Support Agent Data Entry

Sheila Heisler x

**** ******** ****, ***** ******, Iowa 52411

Cell 319-***-****

*********@*****.***

SUMMARY x

If you’re looking for just another resume with lots of great catch phrases, stop reading here. I have 19 years of director of operations experience, 14 years of volunteering to help students excel. Most of the last 26 years has been looking after and helping others excel. Through that dedication I have learned there is one thing that cannot be taught…how to love your job. Do what you love and you’ll never have to work a day in your life…. organizing, nurturing others, attention to detail and ensuring solid communication are what I love to do. Afforded an opportunity, I will be an asset for your organization doing what I love to do.

EXPERIENCE x

1/2019 – Present Independent Contractor – Program Migration – Leepfrog Technologies Inc.

Migration - Migrated programs from legacy curriculum management system to Courseleaf

Quality Assurance – Required to identify data entry errors

3/2015 to 11/2021 Connections Team Support Agent – UnityPoint Health

Medical Record Access - Connect patient to appropriate medical record/proxy access

Medical Record Security – Ensured security by carefully analyzing patient information

Medical Record Data Transfer – service requests to amend patient charts

Patient/Customer follow up – Communicated with patients via email to ensure satisfaction

9/2006 – 2015 Hardy Middle School and Kennedy High School Instructional Media Center Volunteer

Reshelf returned books and media, anything else the team needed

8/2010 to 5/2013 Kennedy High School Men’s Swim Team Volunteer Coordinator

Treasurer, team meal planner, apparel design coordinator, potluck director, team event scheduler, communications lead

1995 to 2015 Household Director of Operations, Primary and High School Volunteer

Heisler Family Trust, Domestic Engineer, Project Manager, Launderist, Family Law Enforcer, Anger Management Specialist, Fashion Stylist & Consultant, Non-TV Activity Coordinator, Birthday Party Planner, Nurse, Security Guard, Bodyguard, Stylist, Teacher, Counselor and Cheerleader

Volunteer of the Year – Kennedy Swim Team (2011 and 2013 - Swim team vote)

Volunteer of the Year – Harding Middle School (2009 – Harding Staff Vote)

Received numerous requests to apply for full time at Kennedy Media Center

Received numerous requests to take a permanent position at Gibson Elementary School while volunteering from 2003 - 2008

EDUCATION x

BACHELOR OF SCIENCE: CRIMINAL JUSTICE

University of North Dakota, Grand Forks, North Dakota, USA

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