Water Department Emergency Dispatcher

MELISSA CRENSHAW

*** ****** **** ***, ******, AL 35960 · Phone

*************@*****.***

Collaborator with good judgment, ability to manage priorities and excellent customer service. Looking to obtain an Office Clerk position; bringing 14+ years of experience working in administrative roles, to coordinate confidential records, and procurement of office supplies.

EXPERIENCE

MARCH 2020 – PRESENT

ADMINISTRATIVE SPECIALIST, Austell City Police Department, Austell GA

Assistant to the Police Chief and Deputy Chief. My responsibilities include but not limited to:

Administrative support

Timecard Management for 25+ employees

Processing Payroll and Payables

Arrange meetings

Multiline Phone System

Frontline communications for all inquiries and visitors

Mail distribution

Manage confidential material

Maintenance of confidential personnel files

Ordered and managed office supplies

Microsoft—Word—Excel—Outlook

AUGUST 2008 – MARCH 2020

CLERICAL CLERK, City of Austell, Austell, Ga

Clerical Clerk for Austell City Water Department

Entered all monies collected by each department within the city for Police, Court, Public Works, Community Affairs, Property Tax payments and Finance/Water department.

Processed water payments, new service applications and work orders

Utility billing for water department

Answer multiline phones

NOVEMBER 2005 – JULY 2008

911 EMERGENCY DISPATCHER, City of Austell, Austell, GA

Dispatched Police, Fire, and emergency Service for incoming 911 calls and local no emergency calls. Multitasking to work under stressful conditions.

Question callers to figure out location and nature of problem(s) to decide type of response needed

Maintained access to and security of highly sensitive materials

Learned material and pass required tests for certification

Entered, updated, and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration and stolen vehicles

Answer routine questions and referred calls not requiring dispatch to proper departments and agencies

Received incoming telephone and alarm system notifications about emergency and non-emergency police and fire service, emergency ambulance and information.

EDUCATION

OCTOBER 2003

GED, West Central Techical College

SKILLS

Dedication and loyalty

Time management

Attention to details

Confidentiality

Customer Service

Supplies Procurement

Multiline Phone System

Pay Clock and Edmunds Payroll System

Contact this candidate