Customer Service Cashier Team
Resume:
******.*********@*****.***
Greeley, CO 80634
Skills
Customer assistance
Team leadership
Employee development
Payment processing
Product stocking
Sales enablement
Cleaning
Works well in a fast paced environment
great skills with cash register and cash handling
Quality control
Inventory
Retail management
Great with computer software
Education And Training
06/2000
High School Diploma:
Thompson Valley High School
Loveland, CO
Associate of Arts:
Mesa State Community College
Mesa, AZ
4.0 GPA
Completed coursework in speech, English and Math
Honor Roll 1st and 2nd semester 2001
Rachel Boersma
Summary
Hi I am 41 and a proud successful leader, enthusiastic and personal about contributing to team's development and success. Able to cope under pressure and deliver excellent service. Support other team members in meeting customers' needs and representing the store's brand in all customer interactions.
Experience
Walmart - E-Commerce Personal Shopper
Greeley, CO
05/2020 - 08/2021
Satisfied customers with quick, accurate service under tight deadlines.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Assisted teammates with daily tasks during peak periods.
Greeted customers and answered product or service questions.
Listened to customer needs to identify and recommend best products and services.
Scanned items when pulling from shelves to update system stock information.
Picked guest orders following specific requests.
Golden Corral Buffet & Grill - Server
Greeley, CO
03/2016 - 04/2018
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees on restaurant procedures.
Addressed complaints to kitchen staff and served replacement items.
Cleaned tables and chairs to prepare dining area for next customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Developed strong and lasting resident relationships.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists to ensure smooth restaurant operations.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Suggested additional items to customers to increase restaurant sales.
Monitored dining rooms for safety and customer needs.
CDOT - Construction Flagger
Greeley, CO
08/2015 - 03/2016
Orchestrated organizational assembly strategy to produce products to conform to design specifications.
Used appropriate signage to correctly direct multi-directional traffic.
Helped set up sites before work and clean up locations after end of operations.
Cleaned and prepared construction sites by removing debris and possible hazards.
Transported supplies to work sites, removed from trucks and organized for crew use.
Monitored on-site supply inventory and reported potential shortages to reduce downtime.
Partnered closely with senior construction crew members to support skilled work.
Operated equipment with strong focus on safety and ground communication.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Olive Garden Restaurant - Server
Greeley, CO
05/2014 - 12/2015
Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Relayed orders and special requests to cooks.
Took orders, calculated charges, issued table checks and collected payments from customers.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Presented menus to patrons to answer questions about menu items and make recommendations.
Refilled drinks and checked with diners to meet specific needs.
Safeway - Cashier Team Lead
Ft. Collins, CO
11/2006 - 12/2011
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Answered customer questions and provided store information.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases and signed customers up for rewards program.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
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