Data Entry Service Representative

Carol Wilcher

**** ********* **. *** ***

Jacksonville, FL, 32277

Phone: 305-***-****

********@*****.***

Summary of Qualifications

• Remarkably detailed oriented with a strong work ethic

• Excellent organizational skills and great ability to multitask

• Exceptional written and verbal communication skills

• Great analytical, problem solving and time management skills

• Highly motivated and driven to succeed

• Ability to work independently with minimal supervision

• Ability to work in production work environment

Objective

To obtain a position where my skills can be utilized to work successfully as a Provider Enrollment Representative.

Professional Experience

Harvey’s Painting & Striping 04/2006-12/2021

Office Manager

• Maintained office services by organizing office operations and procedures

• Prepaid payroll, controlled correspondence, designed filling system, reviewed and approved supply requisitions, assigned and monitored clerical functions

• Input and documented customers information, assisted customers with accounts and payment inquiries

• Willingly engaged with customers and resolved their issues in a timely manner Alder Services 06/1994-12/2005

Customer Service Representative

• Maintained a high call volume of incoming/outgoing calls

• Maintained successful production and quality scores

• Schedule appointments, input customer’s information, received account payments, negotiated payment terms and settlements for past due accounts

• Demonstrated good written and communication skills Midstate Card Services 11/1990-04/1994

Card Member Services

• Maintained incoming calls regarding customer’s accounts

• Negotiated payment terms, account corrections and assessed each customer’s needs

• Created and accurately followed processes for daily tasks

• Quickly responded to problem-resolution

• Alerted customers with suspicious activities on their accounts

• Took great pride in ensuring positive overall customer experience Academic Background

New World Institute

• Associates in Arts (Graduated 1988)

• Business Management

North Miami Beach Senior High School

• High School Diploma (June 1985)

Skills

Proficient in:

• Microsoft Office (Outlook, Excel, Word)

• Electronic Mail Software

• Sending correspondence via fax or postal mail

• Data Entry

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