Customer Service Dock Supervisor

TYRELL SHAFFER

*** * **** ****** ********, PA ***13 · 717-***-****

*********@*****.***

EXPERIENCE

August 2021 – November 2021

Saia LTL Freight – Carlisle, PA – Dock Supervisor

• Maintain the flow of freight on and off the Dock

• Supervise a particular zone and evaluate the employees in it

• Provide customer service to drivers to ensure a secure load

• Work terminal as a team with my shift and counter partners to keep the morale high within the

• Problem solve any issues that pertained in my zone (assigned area)

• Manage cronos as associates arrived and departed

• Conducted reports to ensure the safety of associates during any hazardous spills

• Keep quality high as the trailers were being loaded

• Document any targets with orders as they were on high demand November 2019 – August 2021

GXO Logistics - Conair, Carlisle, PA – Outbound Lead/Routing Clerk/Dock Clerk o ● Oversee dock and loading operations with outbound shipping o ● Document daily data using WMx

o ● Provide excellent customer service

o ● Evaluate reports and manage order flow

o ● Work with other members of the team to distribute workload and define daily expectations

o ● Oversee routing for multiple accounts

o ● Manage the distribution of orders into the system to ensure customer satisfaction o ● Call and email carriers to ensure freight is distributed to customer before PGI date o ● Provide coaching, mentoring, and training to support a successful operation within the outbound department

o Worked side by side my supervisors and managed the floor to give them feedback from the floor perspective

o Maintain three different departments if there was a lack of associates to produce o Conducted the 5s and safety metric

o Wrote a daily EOS to relieve any gaps for error within shift change 2

March 2019 - November 2019

AtHome Distribution, Carlisle, PA - Operations Lead o ● Lead/Assist in start up and shift meetings

o ● Oversee all lift operators and their daily productivity o ● Manage the training and development within my department o ● Provide oversight during the development of new strategic platforms o ● Ensure the integrity of performance

o ● Manage the workload and ensure every department was operating to standards o ● Work with management and other team members to improve all manufacturing issues o ● Manage the morale of all associates in my department August 2012 - February 2019

Acuity Brands Lighting, Carlisle, PA - Assistant Lead/ Head Trainer o ● Assist in shift meetings

o ● Manage the flow of the dock and provide feedback to management o ● Conduct training evaluations and interviews with PIT operators o ● Train new associates in all areas of distribution o ● Plan and help lead in Kaizen to improve quality and performance o ● Complete daily reports and develop standards of improvement for associates o ● Jockey driver

o ● Excellent customer service when interacting with drivers o ● Perform the daily tasks while demonstrating the integrity of quality within the facility EDUCATION

JUNE 2006

DIPLOMA, CARLISLE HIGH SCHOOL

Graduated from all college prep courses with a 3.2 GPA, and scored in the 10th percentile on the SAT in the state of Pennsylvania.

AUGUST 2008

BUISNESS MANAGMENT, GLOBE INSTITUTE OF TECHNOLOGY

Received a full scholarship to play NCAAJC football while studying my courses of buisness and maintaining my grades to stay eligible on the team throughout the year of 2008. KNOWLEDGE & SKILLS

• Warehouse Management

• Microsoft Office: Excel, Word, PowerPoint

• Team Management

• PIT certified (Stand up, Sit down, Double Jack, Clamp, Dock stocker, Cherry picker, Center rider)

• Jockey Certified

• Strong leadership skills with proven ability to facilitate a large team

• Ability to maintain favorable employee morale

• Strong interpersonal skills and ability to motivate people

• Excellent skills and knowledge of problem solving and solution implementation

• Ability to work under deadlines and handle multiple and detail-oriented tasks

• Knowledge of and experience with WMx and BAx tools 3

• Knowledge of and experience with XDock and AS400

• Knowledge of hazardous material and training

• Clerical skills

ACTIVITIES

I was honored and privileged to coach football at Carlisle High School where I graduated. I was named the head JV coach my second year coaching where I was able to take a team that went 1-9 the previous year to 6-4 the year I ran the program.

I signed a professional football contract overseas, where I played football for the Kikinda Mammoths of Serbia and was an ambassador for American football. I took my knowledge abroad and was able to go to different villages and schools and teach the game of football. Also, while I was in Serbia I volunteered to help coach a youth football team and give back to the village that took me in. In 2020 I joined a XOS program at GXO Logistics where I was paired up with a supervisor as a mentor. Dwight Rouch was a senior supervisor with years of experience who guided me in different management scenarios and how to conduct myself. The information that was provided and that I retained has a lot to do with the leader I am today when it comes to employee engagement and management skills.

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