Cherrie Cooper

Willing to Learn & Grow

Orlando, FL 32808

adr3eg@r.postjobfree.com

+1-407-***-****

Work and education backgrounds reflects passion, and experience reflects knowledge within customer service on a professional level.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

MMC Group, LP - Orlando, FL

April 2021 to Present

Assist callers by providing information to locations vaccines are available, & transfer calls to appropriate departments to further assist.

Security Officer

Department of Defense of Army

January 2021 to Present

Patrol, monitor cameras & traffic, check Ids, & handle emergencies Security Officer

Allied Universal Security

August 2018 to January 2019

Patrol and write daily report

Security Officer

Covenant Aviation - Orlando, FL

June 2018 to July 2018

Aviation Security- Inspect, monitor, and screen employees to maintain safety Corporate Security Officer

CFI Westgate Resorts - Orlando, FL

May 2017 to June 2018

Monitor cameras, sign visitors in, check employees' badges, patrol, perform CPR if needed or necessary, open and lock gates, and write daily reports

Loss Prevention Officer

International Resort and Spa

August 2007 to April 2008

Monitor and authorize entrance and departures of employees and visitors to maintain security on the premises. Write reports of daily activities and irregularities such as property damage and unusual occurrences. Call police or fire departments in case of emergency. Answered alarms, checked security cameras, and investigated disturbances. Complete rounds of the facilities to ensure order and protect the property. Answered telephone calls to take message and provide information. Security Officer

Allegiance Security

June 2005 to June 2007

Monitor and authorize entrance and departures of employees and visitors to maintain security on the premises, responsible for shutting down equipment and locking facilities, and complete rounds of the facilities to ensure order and protect the property. Insurance Clerk

Orlando Foot and Ankle Clinic

July 2004 to June 2005

Submitted claims to insurance carriers, complied, recorded, and filed insurance verifications onto patient's file, and transmit correspondence of medical records by mail. PBX Operator/Telecommunication Operator

Westgate Lakes Resort

February 1999 to November 2001

Answered and transferred guest calls to the appropriate destination Handled emergency calls within the resort by contacting emergency services and contacting security Filed resort guest registration cards Resolved guest complaints and respond to inquiries Received certificate for completing Customer Care Class in October 2000

Education

Bachelors of Criminal Justice in Criminal Justice

University of Phoenix

October 2011 to October 2014

Associates of Criminal Justice in Criminal Justice Everest University

May 2006 to October 2010

Skills

• Word

• Organizational Skills

• Stocking

• Security

• Customer Service

• DoD Experience

• Loss Prevention

• Multi-line Phone Systems

• Information Security

• Intelligence Experience

• CCTV

• Surveillance

• Microsoft Excel

• English

• Microsoft Word

Military Service

Branch: United States Army

Rank: N/A

Certifications and Licenses

First Aid Certification

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