Security Officer Insurance Clerk
Resume:
Cherrie Cooper
Willing to Learn & Grow
Orlando, FL 32808
**************@*****.***
Work and education backgrounds reflects passion, and experience reflects knowledge within customer service on a professional level.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
MMC Group, LP - Orlando, FL
April 2021 to Present
Assist callers by providing information to locations vaccines are available, & transfer calls to appropriate departments to further assist.
Security Officer
Department of Defense of Army
January 2021 to Present
Patrol, monitor cameras & traffic, check Ids, & handle emergencies Security Officer
Allied Universal Security
August 2018 to January 2019
Patrol and write daily report
Security Officer
Covenant Aviation - Orlando, FL
June 2018 to July 2018
Aviation Security- Inspect, monitor, and screen employees to maintain safety Corporate Security Officer
CFI Westgate Resorts - Orlando, FL
May 2017 to June 2018
Monitor cameras, sign visitors in, check employees' badges, patrol, perform CPR if needed or necessary, open and lock gates, and write daily reports
Loss Prevention Officer
International Resort and Spa
August 2007 to April 2008
Monitor and authorize entrance and departures of employees and visitors to maintain security on the premises. Write reports of daily activities and irregularities such as property damage and unusual occurrences. Call police or fire departments in case of emergency. Answered alarms, checked security cameras, and investigated disturbances. Complete rounds of the facilities to ensure order and protect the property. Answered telephone calls to take message and provide information. Security Officer
Allegiance Security
June 2005 to June 2007
Monitor and authorize entrance and departures of employees and visitors to maintain security on the premises, responsible for shutting down equipment and locking facilities, and complete rounds of the facilities to ensure order and protect the property. Insurance Clerk
Orlando Foot and Ankle Clinic
July 2004 to June 2005
Submitted claims to insurance carriers, complied, recorded, and filed insurance verifications onto patient's file, and transmit correspondence of medical records by mail. PBX Operator/Telecommunication Operator
Westgate Lakes Resort
February 1999 to November 2001
Answered and transferred guest calls to the appropriate destination Handled emergency calls within the resort by contacting emergency services and contacting security Filed resort guest registration cards Resolved guest complaints and respond to inquiries Received certificate for completing Customer Care Class in October 2000
Education
Bachelors of Criminal Justice in Criminal Justice
University of Phoenix
October 2011 to October 2014
Associates of Criminal Justice in Criminal Justice Everest University
May 2006 to October 2010
Skills
• Word
• Organizational Skills
• Stocking
• Security
• Customer Service
• DoD Experience
• Loss Prevention
• Multi-line Phone Systems
• Information Security
• Intelligence Experience
• CCTV
• Surveillance
• Microsoft Excel
• English
• Microsoft Word
Military Service
Branch: United States Army
Rank: N/A
Certifications and Licenses
First Aid Certification
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