Customer Service Representative

Crystal Elsberry

Brook Park, MN

Highly motivated Shipping and Receiving Clerk with 7+ years of experience working in the shipping department. Responsibilities included customer service, picking and preparing items for shipment, assisting with receiving shipments, and maintaining a clean work environment. Customer service representative with 5+ years experience. I can work extremely well with escalated conversations. Tax preparer 4+ years

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Shipping Assistant

Finland Shipping - Helsinki

December 2019 to Present

send and receive packages, inspect packages, dashboard entries Tax Preparer (Seasonal)

AARP Foundation, SCSEP (Senior Community Service Employment Program) - Braham, MN December 2019 to Present

tax preparer and M!PR

Tax Preparer

Integrity tax

January 2020 to May 2021

tax prepare

TURBO TAX Customer Service

Sykes Enterprises, Incorporated - Colorado City, TX May 2018 to December 2020

CSR duties, worked for turbo tax and plexus

CSR - Customer Service Representative

Sykes Enterprises, Incorporated - Colorado Springs, CO March 2018 to November 2020

CSR duties answering the phones for plexus and turbo tax Broker and dispatcher

Great American Lines and A1 Transportation - Clearwater, FL January 2008 to May 2012

Truck dispatch, broker duties, paperwork, load boards Education

surgical tech in technology

Anoka Technical College - Anoka, MN

September 1995 to March 1996

Cambridge High School - Cambridge, MN

May 1989

Skills

• Hospitality Experience

• Phone Etiquette (5 years)

• Microsoft Office

• Microsoft Word

• Customer Service (10+ years)

• Bookkeeping

• Filing (10+ years)

• Microsoft Office (3 years)

• Expert December 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share

• to

• profile/ f9f0b2de7e2aba25b8ce40ad5914316ceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. (6 years)

• Customer Service ASSESSMENTS Customer Focus & Orientation -- Expert December 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share

• to

• profile/ f9f0b2de7e2aba25b8ce40ad5914316ceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Tax Experience

• QuickBooks

• Communications (4 years)

• Call Center (2 years)

• Phone Etiquette (6 years)

• Dispatch (5 years)

• Shipping & Receiving (10+ years)

• Quality Control

• Mechanical Knowledge

• Accounts Payable

• Accounting

• Microsoft Excel

• Microsoft Outlook

• Accounts Receivable

• Office Management

Certifications and Licenses

Driver's License

tax preparer certificate

Contact this candidate