502-***-****

adr3i4@r.postjobfree.com

Louisville, KY 40213

SUMMARY

I am seeking a position that will

allow me to utilize my skills and

energy to be an asset to that

business. I am also interested in a

position that i may be able to

advance in as I prove my strengths

and abilities to do so.

SKILLS

• Learning Strategies

• Operation Monitoring

• Quality Assurance Controls

• Complaint Resolution

• Merchandising

• Sales

• Shipping and Receiving

• Cleaning

Handheld Computer Device

Software

•

Jacobi Tolbert

EXPERIENCE

March 2013 - August 2016

Customer Service Assistant HH Gregg Distribution Center Louisville, KY

November 2009 - April 2013

Laborer/Clerical Worker Renovation contracting/construction Co. Louisville, KY

June 2006 - October 2008

Recycling Sorter Recycling working Taylorsville, KY

• Reviewed account and service histories to identify trends and issues. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

•

Communicated information to customers about product quality, value and style.

•

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

•

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

•

Informed customers about all product lines and services offered by company.

•

Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.

•

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

•

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

•

Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

•

Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.

•

Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.

•

Maintained inventory in administrative building supply closet to prevent shortages of supplies.

•

Managed building access by supplying key cards to employees and visitors.

•

Cleaned recycling yard by sweeping, raking and picking up broken glass and loose paper debris.

•

Sorted metals to separate high-grade metals such as copper, brass and aluminum.

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Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.

•

Collected and sorted recyclable construction materials such as concrete, drywall and plastics into containers.

•

• Improved operations by working with team members and customers to find workable solutions.

EDUCATION AND TRAINING

June 2003

High School Diploma

Easter High School, Louisville, KY

Contact this candidate