Administrative Assistant Customer Service

Marquicha Mccree

Baltimore, MD *****

443-***-**** ***************@*****.***

Professional Profile

I am a very compassionate, self-motivated, dependable, trustworthy person who is striving to succeed in all areas of life. I have an extensive work history in the Medical Field (Home Healthcare). When faced with challenging situations, I rise to the occasion. I work well on my own and consider myself a good Team Player. I am seeking a position with a organization that would allow me to grow as I utilize my skills. Able to represent a company with professionalism and confidence.

Areas of Expertise

Professionalism

Relationship Building

Communications

Active Listening

Customer Service & Relations

Document Management Systems

Written/ Verbal Communication

Administrative Assistant

Workflow Management

Time Management

Conflict Resolution

MS Office Suite

Professional Experience

Embracing Seniors @ Home LLC, Baltimore, MD March 2018 to Present

Care Manager

Collaborating with client’s families, friends and social supports in developing treatment plans. Supervised and managed daily activities for clients.

Foster a positive working environment and communication to all internal team members and our clients.

Establish work schedules and assignments for staff, according to workload, space and equipment availability.

Homecentris LLC, Owings Mills, MD August 2015 to November 2019

Caregiver

Supervised feeds and dressed clients who, by reason of advanced age, physical disability, or mental deficiency, need supervision.

Assisted clients with other activities that are related to the clients independent living, and which cannot be performed by the clients alone due to health and or age limitations.

Great initiative when working with clients, as well as a quick response, especially to stressful situations.

Calm and patient under the pressure of extreme deadlines and conditions. Stand by assistance for clients with walkers or canes, transfer assistance.

Being There Senior Care, Catonsville, MD December 2012 to August 2015

Caregiver

Observed and documented patient status and reported patient complaints to the case manager.

Planned, prepared, and served meals and snacks according to prescribed diets. Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Comforted patients and provided them with reassurance and encouragement.

Emerge Inc., Columbia, MD January 2009 to April 2011

One on One Counselor

Collected information about clients through interviews, observation, or tests.

Led clients in the development of skills or strategies for dealing with their problems.

Counseled clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.

Established and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.

Education

High School Diploma

Harbor City Learning Center, Baltimore, Maryland

Certifications

Medication Administration

Certified Nursing Assistant

Basic Emergency Medical Technician

Contact this candidate