Entry Clerk Customer Service
Resume:
Jann Wilkerson
Flora, MS *****
**************@*****.***
I am seeking a challenging position in Customer Service environment which would utilize my experience, initiative, proven skill set to maximize and exceed daily goals. Work Experience
Data Entry Clerk
Conduent - Ridgeland, MS
March 2022 to Present
• Maintains database by entering new and updated customer and account information
• Key various claims at a timely pace
• Analyze patient hospital records, check them for completeness/accuracy and compile Medicaid billing information.
• Input billing information into electronic database and bill Medicaid carrier
• Maintain patient confidentiality in accordance with HIPAA and company policies. Teacher/Caregiver
FUMC Weekday Ministries - Flora, MS
December 2021 to Present
• Educating and connecting with kids
• Working throughly with a multitude of different age groups
• Providing a safe and loving environment
CSR - Customer Service Representative
Maximus
April 2021 to December 2021
• Providing healthcare information to millions of Americans
• Scheduling COVID-19 vaccinations
• Offering details about vaccinations and where they’re provided Caregiver/Teacher
FUMC Early Learning Center - Flora, MS
March 2019 to April 2021
• Educating and connecting with kids
• Working throughly with a multitude of different age groups
• Providing a safe and loving environment
Customer Service Rep
Bank Plus Contact Center - Ridgeland, MS
August 2017 to January 2019
Student Loan Division
Handle heavy call volume on a daily basis
Provided personalized service to customer accounts in the post-funded dept.
Responded and Submitted request for deferments, forbearances and repayment plans.
Executed transactions promptly and accurately, resolved all issues in a 48-hour turn around time frame based on company's policy.
Processed Private loan applications and verified all account information.
Educated and Coached customers on student loans guidelines. Customer Service Rep II
Sam's Club - Madison, MS
February 2015 to June 2017
Receive and respond to inquiry service calls from customers via telephone, fax and mail.
Use strong problem solving and decision-making skills to resolve customer's needs.
Process orders via AS400, and Link one
Execute other account specific activities based on business needs as required.
Adhere to standard operating procedures and utilize resources to fulfill orders. Education
High school diploma in All major subjects
Madison Central High School - Madison, MS
August 2014 to May 2016
Some College Credits
Skills
• Excellent interpersonal skills
• Solid communications skills
• Exceptional customer service skills
• Well-organized
• Deadline Oriented
• Research
• Account Management
• Teaching
• Caregiving
• Personal Assistant Experience
• Salesforce
• Sales Management
• Event Planning
• Typing
• Windows
• Process improvement
• Customer service
• Driving
• Delivery driver experience
Certifications and Licenses
First Aid Certification
CPR Certification
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