Staff Manager Administrative Assistant
Resume:
Charyce Rogers
Chicago, IL 60628
*************@*****.***
Education
South Suburban College
Qualifications Summary
Highly motivated with over 15 years of exceptional track-proven customer related experience in a medical setting.
15 years of hospital experience working with scheduling templates, insurance verification, hospital billing, and third -party collection.
Proficient in Medical Terminology, Epic, Centricity, ECARE, ECIN, Cisco, Beacon, IDX, TeleTrack, Centergy, Affinity, Extend Operator Console, HealthWorks, Adobe Master Collection, Microsoft Office 2013, Point Click Care, Medi, Reside, Private Bank, SSA, DHS,ABE, Passport and several major insurance company websites.
Employment
Flex Staff Manager
Shirley Ryan Ability Lab, Chicago, IL 60611
January 2022-current
Analyze the flow of administrative and other assigned non-clinical work for departmental operating.
Assigned tasks and projects.
Participate in the hiring, training, annual performance review and work assignment of clinical and non-clinical staff.
Maintain personnel records for direct reports.
Resolve issues independently or utilizing other resources, ensure that staffing needs are met.
Perform basic to complex bookkeeping functions including entering charges into computerized billing system, completing independent medical evaluations and other direct billing forms, completing and processing petty cash, travel and business expense, and license renewal reimbursements requests, including assigning accounts.
Assist in the development of the annual budget and monitor assigned expense and income accounts including tracking, investigating, reporting and resolving variances
Perform a wide variety of complex typing and word processing tasks such as letter heads correspondence, memos, CV’s, presentations including outline, handouts and power point slides.
Schedules meetings, appointments, conferences, and travel arrangements, by preparing and distributing materials and coordinating meeting logistics such as needed.
Attends meetings and composes minutes.
Monitors supplies, equipment, determining appropriate levels of inventory, assist with vendors for tracking and deliveries.
Performs reception activities including answering the phone and greeting internal/external customers, determining the nature of the need or request, securing appropriate resources, and following-up to insure needs are met.
Manages payroll functions for Allied Health Flex Staff.
Completes data reporting for Allied Health Flex Staff.
Performs all other duties that may be assigned in the best interest of the Shirley Ryan Ability Lab. Business Office Manager/Payroll Clerk
Symphony of South Shore, Chicago, IL 60649
February 2021-January 2022
Prepare deposits daily.
Maintain, balance and input census.
Process trust fund request and maintain trust accounts.
Review accounts and aging on an ongoing basis and report inconsistencies.
Lead the collection process for past due accounts.
Verification of Financial Benefits.
Maintain resident’s trust fund.
Keep current with all State and Federal Regulations/Laws as it related to LTC Facilities.
Maintaining payroll for all ancillary departments; such as food services, environmental services and linen departments.
Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions and saving deductions.
Preparing reports that included summaries of earnings, tax deductions, leave, compassionate leave and non -taxable wages.
Maintaining all payroll operations according to company policies and procedures.
Resolving payroll discrepancies and answering any employee payroll queries.
Calculating payroll liabilities by determining employee taxes, including federal and state income and social security tax, and calculating employer’s payments for social security, unemployment and worker’s compensation.
Processing and issuing w-2 forms to employees.
Administrative Assistant II- Section of Cardiology Rush University Medical Center, Chicago, IL 60612
June 2019- February 2021
Responsible for providing advanced administrative support and functions within the Department of Cardiology.
Well organized, detail-oriented, and have the ability to interact effectively with all levels of staff, faculty, and business associates.
Work independently on multiple tasks simultaneously, focus and perform well under pressure, effectively prioritize, meet deadlines, and maintain a high degree of confidentiality.
Complete onboarding check list for new staff.
Provides leadership support to the department of Cardiology – Administrative Office, including high level and complicated scheduling events.
Manages and coordinates functions of department administrative assistants/support staff.
Manages faculty matters including: credentialing/privileges, on boarding for Mercy and Rush Copley, faculty appointments & reappointments, and faculty evaluations. Assists department leadership in faculty matters related to contracts and effort changes.
Manages and tracks physician time off, plan of the day, and afterhours scheduling. Provides guidance to administrative assistants to support their divisions.
Assists with contracts, vendor & volunteer setup, purchase orders and capital requests. Acts as a liaison from initial set-up to completion.
Oversees all office functions, including enforcement of policies and procedures, organization and maintenance, supply orders, etc. Trouble-shoots office equipment and if unable to resolve technical issues, contacts vendor to resolve.
Routinely coordinates with accounts payable and payroll for verification of payments, employee reimbursements and travel authorizations.
Carries out space planning and development functions, including relocation of staff, furniture arrangement/purchases, phone system setup/ maintenance, and computer set ups.
Plans and coordinates department activities on or offsite.
Follows up on projects given to specific units and assists other units as needed.
Establishes and maintains excellent working relationships with faculty and staff.
Handle accounts payable for Department of Cardiology.
Payroll for faculty and staff.
Maintenance of university website to support department academic profiles and initiatives.
Performs other duties as required
Financial Counselor-Patient Access-Finance
Rush University Medical Center, Chicago, IL 60612
August 2016- June 2019
Process RUCM Financial Assistance application, for patient with hardship needs
Responsible for ensuring that pre-authorizations, referrals, and select pre-certifications are completed in accordance with payor requirements and prior to the scheduled appointment.
Collaborate with staff in the ambulatory practices to acquire clinical information that is needed to perform the work required to complete the authorization or referral.
Maintain good lines of communication with all preregistration staff, scheduling team, administration, and other clinical staff to ensure patient satisfaction, authorization completion, or any pertinent changes that may affect patient’s treatment plans.
Collect cash, credit, and check payments from customers and properly document in EPIC.
On a daily basis I contribute to the Change Health Care agency's mission through direct & personal service to the public to assist patient with DHS/Medicaid applications.
Filing & viewing of clients records in the computer system.
Identify & evaluate information to resolve discrepancies.
Apply policy & procedures in both formal & informal setting.
Use specific & multiple resources in order to reach decisions of a billing discrepancy or issues.
Adequately read & interpret policies & procedures to apply the appropriate action to resolve issues or discrepancies.
Work independently and as a team to achieve the revenue cycle goals for RUMC, and the Departments goals.
Assist and cross trained as a Financial Specialist, for JRB transfers, Transplant and Hospice for designated ambulatory clinics focusing on insurance entry during the scheduling/registration process.
Advocate for patients with out of network coverage and ensure with clinical administration that patients can safely continue care or assist in the transition of care to in-network providers.
Obtained workers compensation approvals from designated claims adjusters for all patients with special workers compensation claims.
Identify problems in daily workflows to help reduce back end rejections.
Participate openly in the departmental audit and review process to ensure that all work that is monitored and completed based on pre-established standards.
Accurately and efficiently input data, as required, into centricity, E-Care, and Epic.
Provide excellent customer service to all customers utilizing RUMC’s service approach. Practice Assistant - Department of Medicine Float Pool- University of Chicago Hospitals December 2004- March 2016
Assist with staffing for Department of Medicine ancillary clinics.
Assist with payroll data for medicine float pool faculty and staff.
Offering constructive suggestions for change and participating in the planning, implementation and evaluation of new hires and transitioned hires. Reference’s available upon request
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