Regional Property Manager Customer Service

VERONICA TATE

NALP, CAM, CAPS, CAMT

**** *** **** **********, **. 38138

512-***-**** · : **************@*****.***

Exceeding NOI· Expense Reduction· Renovations

Over 20 years of Professional Property Management experience in the conventional and non-profit sector. Focusing on hands-on, value added management with superior customer service. Specializing in renovations, lease ups and improving cash flow on distressed properties.

PROFESSIONAL EXPERIENCE

Cohen Esrey Real Estate

Regional Property Manager

2018-Present

-Oversaw the day to day operations of 6 properties with approximately 2100 units

-Duties included staffing, training, budgeting, marketing, managing renovation projects and physical asset review. -Developed and implemented budgets and marketing plans for each community. Oversaw renovation projects at each property and led a team of 75 associates to provide superior customer service

-Maintained 95% occupancy portfolio wide during a major pandemic

-Vendor supervision and oversight, including reconstruction of storm damaged units and renovation projects

-Responsive to changing needs, goals and objectives of portfolio owners

Block Real Estate

Area Property Manager

2014-2018

-Managed 350 unit conventional property and assisted in training of other properties within portfolio

-Supervised team of 12 employees

-Roving Manager assisting in improving cash flow on destressed properties

-Assisted in market evaluation on new potential properties

-Partnered with upper management in the selection, implementation and conversion process of the new computer software upgrade

Resource Residential

2011-2014

Multi Site Property Manager

-Responsible for lease up and operations of (2) 200 unit properties

-Supervised 22 employees

-Aided in training and mentoring of new staff members

-Oversaw and completed renovations on both properties

-Increased occupancy at both communities from 80% to 96% at time of sale

Asset Plus Properties 2009- 2011

Property Manager/Compliance

-Manager of 396 unit rehab/lease up tax credit property

-Responsible for accounts payable and receivables

-Aided in creating training resources for the company during system tarnsitions

-Brought property from 40%-89% occupancy.

-Oversaw all marketing and resident functions as required per TDHCA

Foundation Communities

2000-2009

Property Manager/ Regional Manager

-Supervised 75 on-site employees over 11 properties specializing in affordable housing

-Hired, trained and coached personnel in a successful, result driven team environment

-Assisted in the development of all on-site managers in property compliance programs, budgeting, and employee

relations

-Revitalized 6 under performing properties through aggressive expenditure analysis and extensive staff training.

-Increased occupancy from below 89% up to a consistent 98% portfolio wide

-Responsible for the Lease up and Compliance of the first tax credit and SRO property in Austin, TX

Walden-Concierge

1996 – 1999

Property Director

-Supervised a team of 20 on-site employees on 3 student properties

-Actively involved in students turns

-Prepared annual budget and monitored expenses in order to increase NOI

-Responsible for accounts payables and receivables

-Oversaw major renovations on 2 communities

-Responsible for hiring subcontractors and negotiating best value.

EDUCATION

Austin Community College -Business Management

NALP, CAM, CAMT and CAPS Certified

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