Customer Service Representative

Amber Irwin

Customer Operations Analyst Manager

409-***-**** / ************@*****.*** (Dickinson, Texas)

Provide Leadership excellence while utilizing and seeking ways to advance my skills. My goal is develop strong relationships with customers by expressing gratitude, loyalty and commitment.

Past Employment:

6/2021 – Still Employed NSSI Environmental Services /Customer Operations Analyst Manager

9/2015 – 8/2020 Texas Molecular /Customer Service Representative

Other Employment:

Veolia Environmental / CSR (Baytown Location)

Enterprise Products/ Project Analyst (Mont Belvieu Location)

Rescar Inc/CSR -Mobile Repair Unit (Channelview Location)

Experience & Skills:

Manager Experience:

Effectively communicate with all departments to improve staff performance and morale.

Support needs of senior management

Supervising multiple teams of employees while planning and maintaining work schedules to ensure the progress of projects and daily work schedules are appropriately staffed and maintained and compliance.

Performed efficient troubleshooting of account issues

Evaluate strategies for performance improvement for both service and productivity.

Identify and address customer service, customer interactions, development needs.

Successfully introduced innovative strategies to improve quality of customer service productivity and profitability (created a custom system for internal use)

Solid reputation for building productive customer focused teams.

Customer Service Experience:

Tracking of customer interactions from order through billing.

Enthusiastically committed to achieving outstand customer service standards

Coordinating with the customer and transporter for pick-up and receiving of bulk or container waste.

Preform detailed communication with Customers, Generators, Venders and Transportation facilities to maintain shipments.

Create work orders, print manifest and labels.

Update and maintain customer and shipment information for in-house system.

Create and update Pricing Agreements.

Review accounts receivable billing and work up third-party billing.

Receiving, reviewing and updating profiles and profile re-certifications for varies waste streams.

Problem solve off-spec load/rejections with customers.

Review manifest received daily discrepancies and/or errors.

Multi-tasking under pressure and maintain excellent follow up skills to provide timely contact with customers.

Coordinate Railcar transportation for loads using Union Pacific website and maintain waste profiles.

Strong attention to detail, comply with knowledge of DOT, manifesting, and EPA Regulations.

Provide exceptional Customer Service daily as well as, outstanding work ethic, presentation and knowledge to the customers on the telephone and during plant visits.

Administrative Work-Flow Leader Experience:

Increase efficiency, quality and productivity of the company by creating a paperwork flow and developing procedures by creating a comprehensive plan of action based on facility needs for all departments. Evaluate policies and procedures for improvement strategies.

Formulate and implement policies and procedures

Identify and analyze all projects or daily schedule to ensure it meets all the government/state regulations.

Assessing any risk and develop an effective risk relief plan to eliminate any foreseen issues all while performing customer service roles, accounts receivable and various sales functions.

STRENGTHS

Prioritize EFFICIENTLY

Training and development,

team leader

customer relationship management

compliant resolution,

“THINK OUTSIDE THE BOX” cost reduction plan and strategies

Organized;

Work well under pressure in fast paced environment;

Strong attention to detail;

Professional work ethic, presentation and character.

ABILITY TO CREATE A FREE STANDING STANDARD ELECTRONIC FILING SYSTEM

ABILITY TO CREATE CUSTOM WASTE TRACKING PROGRAM BY WORKING WITH IT PROGRAMMER (NSSI & TEXAS MOLECULAR)

Environmental WASTE Knowledge and Training:

Both Hazardous and Non-Hazardous waste / Bulk and containerized / DOT / Manifesting / TCEQ / OSHA / EPA / Profiling (Haz/NH Waste) / Pure Safety certificates (2019) / Bill of Lading / Certificate of Analysis / Packing List / Material Safety Data Sheet / Certificate of destruction.

Recommendation Letters are available (upon Request).

Certificate of Customer Service Skills (upon request).

Contact this candidate