Sales Associate Customer Service

ANGELA COLLINS-MILLER

*** ******** ******, *** **, Yonkers, NY 10703 Mobile: 914-***-**** Email: **************@***.***

ADMINISTRATVIE & OPERATIONS MANAGEMENT

PROFILE:

Tenacious, results-driven business professional with a proven record of managing teams and facilitating increased productivity. Eager to assume a progressive management position in retail, banking, or healthcare utilizing comprehensive knowledge and experience in customer service, sales, marketing, banking operations and business communications.

Core competencies

Staff supervision and team building

Customer service delivery

Client and vendor relations

Accounts payable/receivable processing

Business development and sales

Vendor negotiations and management

OSHA standards and banking regulations

MS Word, Excel and PowerPoint, PeopleSoft & CRM

EXPERIENCE:

FAMILY CHIROPRACTOR CARE & WELLNESS CENTER, Larchmont, NY 03/2012 to Present

Office Manager

Oversee billing coding and collections

Maintain medical record and schedule appointments

Reconcile account information and make deposits

Order medical and office supplies

Submit claim to insurance and submit billing statement to patients

Pay medical office bills and process company’s response to claim

NCC GATEWAY FUTURE ACADEMY, Yonkers, NY 09/2010-02/2011

Teacher’s Aide and Program Coordinator

Managed the day-to-day operations of an after school program for 200 boys and girls from 10-16 years old achieving a 90% after-school attendance rate consistently

Led community outreach with weekly public speaking engagements to generate awareness of program’s benefits to community groups and corporate sponsors

Assisted director in planning field trips and managing activities including dance, music, sports, and educational programs

Incorporated new social events and youth outlets such as annual talent show, fashion and grooming classes

U.S. ENERGY SAVINGS CORP., New York, NY 05/2007-01/2010

Sales Manager

Generated an average of 20-30 viable leads per day for Tier II sales representatives, sales managers and closing agents while conducting an outbound email and telephonic campaign of 300+ exceeding quota every year

Supervised a team of up to 5 junior referral agents through hands-on training to become senior referral agents

Prepared spreadsheets for potential clients showing projected savings on gas and electric costs over a 5-year plan

Employed persuasive communication skills in overcoming objections and setting tentative appointments for closing agents

FAMILY CHIROPRACTOR CARE, Larchmont, NY 01/2005-12/2006

Office Manager

Managed the medical practice of four Chiropractors responsible for staff of 20

Expedited and screened approximately 50-75 calls per day from new and established patients

Assumed integral role in transition from hardcopy paper files to digital files integration

BLOOMINGDALE’S, New York, NY 09/1996-01/2005

Senior Sales Manager – Intimate Apparel

Promoted after three years from sales associate to manager. Seven-time recipient of the annual $5 Million Sales Award

Trained new hires and managed a staff of 50 sales associates

Maintained sales in top 5% regionally

EDUCATION:

Capella University, Minneapolis, MN

M.S., Organizational Management March 2012

B.S., Business Administration March 2009

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