Associate Manager General

Charles Eakins

Pea Ridge, AR 479-***-****

linkedin.com/in/charles-eakins2 *******.*******@*****.*** General Manager

Accomplished, goal-oriented leader with a comprehensive hospitality management background within industrious environments. Proven leadership abilities in driving daily cross-functional operations and directing customer-centric teams for renowned restaurants. Demonstrated success in developing strategies that have enhanced brand visibility, customer satisfaction, and community relations. Adept at resolving problems, overseeing inventory, and applying cost control strategies. Earned promotions and internal awards for exemplary performance during career.

Food & Beverage Operations Hospitality Management Marketing Strategy

Restaurant Administration Team Leadership P&L Management

Safety & Sanitation Training & Development Guest Relations

Inventory Control Conflict Resolution Purchasing PROFESSIONAL EXPERIENCE

CRACKER BARREL, Bentonville, AR 2021 - Present

General Manager

Built team of 50 hourly team members to 80 within 4 months with the goal of 100.

Executed ticket times from 45 minutes to 15 minutes.

Coached and mentored 3 hourly team members into the shift lead position with the goal to become managers.

Continue to grow annual sales of $3M through training and execution of standards. CRACKER BARREL, Springdale/Bentonville, AR 2021- 2021 Senior Associate Manager

Participated and passed in the top of my Senior Associate Manager training class.

Promoted to acting General Manager of Bentonville, AR location. CRACKER BARREL, Springdale, AR 2020 - 2021

Associate Manager

Hired into the “cheetah” program; a fast track to General Manager.

Learned and perfected all areas of responsibilities of the Associate Manager.

Coached and developed team members on Cracker Barrel’s Absolutes. LOGAN'S ROADHOUSE, Rogers, AR

General Manager

2012 - 2020

Spearheaded daily operations of the restaurant, while overseeing inventory and food/supply ordering.

Leveraged people management expertise to recruit, develop, and supervise 50-75 personnel.

Earned General Manager of the Quarter awards in Q4 and Q3 of 2018.

Attained the most improved EBTIDA to date in 2019 for the Southern Division.

Surpassed company standards on both current and previous labor models.

Coached and mentored 10 hourly team members who advanced into managerial positions.

Consecutively sustained $2.5M annually in average sales throughout tenure in the role. Charles Eakins

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Delivered exemplary leadership to steer the location in becoming a Certified Training Restaurant for an expansive district including Arkansas, Missouri, Oklahoma, and Kansas. LOGAN'S ROADHOUSE, Fayetteville, AR

General Manager

2005 - 2012

Drove restaurant operations and supervised staff, while consistently ensuring best-in-class guest experiences.

Provided oversight for all aspects of staffing, ordering, and profit & loss for the location.

Applied cost control strategies for food, beverages, supplies, and utilities.

Engaged in vendor negotiations to ensure quality products and optimal pricing.

Maintained compliance with applicable food, sanitation, and safety standards.

Started with the restaurant as an Assistant General Manager (2005-2007) and earned a promotion. TRAINING & DEVELOPMENT

Member of the Logan’s Roadhouse Training Committee Regional Coach for Rogers, Fayetteville, and Fort Smith, AR locations for 18 months TECHNICAL PROFICIENCY

Squirrel, Compete, People Matter, Hot Schedules, Micros, and EquiFax programs

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