Operations Executive/Manager

A

Wendy Taboka Tshuma

+267-******** ********@*****.*** Tsholofelo West, Gaborone https://www.linkedin.com/in/wendy-magunga-tshuma-9860ab228

OPERATIONS EXECUTIVE

Administration Procurement Customer Service

Competent, thorough, and detail-oriented Administration Professional who is adept at handling, overseeing, and planning various business-related tasks in an organization. I possess a demonstrated ability to successfully lead a diverse team of employees, execute performance reviews, effectively manage purchasing functions, drive projects, develop new policies, enhance productivity and meet service objectives. My competencies include a solid understanding and knowledge of Procurement, Supply Chain Management, Logistics, facilities management, security management and Customer Service. I possess excellent leadership skills with the ability to supervise a division and make good decisions that will help to enhance growth and help reach long-term organizational goals. I am a team player who also holds outstanding analytical, excellent communication, and interpersonal skills. My primary objective is to obtain an engaging position with an organization that has an opportunity for growth that will effectively utilize my skills and experience. Being a self-starter, strong planner, and problem solver who readily adapts to change, works hard, and exceeds expectations while maintaining accuracy and detail has been instrumental in my various achievements.

Core Strengths

Banking • Microsoft Office

Customer Service • Supply & Procurement

Office Management • Logistics

Interpersonal Skills • Leadership

T24 Banking System • CRM

Embrace Auto Procurement • Facilities, Property and Security Management

Professional Experience

BBS Limited Gaborone February 2021 – Current

Administration Executive (Property & Security)

This position has successfully assisted in accelerating and showcasing my various capabilities. I demonstrate my competencies, by executing the following duties;

Administration

Coordinating planning with construction companies and vendors, suppliers, and service providers in the construction of new branches and other office buildings. Subsequently managing the implementation of branch opening projects and ensuring this occurs within set timelines.

In charge of the proper management of company contracts.

Overseeing the physical security functions and ensuring that the property of the Company is always safe and secure, and all security equipment and systems effectively protect employees, assets, and customers.

Superintending property management processes including the updating and implementation of lease agreements and maintenance of the Company’s properties.

Facilitating vehicle use and maintenance and making sure that internal goods and document delivery and circulation are efficient and timely.

Collaborating with the manager in the effortless day-to-day running of the bank.

Create KPIs for 10 employees who work under my supervision. I am responsible for conducting performance reviews for each one of them and ensuring that both company and individual goals are achieved.

Wendy Taboka Tshuma

+267-******** ********@*****.*** Tsholofelo West, Gaborone https://www.linkedin.com/in/wendy-magunga-tshuma-9860ab228

Procurement

Successfully implemented new policies and standard procedures of the procurement process as per international standards. I currently ensure that these policies are adhered to.

Developing, handling, and ensuring effective implementation of supply chain management. I also ascertain that purchasing functions are completed under established policies and procedures.

Demonstrating strong negotiating skills by engaging with prospective suppliers regarding the pricing of goods and services. I also thoroughly research and recommend potential suppliers of materials and services for procurement services.

Effectively communicating new procurement and building measures to the general staff as and when they are introduced.

Actively participating in the annual CAPEX and OPEX budgeting for the Procurement Department.

BBS Limited Francistown January 2019 – January 2021

Customer Service Consultant 1

•Professionally acted as the first point of contact in the bank and dealt directly with customers, responding competently to their queries and handling all general administration duties.

•Undertook customer relations manager duties within the branch, managing high network customers, mortgage customers, and unsolved queries from the front office.

•Orchestrated regular training sessions for the staff . These pieces of training proved effective as staff morale improved exponentially thus resulting in annual targets being reached and set strategic plans fulfilled. Also supervised all staff as assistant to the branch manager.

•Prepared the branch’s yearly strategy on overall operations, targets, employee team building activities, and SWOT analysis.

•Handled all supply and procurement matters for the branch.

•Initiated and led all tender processing and contract management at branch level.

•Responsible for branch monthly financial reports and reconciliations as well as compiling year-end branch performance financial reports and making recommendations.

• Received an award in 2019 for best customer service to both internal and external customers throughout the whole organization.

•Acknowledged for Implementing cost-saving measures in the day-to-day operations at the BBSL Francistown branch.

BBS Limited Maun June 2012 – December 2018

Customer Service Consultant II

•Supervised tellers and other employees and attended to customer inquiries and queries that had been escalated from the floor.

•Actively marketed and promoted BBS products and services by conducting detailed presentations in various organizations, targeting potential clients, upselling and cross-selling as well as maintaining business relations with current customers.

•Assumed branch manager duties in the absences of the branch manager.

•Represented BBS bank in the stakeholder committee, which tackles crimes associated with banking or frauds, money laundering, and money security, and submitted detailed reports on meeting outcomes to the relevant authorities.

•Maintained an exhaustive supply database for the branch and also took charge of the branch's procurement and tendering processes.

•Undertook general sales administration tasks which included determining pricing schedules for generating quotes, maintaining client records, warehouse stock count and management, preparation and submission of orders as well as the collection of payment.

Wendy Taboka Tshuma

+267-******** ********@*****.*** Tsholofelo West, Gaborone https://www.linkedin.com/in/wendy-magunga-tshuma-9860ab228

BBS Limited Selibe Phikwe December 2009 – May 2012

Bank Teller

•Performed, with accuracy, withdrawal and deposit duties and assisted customers with inquiries.

•Involved in day-to-day office functions which included capturing customer data, reconciling, and balancing receipts against the cash, safe guiding the cash used every day.

• Aided in the procurement aspect of the branch.

BTC Gaborone August 2009-November 2009

Customer Service Executive

•Accurately credited contract customer accounts.

•Competently addressed advanced customer concerns that were escalated from the call center.

•Captured customer data in addition to marketing and promoting Be mobile products.

Volunteer Work

AYIBO Volunteer Current

An organization that assists by cleaning elderly homes, giving out clothing and

sourcing stationery for vulnerable school children

Professional Affiliates

Chartered Institute of Procurement & Supply (CIPS) Member Current

Language Skills

English (Proficient) Setswana (Proficient) Kalanga (Proficient) Ndebele (Medium)

Education

IDM (University of Bolton) Master of Science in Logistics & Supply Chain Management 2022

Chartered Institute Of Procurement & Supply(CIPS) Diploma Procurement And Supply 2019

National Institute Of Business Management Master Of Business Administration 2016

Love Botswana Bible Institute Diploma Practical Theology 2014

Love Botswana Bible Institute Certificate Pastoral Studies 2013

University Of South Africa (UNISA) Bachelor Of Commerce In Strategic Supply Management 2014

University Of Botswana Diploma In Accounting & Business Studies 2008

Masunga Secondary School BGCSE (Form 5) 2002

Wendy Taboka Tshuma

+267******** ********@*****.*** Tsholofelo West, Gaborone https://www.linkedin.com/in/wendy-magunga-tshuma-9860ab228

References

1.Mr. Goitsemang Dibonwa

BBS Limited

P o Box 40029, Gaborone

Cell;71584753/3971396

Email; ********@***.**.**

2.Ms. Baboki Moalosi

BBS Limited

Po Box 40029, Gaborone

Cell;71555838/2413412

Email; ********@***.**.**

3.Mr. Bob Lekan

BBS Limited

Po Box 40029, Gaborone

Cell;71920092/ 5330262

Email; ******@***.**.**

Contact this candidate