Customer Service Optometric Assistant
Resume:
Jennifer Escalera
**** **** ***** • Sparks, NV **441 775-***-****
Summary
Highly organized and independent, able to effectively organize tasks to accomplish projects with timelines and creativity
Able to prioritize effectively to accomplish multiple tasks and stay calm under pressure
Flexible and analytical with an eye for details
Decisive, efficient team approach, excellent communication skills
Extensive experience with Microsoft operating systems, Windows 7and Windows 10 and Microsoft Office applications, Word, Excel, Outlook.
Online research an investigation, familiar with several web browsers.
Strong knowledge of computer file management.
Capable of learning new computer-based systems and applications.
Extensive experience in customer service and sales from hair care, skin care, jewelry to online venues like Etsy and private craft shows.
Work History
June 2019- Reno Buick GMC
Current Corwin Buick GMC
Shuttle Driver
January 2005- Stay at Home Mom
June 2019
Organization and time management.
On the spot creative problem solving.
Emergency preparedness.
Prioritization.
Budget management.
Ability to remain calm and focused under extreme pressure.
Positive outlook.
Excellent communication.
Built a shop on Etsy to sell my handmade purses, totes and yoga bags as well as my home décor painting creations.
Customize products I make to fit each individual, such as creating a line of purses as gifts for bridesmaids in a wedding, where the bride can choose a different color or style to fit her ladies.
July 2002- Pitts Orthodontics January 2005 Front Office Receptionist
Answer multiple phone lines.
Maintain patient charts and filing.
Schedule appointments.
Duplicate x-rays.
Transfer patient records to other doctors.
Greet and seat patients.
Orthotrac software.
May 2000- Reno Family Eye Care
June 2002 Optometric Assistant
Obtained Certified Paraoptometric Certification February 2002.
Obtain and record patient preliminary case history.
Excellent track record of attendance.
Maintain records, schedule appointments, answer multiple phone lines, perform bookkeeping, correspondence and filing.
Prepare patients for vision examination.
Assist in testing for near and far acuity, depth perception, color perception and visual field.
Assist patients in frame selection.
Adjust and repair glasses.
Experience in optometric/medical transcription.
Experience in third party insurance billing.
Experience with Microsoft Office 2016: Excel, Word, Outlook.
January 1995- Genesis Salon & Day Spa
May 2000 Salon Coordinator
Extensive customer service experience—checking clients in and out, taking cash and credit card payments for services and products, dealt with customer complaints.
Highly organized and detail oriented in the work setting—reorganized the desk for practicality and efficiency.
Scheduled appointments for all salon technicians.
Answered multiple phone lines.
Performed managerial tasks—interviews of new applicants, training of new coordinators, designing work schedules for co-workers.
April 1993 Ultimate Images Studio
January 1995 Hair Stylist – Self Employed
Representative for ABBA Pure and Natural Hair Care – Educator and trainer for conventions and cosmetology shows.
Purchased and maintained product inventory.
January 1993 JC Penny Salon
April 1993 Hair Stylist
Education: Morrison University Reno, NV
Associate of Science degree in Medical Office Management May, 2001
Relevant coursework included Medical Terminology I & II, Medical Transcription I & II, Medical Office Procedures, Anatomy & Physiology, Medical Insurance coding, Business Communications, Word Processing, Business Law, Introduction to Business.
Nominated to the National Dean’s List
Maintained a 3.85 grade point average.
Graduated with honors.
Roseburg Beauty College Roseburg, OR
Cosmetology License – Inactive November, 1992
References: Available upon request
Interests:
Painting on canvas using acrylic and oil paints as well as paint pens.
Creating and sewing purses, totes and yoga bags and customizing them for each individual.
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