preferences, and buying habits to identify potential markets and factors affecting product demand.
Distilled complex findings into useful points with graphical illustrations and detailed reports. Stayed on top of market and industry trends by following literature and online chatter.
Senior Care Provider October 2019 - Current Seniors who help Seniors Fallbrook, CA Senior Caregiver 10/2019 - 06/2021
Changed soiled and unsoiled linen and distributed clean towels frequently throughout shift.
Safeguarded geriatric residents by proactively identifying and correcting or reporting health hazards or injury risks. Maintained accuracy and efficiency in documenting patient intakes, outputs, and other appropriate information on charts. Maintained all sanitation standards and infection control procedures to rescue contamination risks. Frequently rounded unit to check on patient physical comfort, safety, and cleanliness. of residents. Assisted with activities of daily living, including bathing, feeding, and general hygiene.
Helped to safely transport patients using assistive devices.
Optimized client care with interdisciplinary case reviews alongside qualified team.
Provided clients with communication assistance, typing correspondence and obtaining information from outside sources. Improved patient care and outcomes through close collaboration with healthcare team.
Stay at home mom/homemaker Murrieta, CA Full time student 09/2018 - 04/2019
Compliance Analyst San Diego, CA Aerotek Temp 04/2018 - 09/2018
Organized and led compliance meetings with management staff and stakeholders to discuss emerging risks. Developed and implemented control policies to mitigate risks while enhancing compliance with regulatory agencies. Built strong collaborative partnerships across business units, creating alliances among diverse stakeholders.
Recruited and hired talented employees to improve overall departmental skills and bolster organizational expertise. Maintained knowledge of compliance issues and laws by participating in seminars, conducting research, and monitoring [Task].
Executed regulatory remediation and audit remediation deliverables.
Informative Research Garden Grove, CA Credit Analyst II 09/2014 - 04/2018
Controlled file security and monitored changes to comply with access and information protection policies. Automated processes in numerous errors, greatly streamlining document management and reducing resource requirements.
Coded electronic data by classification level, use, and specified metadata.
Supported users by expertly coordinating access and resolving technical issues.
Coordinated smooth implementation of document processing and distribution systems.
Coordinated information management with effective classification systems, setting up standard taxonomies for different categories
CoreLogic San Diego, CA
Credit report Specialist 07/2012 - 09/2014
Helped senior leaders make effective technical decisions by tracking and reporting on performance data. Coded electronic data by classification level, use, and specified metadata.
Oversaw document scanning and uploading for operation, handling in excess of pages per week.
Controlled file security and monitored changes to comply with access and information protection policies. Coordinated smooth implementation of document processing and distribution systems.
Collaborated with team members to meet daily demands and handle challenging projects.
Freelance San Diego, CA
Makeup Artist/Hairstylist 11/2011 - Present
Explained salon services and pricing to help clients with budget and haircare decisions.
Communicated with clients to book appointments or worked with salon receptionist to coordinate scheduling.
Enhanced client experience and increased revenue with add-on treatments and services.
Executed multi-faceted fashion color services and color corrections, as well as balayage, slicing, and diverse lightening techniques.
Monitored industry trends and pursued continuing education to remain competitive in local market. Promoted services on social media platforms to increase referrals, engagement, and brand awareness.
Helped clients maintain hair health and appearance between appointments through catered recommendations for salon retail products.
Safeguarded clients and staff through stringent adherence to cleaning and sanitizing requirements. Increased salon walk- ins and referrals through targeted email campaigns and networking at industry events. Chose appropriate cuts for customers based on preferences, facial features and current fashion trends. Recommended and explained use of cosmetics, lotions, and creams to soften and lubricate skin and
enhance and restore natural appearance.
Helped customers improve hair health and appearance with better products and routines.
Best Buy San Diego, CA
Customer Service Representative/Cashier 10/2008 - 01/2022
Answered customer questions regarding products and services, company policies, and pricing. Checked promotional flyers, signage, and other advertisements to verify sale prices and items. Addressed returns and exchanges and assisted customers with refunds or product replacements. Resolved customer complaints and provided actionable solutions. Communicated with customers to provide information and resolve complaints.
Verified product pricing through electronic systems or associate assistance.
Explained promotions and special offers to customers.
Merchandised products and maintained display organization on sales floor and at front lanes.
Provided product information and recommended specific items to meet needs or alternative choices for out-of-stock products.
Returned unwanted items to appropriate departments for restocking.
Key Skills
Customer service
Supervisor/Management leadership
Communication
Team building
Communication
I have a strong communication skill that transfers over to customer service skills. I have 15 years experience in customer service and compliance QC work.
Leadership
Strong leader looking to expand on a new team, bringing experienced knowledge of customer service and compliance with California state law and policies.
References
Amy Montgomery- 619-***-****
Lacey Smith- 619-***-****
Contact this candidate