Medical Assistant Customer Service

Raysa M. Lopez-Olivares

*** ****** **** ******, **********, FL 33413 561-***-**** ******@*****.*** SKILLS

• Bilingual (English and Spanish).

• Knowledge of medical terminology and of EMR software.

• Ability to demonstrate customer service skills in interactions with patients and clients in a high volume and stressful situations.

• Attentive listener in being able to solve problems and identify solutions.

• Ability to plan, organize, prioritize, work independently, and meet deadlines. EXPERIENCE

F Lurie, MD, Delray Beach, FL — Medical Assistant March 1996 – March 2020

• Assist in examination and treatment of patients under the discretion of the physician.

• Answer telephone calls, screen calls, relay messages to doctor and greet visitors.

• Interacted closely with patients while maintaining a professional, calming demeanor. Recorded their vital signs, such as heart rate, blood pressure, temperature, height and weight, medical history, medication management as well as administering injections and performing EKGs.

• Knowledge of ICD-10. Support and implement HIPPA, OSHA and CLIA regulations.

• Prepare specimens for laboratory analysis; Assist doctor in minor surgeries and prepared sterilized instrument tray for procedure.

• Demonstrated independence and efficiency in handling various administrative duties, including maintaining medical records and scheduling appointments for patients among other tasks.

• Order medical and office supplies and keep inventory management. WR Grace & Co., NYC — Purchasing Officer June 1986 – August 1991

• Worked under team lead (director of purchasing). Collaborate with purchasing manager and team to guarantee cost-effective purchasing of office supplies for the company.

• Placed order of diversify office supplies and equipment for 800+ employees and distribute it to the correct departments.

• Answered phone calls and delivered messages. Prepared purchased order forms of itemized supplies to vendors, tracked orders, negotiate low cost with vendors and built a client relationship with them.

• Inventory management, organized stockroom and filled out stock form requests to various departmental offices within the company.

EDUCATION

Fashion Industry High School, NYC — H.S. Diploma September 1981 - June 1985, NYC American Business Institute, NYC — Exec. Secretary - Certificate August 1985 - June 1986, NYC Center of Employment Training (CET) - Med. Assistant - Certificate August 1995 – March 1996, Delray Bch, FL

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