Sales Associate Customer Service

Percy Alexander Martin, Jr.

Cell: 301-***-****, Email: *****.*********@*****.***

Education

December 2019, Virginia State University, Petersburg, VA

Bachelor of Science in Business Management; Minor in Finance

January 2022, Virginia Tech, Blacksburg, VA

Master of Information Technology (Current)

Work Experience:

MicroHealth, LLC., Vienna, VA April 2021 – February 2022

Technical Recruiter

Write, post, and maintain current technical job descriptions

Source potential candidates on platforms such as ZipRecruiter, Dice, Monster, etc.

Parse specialized skills and qualifications to screen resumes

Perform pre-screening calls to analyze applicants’ abilities

Coordinate with other Executives to forecast department goals and hiring needs

Craft and send personalized recruiting emails with current job openings to passive candidates

Provide management with requested reports and documents

Customer Service Support

Resolve issues for over 17,000 clients via phone or electronically.

Meet quality assurance (QA) and other key performance metrics.

Ability to multi-task and navigate multiple applications simultaneously.

Maintain current knowledge of service center policies and procedures and provide technical assistance with computer hardware and software.

Meet established call statistics and all individual monthly performance goals

Provide exemplary customer service, track customer issues, report problems that occur and assist with the resolution.

Utilize databases and written materials to research and provide information to telephone inquiries.

Respond to over 300 telephone inquiries daily.

Jimmy Johns, Colonial Heights, VA December 2017- January 2018 (Seasonal)

Driver, In-store Employee, Cashier

●Transport over 100 packages to and from destinations with accuracy.

●Document and maintain mileage records and repair records up to date.

●Fulfill administrative needs and office pickups for over 200 clients

Wal-Mart Supermarket, Dumfries, VA June 2017-August 2017 (Seasonal)

Assembler

●Follow technical instructions and interpret engineering blueprints and technical terms.

●Inventory over 200 parts and tools using the assembling process.

●Follow company procedures and guidelines in reference to restore new products.

Harbor Freight Tools, Woodbridge, VA March 2016- July 2016

Cashier, Warehouse Associate and Sales Associate

●Accurately processed customer transactions and maintained an accurate cash drawer of over $800.00 per shift.

●Greeted customers, collect various forms of payments, and used handheld scanning devices daily.

●Assisted with maintaining inventory and determining customer specific needs.

●Bridged communication between production staff, and technicians.

●Maintaining quality control and quality assurance checks for checkout operations by following policies and procedures and reporting changes needed.

Athletic Staff Goucher College, Towson, MD September 2015- November 2015

Athletic Assistant

Assist the athletic directors with tracking the athletic department budget of over $500,000. In addition to the financial activities for the purpose of ensuring that allocations are accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are followed.

Collaborate with internal and external personnel (e.g., other administrator, auditors, public agencies, community members, etc.) for the purpose of implementing and/or maintain services and programs.

Compile data from a wide variety of sources (e.g., Athletic staff. Public agencies, etc.) for the purpose of analyzing issues, ensuring compliance with school policies and procedures, and monitoring sports programs.

Facilitates meetings and workshops for the purpose of identifying issues, developing recommendations, supporting other staff.

Milton Talley December 2014- July 2019

Basketball Official

●Ensure the game is managed within the rules and regulations to prevent teams from taking unfair advantage. Monitor play, ensuring the safety of players, solving player issues, reporting to supervisors, managers, and being a liaison with the sporting officials.

●Provide my fast thinking, detail orientated, recordkeeping, integrity, and time management skills to the rules of the game. Officiated as head referee during basketball games.

●Coordinated 40 minutes of multiple basketball games and maintained a professional manner amongst peers and fellow athletes. Improved communication and teamwork skills with other referees.

●Inspect all the relevant equipment such as the floor, basketball hoops, and scoreboard prior to the game. Check rosters to ensure that incorrect information is not being submitted before all games.

●Maintain accountability for player’s health and safety. Ensure that athletes are wearing proper uniforms according to the rules of the league.

Certifications

●Google Analytics

Skills

●Advanced knowledge of MS Word and MS PowerPoint

●Comprehensive knowledge of Microsoft Excel

●Working knowledge of MS Outlook

●Ability to work on a team

●Strong work ethic

●Communication skills (verbal and written)

●Leadership qualities

●Flexible/adaptable

●Detail oriented

●Analytical and quantitative skills

Languages

●Intermediate skills when comprehending, reading, and speaking in Spanish

Accolades

Certificate of Achievement for maintaining a 3.0 or higher at Virginia State University

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