Customer Service

CHARLOTTE, * * * * 5-704-***-**** A DRIMERCADO**@GMAIL.C OM

ADRIENNE E MERCADO

Objective:

Work in a Company where I can use my special skills on leadership, interpersonal relations, technology, and all my experiences to obtain together great success. Education:

• Globelle Technical Institute Vega Baja, PR

International Chef – Restaurants and Facility Operations Professional Experience:

August 2019 – November 2020 Ross Stores DC Rock Hill, SC

Trainer / PTL Splitter / Supervisor in Training

• Conduct Orientation – Overview of company policies, safety and HR guidelines

• Create and update daily reports for management

• Track performance

• Order supplies

• Assist with any special request from employees or operations team

• Cover for Supervisors (as needed), managed teams of 50 employees August 2017- December 2017 Food Lion Supermarket Mount Holly, NC

Deli/Bakery - Kitchen Member

• Customer Service

• Kitchen (Special preparations)

• Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

• Make sandwiches, subs, tossed salads, coffee and tea, dispense drinks and fry chicken

• Adhere to all company guidelines, policies and standard practices August 2012- October 2016 UP restaurant and Bar Vega Baja, PR

Kitchen Staff (Chef)

• Customer Service

• Followed proper food handling methods

• Conduct daily inspections and Inventory

• Operate kitchen equipment’s (ovens, proofers, fryers, scales, mixers and others)

• Enforced appropriate workflow and quality controls for food quality and temperature.

• New Employees Training

Special Skills:

Bilingual (Spanish/English)

Microsoft Office: Access, Power Point, Microsoft Word, Excel

Office Equipment’s (copier, fax, computers)

Customer Service

References available if requested

Contact this candidate