Executive Assistant Customer Service

Josephine Cortes Leon

**** **** ***, *** ****

Columbia, SC 29072

Cell: 201-***-****

***********@*****.***

I am a Dependable, hardworking, professional Executive Assistant with over 15 years experience including Sales and Customer Service.

Areas of expertise include accounts payable, accounts receivable, collections, technical support, working in fast- paced environments with the ability to think quickly, work independently and successfully handle difficult clients without aggravation. I am also highly organized, detail oriented, punctual, responsible, a multi-tasker, professional in appearance, demeanor, a natural Problem solver and an amazingly fast learner. I have excellent inter-person skills and an excellent ability to work well with others in any setting. I am fluent in both English and Spanish. Skills

• Proven ability to manage, supervise, train and schedule employees

• Dependable independent worker

• Excellent customer service skills

• Solid experience resolving customer complaints

• Successful in fast-paced environments

• Work extremely well under pressure

• Excellent in establishing goals and setting priorities

• Timely project completion

• Project Lead and or Advisor

• Good Judgment

• Excellent multi-tasker

• Technical & Trade school training

• Drive to succeed

• Excellent at following instructions and procedures

• Strong written and verbal communications skills

• Fluent in English and Spanish

• Strong work ethic

• Excellent team player

• Solid communication skills

• Computer proficient

• Ability to utilize all office programs and equipment

• Quality control experience

• Problem solver

• Strong interpersonal skills

• Warehouse experience

• Experience with wide range of manual labor

• Dedicated and a top performer

Accomplishments

Customer Satisfaction

• Achieved high customer satisfaction for professionalism and business knowledge. Project Planning

• Provided project controls, cost estimation and other business support services to management. Lead Sales & Supervisor

• Became lead sales in just 8 months and supervisor in 10 months. Supervised the sales team, helped increase the monthly profit by 7%+ and generated new business prospects. Crew Management & Training

• Interviewed, hired, trained and supervised a team of 10 employees Logistics Route Manager

• Created weekly local routes, bi-weekly OTR routes and assured all the drivers & trucks where DOT compliant and maintained records.

Excellent Problem Solver and Ambassador

• Cleared CPTs on time and corrected packing errors to ensure customer orders were shipped on time. Gatekeeper and Problem Solver in the AFE department.

• As an Ambassador onboarded, trained or cross-trained Packers for the AFE and Mezzanine departments and Pickers for the pick department.

Sizing Technician

• I daily prepare, test, discharge, store and record sizing formulas in batches to be used to fiber form fiberglass from raw materials.

• After “batches” have been discharged and distributed to small circulation tanks, I pull and test individual samples from each tank to ensure quality of sizing is as it should be.

• Our department has the highest quality in the building Work History

China Jushi Usa

SIZING TECHNICIAN

Columbia, SC

June 2021 to Current

Amazon Fulfillment Center

WAREHOUSE ASSOCIATE/ AMBASSADOR/ EXPERT

PROBLEM SOLVER & GATEKEEPER

Staten Island, NY

June 2019 to May 2021

JoRick Aviary

Owner/ Breeder

Puerto Rico & Staten Island, NY

August 2014 to September 2019

Nourhan Trading Group

OFFICE MANAGER/EXECUTIVE ASSISTANT/LEAD

SALES

Avanel, NJ

September 2010 to June 2014

PSR Logistics

ADMINISTRATIVE ASSISTANT/SALES/CUSTOMER

SERVICE/ACCOUNTING

North Bergen, NJ

October 2009 to August 2011

Education

El Turabo College

Genetics

Caguas, Puerto Rico

American School of Business

Property & Casualty License

Fairfield, NJ

Passaic Co. Tech. Institute

High School Diploma

Wayne, NJ

References upon request

Contact this candidate