Customer Service Fork Lift
Resume:
Darrin L. Adams Jr.
Virginia Beach, VA 23464
Cell: 757-***-****
e-mail: **************@*****.***
Education:
Hermitage High School Richmond, Virginia
Future Business Leaders of America: Member
Graduate of 2002
Virginia Tech Blacksburg, Virginia
Major: Computer Science
Year: Freshman
John Tyler Community College Chester, Virginia
Major: Arts and Sciences
Year: Sophomore
Old Dominion University Norfolk, Virginia
Major: Human Services
Graduate of 2016
GPA: 2.8
Capella University Minneapolis, Minnesota
Major: Mental Health Counseling
Current GPA: 4.0
Credit Hours Completed: 12
Expected Graduation: 2019
Language: Native in English
Experience:
Burger King Hopewell, Virginia
Position: Food Preparer
Time Worked: Associate from September 2003 - May 2005
Phone Number: 804-***-****)
Address: 5203 Oaklawn Boulevard, Hopewell, VA, 23860
Job Description:
-The position that was attained at Burger King was as food preparer in the kitchen. The duties include keeping track of the orders, preparing the food that matches that description that the customer gives, and keeping the restaurant clean. Due to the nature of the company and the job, teamwork and working with individuals of different backgrounds is included. Customer service and strong social/interpersonal skills were required and attained from the job. Employment at Burger King required a flexible schedule due to the fact that the hours fluctuated.
King’s Dominion Doswell, Virginia
Position: Associate of Ecology and Games
Time Worked: Summer of 2002 and Summer and Fall of 2004
Phone Number: 804-***-****)
Address: 16000 Theme Park Way, Doswell, VA, 23047
Job Description (Games Associate):
-The main duty of Games Associates are to operate the games booth. During daily operations, duties included the following: Ensuring that the guests understand the rules of the game, they are given good customer service, and to administer them change if they decide to pay for the game. During closing hours the game booth and surrounding areas are required to be cleaned, maintained, and prepared for the next business day. Keen observational skills are required to keep track of the guests. Strong interpersonal skills, the ability to do basic addition, and teamwork are also required.
Job Description (Ecology Associate):
-Ecology associates are required to patrol different parts of the theme park and clean different areas. Heavy lifting is required due to dumping trash into the compactor. Ecology associates are responsible for cleaning the backrooms, restocking the toilet paper, as well as the soap dispensers. Due to the fact that Ecology associates patrol the park, basic knowledge of various attractions are beneficial; the knowledge helps with customer service.
Blockbuster Chesterfield, Virginia
Position: Customer Service Representative
Time Worked: November 2004 - April 2007
Phone Number: 804-***-****)
Address: 10438 Ironbridge Road, Chesterfield, VA, 23831
Job Description:
-The main duties of Customer Service Representatives (CSRs) are to operate the register and to keep the store neat and clean. In comparison to the previous jobs, a CSR requires much more customer service skills since the customers are interacted with on a daily basis. Blockbuster is a specialty retail store; attaining knowledge about movies and games is something that is mandatory. Due to the fact that the store was opened every day, a flexible schedule is required (This includes open availability on Christmas and New Years Day).
7-Eleven Colonial Heights, Virginia
Position: Clerk
Time Worked: June 2007 - September 2007
Phone Number: 804-***-****)
Address: 15901 Jefferson Davis Highway, Colonial Heights, VA, 23834
Job Description:
The Clerk position is a customer service heavy position. What is required is the ability to perform basic mathematics skills, interpersonal skills, and knowledge about the lottery. What differentiates this position in comparison to the CSR position is that the employees are required to work and operate the store without any type of managerial supervision. This required for the workers to become more independent on their abilities, as well as use their own judgment to handle various situations and misunderstandings. The basic job description includes operating the register, as well as keeping the store cleaned and stocked up.
Toys R Us Norfolk, Virginia
Position: Sales Floor
Time Worked: September 2007- April 2008
Phone Number: 757-***-****)
Address: 400 Military Highway, Norfolk, VA, 23502
Job Description:
-The Sales Floor position is a job that requires heavy lifting of boxes, and customer service skills. Due to the fact that the company is a specialty store, knowledge of toys and games is beneficial. Most of the time worked was during the Christmas season; teamwork is essential as a result of the fact that the store was extremely busy. Since teamwork is essential, the ability to communicate effectively with coworkers helped with performance. The ability to multitask is also crucial since there are some departments that may be low on staff.
OCCS Norfolk, Virginia
Position: Old Dominion University Technical Support
Time Worked: January 2008–April 2008
Phone Number: 757-***-****)
Address: 1504 Webb Center University Center, Norfolk, VA, 23429
Job Description:
-The mentioned position requires some technical skills with computers and multimedia equipment. This job requires for the workers to make sure that the
multimedia equipment is working for the professors, then deliver the equipment to them before their lecture starts. When problems arise with the equipment, the technical support performs troubleshooting to resolve to issue..
JCPenney Norfolk, Virginia
Position: Home Department Customer Service Representative
Time Worked: April 2008 - September 2010
Phone Number: 757-***-****)
Address: 880 N Military Hwy, Norfolk, VA, 23502
Job Description:
-A major difference between JCPenney and Blockbuster is the fact that there are multiple departments at JCPenney while Blockbuster is much smaller. Since this is the case, knowledge about the layout of the store, as well as the other departments, is beneficial for customer service. The Home Department consists of items that require heavy lifting, and the position is customer service heavy. JCPenney is a corporation that requires for their workers to solicit credit. Basic sales skills are required. Due to changes in the season, the ability to multitask and work on projects while having situational awareness of whether customers are ready to make purchases is crucial.
Ryla Norfolk, Virginia
Position: Agent
Time Worked: December 2010 – January 2011
Phone Number: 678-***-****)
Address: 5301 Robin Hood Road, Norfolk, VA, 23513
Job Description:
-Ryla is a company that offers customer service for Verizon Wireless. The workers offer customer service through the telephone. Since this is the case, telecommunication skills are a necessity for the position. Since the staff are stationed in cubicles, the ability to work alone with little to no supervision is a necessity. The customers that are receiving services usually make inquiries about their phone plans, upgrades, and new technology that is released. Knowledge about phones is beneficial for the position.
Walmart Virginia Beach, Virginia
Position: Sales Floor Associate
Time Employed: August 2011 – September 2013
Phone Number: 757-***-****)
Address: 657 Phoenix Drive, Virginia Beach, VA, 23453
Job Description:
-The position that I was hired for was a Sales Floor Associate in the Chemicals Department. The position itself required of me to offer customer service, keep the shelves stocked up, and make sure that the inventory was organized in the back room. Even though this was the case I did what was needed and asked for in the company, which includes tasks that were required of other departments and positions. This included unloading the truck in the receiving area, working different departments, acting as a backup cashier whenever the company was low on staff, and switching to the overnight shift. The overnight shift was significantly different, because I primarily acted as a freight associate during that time. The positions and tasks that I performed required heavy lifting and the ability to work independently.
Home Depot Virginia Beach, Virginia
Position: Freight, Merchandiser
Time Employed: May 2014 – Present
Phone Number: 757-***-****)
Address: 2324 Elson Green Ave, Virginia Beach, VA 23456
Job Description:
-The Freight team are required to stock the shelves from the overhead, ensure inventory accuracy in the system, and provide customer service when necessary. Teamwork and hard work is essential for this position. I also was required to assist with unloading the truck in the receiving area. Due to the type of work that was performed, I learned how to operate the heavy machinery equipment, such as the electric ladder, the fork lift, and the order picker (This was all optional). As a result, I used the machinery to bring down or put up pallets and other merchandise.
-In this position I am responsible for making sure that the merchandise is cleaned, in the correct placement, and the pricing is up to date. I also work on projects, which includes setting and putting down beams, operation of equipment such as the hammer, screw driver, and other tools when necessary. During seasonal periods I assist with setting up displays, which includes ceiling fans, vanities, and Christmas trees. The position itself requires for the associate to be able to operate as a team since many tasks require assistance, whether it be lifting or operating heavy lifting equipment. Communication skills are necessary for this position. In addition I also was the VOA (Voice of the Associate) captain. This position requires me to help raise the morale of the team, attend monthly meetings to discuss possible events and needs of the store, and I keep the associates informed about the different benefits of the company. I also act as the backup safety captain. This position requires me to keep the associates informed about safety issues.
CARE Now Norfolk, Virginia
Position: Advocate (Unpaid Internship)
Time Employed: January 2016 – April 2016
Phone Number: 757-***-****)
Address: 2016 Student Recreational Center, Norfolk, VA, 23529
Job Description:
-CARE Now is a service that was created by Old Dominion University. The purpose of the service is to assist middle school students with transitioning towards high school life. Even though the agency is controlled by Old Dominion University, the internship site took place in Blaire Middle School. As an advocate, my job was to assist a teacher with monitoring the classroom, as well as keeping the students focused and on task with their class work. Advocates `act as a teacher's assistance, counselor, teacher, and social worker. Every week I was required to give lectures to my assigned class. These lectures emphasized positive traits, such as rule following, appropriate humor, and self control. I also was required to document the activities that happened during the school hours in DAP format. During after school hours I was tasked with assisting the CARE Now after school program. This includes taking my assigned group to the Chrysler Museum every Friday to learn about art, assisting the children with their homework, providing them with food and drinks, and guiding them and participating in the activities.
Individuals First Inc. Norfolk, Virginia
Position: DSP (Direct Support Professional)
Time Employed: January 2021 – November 2022
Phone Number: (757 – 965-3439)
Website: https://www.individualsfirst.org/
Job Description:
-As a DSP (Direct Support Professional), I worked with individuals of developmental disabilities. Duties include taking the individuals out into the community, preparing their meals (and assisting them with learning how to cook), working on skill building activities with them, and completing handwritten clinical documentation before each shift is completed.
Brighton Gardens llc Chesapeake, Virginia
Position: DSP (Direct Support Professional)
Time Employed: November 2021 – March 2022
Phone Number: (757 – 410-1560)
Job Description:
-As a DSP (Direct Support Professional), I worked in a group home setting in which I assisted individuals with developmental and physical disabilities with gaining the skills to become independent. In the group home setting, duties include assisting some of the individuals with bathing, cooking and preparing their food for them, keeping the house clean and maintained, and taking them out into the community. At the end of the day, clinical documentation was required for each shift from the Therap website.
Kemetic Services llc Norfolk, Virginia
Position: DSP (Direct Support Professional)
Time Employed: March 2022 – Present
Phone Number: (757 – 337-3968)
Address: 2428 Almeda Ave Suite 170, Norfolk, VA, 23513
Job Description:
-As a DSP (Direct Support Professional), I work with individuals that have been diagnosed with developmental disabilities. This includes those of Spectrum Disorder and Down Syndrome. I have worked in one on one settings with my individuals. Duties include taking them out into the community so that they can integrate, teach them skills that emphasize independence, and clinical documentations. As of now, since the company has expressed gratitude with my documentation skills, I currently am being trained to teach newly hired employees to document properly and person centered.
Major Accomplishments:
-Self published a satirical novel that is available on Amazon, titled “And You Thought Your World was Harsh.”
(ISBN-10: 194*******)
(ISBN-13: 978-1944313579)
-Completed the undergraduate Human Services program at Old Dominion University.
-Successfully attained the Dean's List at Old Dominion University for the Spring semesters of 2015 and 2016 due to academic achievement.
-Received an Advocate of the Day award at the CARE Now internship site.
-Voted as the most spirited merchandising associate at my assigned store in Home Depot.
-Due to past college experience, I possesses experience working in Microsoft Word, Excel, Access, PowerPoint, and Visual Basics C++.
-I am available all days and all shifts.
Contact this candidate