Sarai Kinzell

San Juan, TX

adr3cr@r.postjobfree.com

956-***-****

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well- trained in operating Chick-fil-a equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to Mcdonald’s customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Reliable and upbeat Vera’s King O Meats successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and attention to individual needs. Knowledgeable about product restocking, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and excellent work ethic. Work Experience

Food Court Assistant and Cashier

Costco Wholesale

July 2021 to Present

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Take orders from customers and cook foods requiring short preparation times, according to customer requirements.

• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers

• Perform food preparation tasks, such as making sandwiches, pizzas, baking breads or desserts, and brewing coffee

• Clean food preparation equipment, work areas, and counters or tables. Customer Service by Greeting and Assisting Customers and Responding Guest Inquiries

Chick-fil-a - Pharr, TX

August 2020 to Present

• Communicate with customers, employees and other individuals to answer questions, explain information, take orders and address complaints.

• Maximize front counters employees guest satisfaction with speedy service

• Worked with touch screen POS system in both front counter and drive thru capacities

• Greeted customers entering establishments with friendly and positive attitude

• Partnered with supervisor and teammates to ensure a positive and productive working environment

• Cashiered, cleaned lobby and bathrooms, drive thru service

• Kept front counter and drive thru sanitation by well stocking, checking trash, checking headsets, cleaning counters and removing trash.

• Prepared drinks, dessert and efficient bagging

Crew Member

Mcdonald's - Edinburg, TX

May 2019 to Present

• Ensured compliance with all quality, standards, guidelines and principals of mcdonald's

• Received customers pleasantly, took their orders, transmitted to kitchen staff and served

• Maintained high standards of customer service during high- volumed, fast paced operations

• Performed excellent communication by greeting and assisting customers

• Trained new employees in the drive- thru, serving and front counter

• Explain the various specials and promotional discounts to patrons entering store

• Kept food preparation area, equipment and utensils clean and sanitary.

• Supported great dining and meal experiences for guests.

• Maintained energy and enthusiasm in fast-paced environment.

• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

• Performed shift change tasks each day to keep store efficient and neat.

• Prepared beverage and desserts at a fast pace

Cashier and Sales Associate

Vera's King O Meats - Edinburg, TX

June 2018 to August 2018

• Restocked, arranged and organized merchandise in front lanes to drive product sales.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Requested official identification for cigars and alcohol purchases and verified details, consistently meeting strict legal standards.

• Used cash registers and POS systems to request and record customer orders and compute bills.

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Assisted customers with special services, account updates and promotional options.

• Engaged with customers to effectively build rapport and lasting relationships.

• Prepared merchandise for sales floor by pricing or tagging.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

Edinburg High School - Edinburg, TX

August 2015 to May 2018

Skills

• Guest services

• 3 years Food and Preperation

• 4 years Ordering procedures

• 4 years Interactive communication skills

• 4 years Menu memorization and product promotion

• 4 years Cash handling and performance improvement

• 4 years stocking and replenishing customer engagement Beverage preperation Verbal and written communication POS System Merchandise restocking and purchase assistance Guest inquires and cash register systems Payment processing and collection Cleaning and sanatizing Bilingual

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