Customer Service Store Manager
Resume:
Ronda A. Tatom
Kettering, OH 45429
Summary
A passionate and dedicated employee with 12+ years of working knowledge of branch operations, including increasingly responsible positions that included maintaining corporate level objectives, obtaining excellent customer services, and building sales capability and building brand, and one who demonstrates leadership skills and regularly goes above and beyond to assist others.
An open and honest individual who values integrity and a good work ethic based on safety, quality, productivity, and profitability.
Professional Accomplishments
5/3rd Bank – Dayton, OH
Banking Center
“Best Team Effort” Rewarded for best team work at the branch.
2012 & 2013: Award is handed out every 3 months, I receive the award each time it was handed out, and so far in 2016 I’m on track for receiving this award every 3 months. This award is recognized by my superior sales and persuasion and my ability to communicate our product information to our current customers and our potential new customers.
When we have personal shoppers I’ve received 5 out 5 and my average score over all is 4.99, my branch also made top “CEI” score for last 2 quarters.
Professional Qualifications
Extensive experience with customer contact and providing excellent customer service.
Excellent communication, analytical, problem-solving, and decision-making skills.
Ability to perform general clerical duties and operate various departmental equipment.
Demonstrated proficiency in operations, transaction accuracy, and Teller referrals.
Ability to multitask can work under pressure.
Knowledge of US Coin and Currency and the ability to handle large volumes of cash.
Ability to perform basic math skills to accurately perform financial transactions.
Ability to accurately handle detail work.
Ability to meet established referral production goals.
Knowledge and ability to use a computer terminal and various software systems.
Professional Experience
Montgomery County Clerk of Courts – Downtown, Centerville, Moraine, Clayton and Huber Heights
Title Clerk
March 2019- Present
Responsible for providing customer service for customers and car dealers who need titles process.
We process a verity of titles for customers such as cars and personal watercraft.
Process passport applications as well.
Maintained proper cash on hand and preparing daily settlement.
5/3rd Bank – Centerville, Kettering and Miamisburg Ohio locations:
Banking Center
January 2011- March 2019
Responsible for providing teller services while meeting Teller Performance Standards and providing quality customer service
Conducted all credit and debit transactions in compliance with established bank policies and procedures
Maintained proper cash on hand and preparing daily settlement of teller cash and proof transactions, and managing risk while actively practicing loss prevention
Performed additional customer services, such as selling promotional items
Filling change order requests; wire transfers; bankcard advances; and exchanging negotiable instruments
Called Brinks to order money
Open and closed business, personal checking and savings accounts
Carter’s/Osh Kosh B`gosh – West Chester, OH
Assistant Store Manager, April 2009 – December 2010
Responsibility for store location and its success in partnership with Store Manager. Maintain a successful team by assisting with recruiting, hiring, and staffing initiatives. Effectively lead my store, communicate professionally and effectively with a team. Managed a team of 5.
Build Talent:
Effectively managed payroll and scheduling during Manager on Day Shifts
Support the recruiting and hiring process by networking with qualified talent in the local market
Provide feedback to Store Manager on performance and progress of Sales Associates
Utilize company tools to train and develop associates and address performance issues
Build Sales Capability:
Build customer loyalty through the CRM program (Customer Relationship Management)
Communicate KPI’s (Key Performance Indicators – AT, UPT, Sales Productivity, and Conversion) to the team through the effective use of Daily Sales Planner. Constantly strive to exceed to KPI’s to positively affect top sales
Utilize all company tools to plan, track and report completion of task and financial results
Build Brand:
Execute the Customer service and selling philosophy in the store consistently applying the Behavioral Pyramid (Interactions, Presentation, and Execution)
In the absence of the Store Manager - drive all selling and initiatives and CRM
Executive merchandising standards including visual, signage, sales promotions, floor sets as required
Christopher & Banks – Kettering, OH
Specialty Retailer
Assistant Store Manager, September 2006 – March 2009
Responsible for providing the highest level of customer service, as well as ensuring that our customers had an excellent experience while at our store. I was involved in selling to and servicing of all customers, participating in day-to-day store operations and projects. My position as Assistant Manager was to perform all functions of the management which include store operations, personnel, merchandising and visual, and also act as Manager in absence of the Store Manager.
Selling Responsibilities:
Provide excellent serviced on sales floor and in fitting room; Drove business and offered excellent service by utilizing company promotions and tools
Knowledgeable in personal and store statistics; Worked towards achieving personal and store goals
Worked as a member of the store sales team to increase sales and meet or exceed all store and individual goals
Followed all company/region initiatives set forth from Corporate
Ability to delegate; Hold all Personal Shoppers accountable for selling and non-selling duties
Worked respectively and cooperatively with both internal and external team members and supervisor
Management Responsibilities:
Made management decisions, performed all management duties and day –to-day store operations in cooperation with and in the absence of the Store Manager
Trained all team members in selling with care techniques took active role in store manpower hours
Operate POS (Point of Sale) register system with proficiency
Abide by Corporate ethics standard as dictated by the Code of Business Conduct
Complied with company dress code guidelines
Read, understood and followed all company procedure within the Visual Presentation, Guide, Associate handbook and the on-line Policy Manual
Communicated priorities to the store team on a daily basis
Followed all Loss Prevention processes and procedures
Actively participated in store training and store meetings
I was proactive in my personal training
Key Holder 2006-2008
Responsible for providing the highest level of customer service, as well as ensuring that our customers had an excellent experience while at our store. I was involved in selling to and servicing of all customers, participating in day-to-day store operations and projects.
Selling Responsibilities:
Provide excellent serviced on sales floor and in fitting room; Drove business and offered excellent service by utilizing company promotions and tools
Knowledgeable in personal and store statistics; Worked towards achieving personal and store goals
Worked as a member of the store sales team to increase sales and meet or exceed all store and individual goals
Followed all company/region initiatives set forth by Corporate
Ability to delegate; Hold all Personal Shoppers accountable for selling and non-selling duties
Worked respectively and cooperatively with both internal and external team members and supervisor
Montgomery County MRDD 3-5-year-olds
Kettering Schools
Teacher’s Assistant – July 2000- May 2008
Responsibilities – worked side by side with the teacher on the following:
Assessed levels and needs of students and gathers evaluative data
Planned and implemented instructional goals and programs on the basis of the evaluation and assessment
Provided instruction to students who are mentally retarded and developmentally disabled
Provided instruction in approved or adopted curriculum areas
Implemented behavioral plans and/or disciplinary plans
Helped developed and implement daily lesson plans consistent with students' Individual Education Plan (IEP)
Worked daily one-on-one with children
Helped with fine motor skills
Chase Bank – Washington Township – Centerville, OH
CRS Teller April 1996- May 2000
Responsibilities: Teller Service
Responsible for providing teller services while meeting Teller Performance Standards and providing quality customer service
Conducted all credit and debit transactions in compliance with established bank policies and procedures
Maintained proper cash on hand and preparing daily settlement of teller cash and proof transactions, and managing risk while actively practicing loss prevention
Performed additional customer services, such as selling promotional items
Filling change order requests; wire transfers; bankcard advances; and exchanging negotiable instruments
Called Brinks to order money
Open and closed business, personal checking and savings accounts
Education
Middletown High School –High School Diploma
Greene County Career Center Adult & Community Education - 2008
Nurse Aid Training – Certification
STNA – Certification
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