Claims Litigation Specialist

CHRISTY FRAWLEY

*************@*****.*** ***- ***-9059 Monument, CO 80132 WWW: Bold Profile

Professional Summary

Dynamic Litigation Specialist with extensive experience, excelling in litigation management and negotiation strategies. Proven track record in enhancing case outcomes through effective dispute resolution and regulatory compliance. Adept at case assessment, driving successful settlements while fostering strong relationships with defense counsel and clients. Experience

FKS Insurance Services

Litigation Specialist

08/2025 - Current

• Manages 1st party litigated property claims for multi-line insurance co.

• Schedules and attends Mediation and Arbitration in accordance with the established litigation plan

• Reviews all court documents and ensures all orders and timelines are adhered to

• Assigns and prepares corporate representatives for their deposition Pacesetter Claims Service, Inc

Litigation Specialist

05/2024 - 06/2025 - Contract

• Managed 1st party litigated property claims for Florida based insurance co.

• Interpreted court dockets and effectively communicated with Defense Counsel to align on litigation strategies.

• Served as the designated Corporate Representative for depositions, ensuring compliance with state regulations and client objectives.

• Coordinated Pre-Trial Conference Calls and Mediations, streamlining the litigation process and enhancing case outcomes.

Alacrity Solutions

Appraisal Specialist / Adjuster II

04/2023 - 05/2024 - Contract

• Actively participated as a designated member of the Alternate Dispute Resolution Team for a Florida-based insurance company.

• Managed disputed residential property claims, including Notices of Intent

(NOI), Assignments of Benefits (AOB), and appraisal matters.

• Evaluated estimates to determine the feasibility of pre-appraisal settlements, ensuring efficient claim resolution.

FKS Insurance Services, LLC

Litigation Specialist

09/2022 - 02/2023 - Contract

• Managed 90-100 litigated property claims, including those related to Hurricane Irma, Eta, and Ian.

• Conducted thorough case assessments to facilitate early settlements, enhancing efficiency.

• Coordinated and participated in all pre-trial activities

• Reviewed pre-suit activities to identify weaknesses, leading to improved case strategies.

Heritage Insurance

Litigation Specialist

12/2021 - 08/2022 - Contract

• Managed 1st party litigated property claims related to Hurricane Irma, ensuring compliance with legal timelines.

• Coordinated Pre-Trial Conference Calls, Mediations, and Arbitrations to facilitate effective dispute resolution.

Claims Questions LLC

Litigation Specialist

08/2021 - 12/2021 - Contract

• Managed high-severity 1st party litigated property claims, ensuring thorough coverage analysis and investigation.

• Collaborated with Client Management, Client Legal, and Opposing Counsel to interpret court dockets effectively.

• Developed strategic action plans in response to court decisions and agreements, enhancing case resolution efficiency.

ICAT Boulder, CO

Commercial Claims Examiner

07/2018 - 12/2020

• Adjusted and negotiated Commercial Property and Catastrophe claims for multiple carriers, ensuring fair settlements.

• Collaborated with insureds, public adjusters, and attorneys to facilitate efficient claims handling.

• Identified risk policies and alerted underwriting, enhancing risk management processes.

• Prepared Declination and Reservation of Rights Letters, maintaining compliance and transparency.

Alacrity Solutions St. Petersburg, FL

Independent Adjuster

09/2017 - 01/2018 - Contract

• Conducted comprehensive coverage analysis and damage evaluations for catastrophe claims from Hurricane Harvey and Hurricane Irma.

• Collaborated with homeowners and contractors to address additional damages, ensuring accurate settlements.

• Managed field investigations and coordinated with engineers and experts to determine cause and origin.

• Selected for the Supplement Team, handling Large Loss files and enhancing recovery processes.

RENFROE Englewood, CO

Independent Adjuster

08/2015 - 08/2017 - Contract

• Evaluated and negotiated complex auto bodily injury claims, ensuring fair resolutions.

• Monitored Medicare compliance and protected Medicare Liens for claims involving recipients.

• Identified suspect files and referred them to the Special Investigation Unit for further action.

Military Leadership

United States Air Force

Security Forces Member / Emergency Services Team

Provided security to protect the President of the United States, government/military officials, and distinguished visitors. Trained in conducting risk assessments of physical structures, environmental conditions, and potential hazards to ensure protection of government personnel, property, and assets. Trained in anti-hijack operations, anti-terrorist missions, and counter-sniper operations. Trained with officers from local police departments, sheriffs' departments, correctional facilities, FBI, and the U.S. Marshals Service.

Security Clearance: Secret. Honorable Discharge.

Accomplishments

• Claim Volume Handled

“Managed a caseload of 90–100 litigated claims simultaneously with 98% on-time resolution.”

• Settlement Rate / Early Resolution Rate

“Achieved early settlement in 65% of claims, reducing litigation costs and cycle time.”

• Average Resolution Time

“Closed claims in an average of 45 days vs. industry benchmark of 60 days.”

• Deposition/Trial Representation

“Served as Corporate Representative in 50+ depositions with favorable outcomes in 80% of cases.”

• Appraisal & ADR Success Rate

“Resolved 70% of disputed property claims through appraisal and alternate dispute resolution without litigation.”

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