Support Representative Data Entry

Damilola Wuraola Jayeoba

*** ****** ******,

Carrollton Ga, 30117

404-***-**** ***************@*****.***

PROFILE

Damilola W. Jayeoba’s Customer service / Collections professional experience spans a wide range of industries including Consumer Products and Goods, Financial products, Transportation, and Banking. Damilola W Jayeoba has extensive working experience and she combines with her skills and abilities to create results, cut costs and streamline operations and increase productivity .Very assertive and genuinely dedicated to providing quality client, employee and support consistently providing service beyond expectations.

SKILLS:

Excellent communication, Interpersonal skills, Active Listening, Management skills, Problem solving, Sales and Marketing, Ability to upload confidentiality, Great Communicator, Team Building, Strong Negotiator, Goal-getter and Purpose driven.

Data Entry and Database Administration, Strong Interpersonal, Consulting, Excellent skills in using computers, email (Outlook), word processing (MS Word), spreadsheet (Excel), Ticketing systems and Reporting, Networking and leadership skills, highly experienced in conflict management within team members, Capable of learning and understanding company products, policies, procedures and technical knowledge in the shortest possible time.

Able to manage multiple priorities and adhere to deadlines in a fast-paced environment, goal-getter.

Professional Experience

Amiable LLC Marietta GA

(January 2019 till Date)

Customer service / Data Entry

Manage and complete outbound and inbound calls to customers calls per day to confirm pick up and drop off dates, time frames, addresses, and phone numbers.

Liaised with drivers to coordinate routes and fix routing issue and completed "roll call" for drivers finishing their routes

Used business tools such as MS office, Ms access, irm, Paycom etc

Assign work vehicles and schedule and to chauffeurs to ensure that the clients are picked up and dropped off timely

Planned driver’s itinerary and send timely emails and messages to ensure that they are updated consistently to ensure that we deliver a flawless service.

Provided continuous monitoring of drivers in the event of logistical problems to ensure a mutually satisfactory resolution.

●Responsible for documenting, correspondence, complaints, and other data from clients. Also addressed, questions, problems, concerns, of service employees.

●Secure information by completing database backups.

●Maintains Office supplies inventory by checking stock to determine inventory level.

●Provides callers with necessary information such as Company address, directions to the company website and other required information.

●Recommend potential services to management by collecting and analyzing customer’s needs.

●Resolve customer complaints via phone, email, or mail.

Broadview Engineering, Lagos

(September 2013 to 2017)

Administrative Assistance / Customer Care

Complies and types statistical and budget related reports, maintains related databases and enters new data.

Delivered professional unscripted helpdesk support for all inquiries related to small business, commercial, consumer and construction credit loan servicing system timely

Strong communication skills, organization skills and ability to lead meetings.

Develop and publish reports for analysis.

Maintain an understanding of Credit Operations consumer and /or commercial processes for the multiple helpdesks supported.

Demonstrate a strong sense of urgency in responding to escalated issues, rapidly changing priorities, and adverse performance indicators

Contribute to project team efforts to ensure operational support requirements are implemented.

Proven ability to work independently and in small teams; handle multiple tasks simultaneously and adapt quickly to changes.

Arrange travel schedules and reservations.

Assist in training, coaching and mentoring other support representatives

Preparing memorandums outlining and administrative procedures and policies to supervisory workers.

Guaranty Trust Bank

Customer support Representative

2012 -2013

Effectively managed high volume inbound and outbound customer calls, addressing concerns and accurately document all conversations.

Maintains customer’s confidence and protects operations by keeping information confidential.

Researched all customer complaints and issues and provided timely resolutions.

Account opening for new customers.

Keeping records of all ATM cards and Cheque Books received and released in the branch.

Describe products accurately to our cardholders and offer them options that are catered to them individually.

Maintains office supplies inventory by checking stock to determine inventory level: anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, verifying receipt of supplies.

Technology: MS SharePoint, Ms. Office {Word, Power Point, Excel} SAP, Outlook, Salesforce.

University of Lagos:Lagos Nigeria (2010)

Bachelors of Education and English {B.Sc}Ed

Institute of Strategic Management {ISMN}

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