Medical Assistant Customer Service

Michelle Hamilton

484-***-**** • **************@*****.*** • Devon, PA 19333

MICHELLE HAMILTON Summary Enthusiastic seasoned Laboratory Technician with expertise in procuring, preparing, pippetting or alliquot and processing high volumes of specimens, exceeding expectations. Highly efficient and detail-orientated with advanced knowledge of medical testing and experimentation.

Summary

Skills Trained in all Einstein facilities which

contributes

•

To diversity with different language

groups,

•

• Educational backgrounds, and various

• Populations.

• The ability to interact with patients, family

Members and staff in a positive and

encouraging

•

• Manner.

Excel in motivating others to reach

department

•

• Goals.

• Highly organized and effective time usage

• Advanced word processing

• Database maintenance mastery

• Customer Service oriented

• Complex problem solver

Advanced verbal, written, and analytical

skills

•

Management, Billing, ICD9- Coding,

Phlebotomy, Medical Terminology, Vital

signs, Injections and CPR

•

• Certification.

03/2022 - Current

Site Coverage Specialist, Avantor Sciences, Malvern, PA 11/2021 - 02/2022

Experience

Sample Auditing: quality review LIMS entry including client document and sample informationManaging technical information relating to Sample ManagementSend Entry instructions to Sample Administration on incoming samples.Reference Standard management within a LIMS system.Internal/external client communication requiredSupports multiple facilities and/or customers in a strategic geographic area

•

• Performs the job functions of Coordinators, Technicians, Materials handlers Works closely wManagement to complete projects such as Sop's, Scopes of work,Training, and other assorted tasks along with direct customer interfacing relative to job functions.

•

• Trains VWR associates on all service offerings.

Familiarity with GMP requirements and Good Documentation record and manage calibrations in ELN workbook

•

Bireactor building, assemble bioreactors, tubings,bubble bottles, manage SharePoint( schedules/prioritize), manage inventory of reactor parts

•

• Rebuild/repair bioreactor

• Calibrate probes/replace membrane

• Coordinate schedules with Scientists

• Keep metrics of all assembleditems

Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.

•

SR. LABORATORY Assistant, Mainline Health

01/2005 - 11/2021

Laboratory Assistant/Phlebotomist, Einstein Healthcare Network, Philadelphia, PA

• Employed scientific methods to promote quality of collected samples and stored specimens. Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.

•

• Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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• Prioritized and organized tasks to efficiently accomplish service goals. Improved operations by working with team members and customers to find workable solutions.

•

Demonstrated leadership by making improvements to work processes and helping to train others.

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• Perform diverse roles in accord with travel assignment Work independently at Mental Health Facility which includes collaborating with the Main Campus and active management on site.Developed and maintained positive customer relationships through effective communication

•

Daily communication with Doctors, Nurse Management, various staff members, and most importantly patients and family members

•

Create and promote new policies and procedures to improve blood collections, quality of care, and protecting the integrity of specimens with high accuracy in results

•

Highly sensitive to the needs of all involved, by protecting patient information, and HIPPA Compliant

•

The Main Campus involves internal Customer Service and High levels of contact with various staff on-and off- campus

•

• Interpreting results, problem solving, also taking proactive measures to prevent delay time. 06/1996

Diploma, Medical assistant

American Institute Of Design, Philadelphia, Pa

Achieved a, and Registration as a Medical Assistant. This included training in Medical Office Some College (No Degree), Nursing

Community College Of Philadelphia, Philadelphia, PA Deans List Academic Achievement Award, GPA: 3.8

Some College (No Degree), Psychology

Montgomery County Community College, Blue Bell, PA Education And

Training

• Completed coursework in microbiology, biology and anatomy Additional

Information

• Awarded Achievement in Academics and Attendance.

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