Rodkia Edmondson

Professional Skills:

* ***** ** **** ****** experience

Ability to handle high volume inbound calls

Excellent data entry and computer skills

Proficient with Microsoft Office

Professional Experience:

Traffic Control Group- Nashville, TN April 2022- Current

Traffic controllers coordiantes, setup and remove traffic

Direct traffic in disruption areas like accidents, planned maintenance, building sites and road works.

Professional Experience:

QTC Managment Inc- Nashville, TN Novemeber 2020- April 2022

Inbound call center assisting customers with Doctor's appointments and revealing more information to the customer

Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customers requests

Promote electronic communication services by recognizing opportunites to utilize advnced case management technology

Accurately documents all call information. Efficiently utilizes tools and available resources such as ECW, UCM, examinee portal and other tools as necessary.

Professional Experience:

The General Insurance – NASHVILLE,TN NOVEMBER 2016-OCTOBER 2020

CALL CENTER AGENT

Accountable for handling high volume of inbound phone calls

Successfully changed policies for drivers

Responsible for taking online payments and refunding customers

In charge of fillings to the state for driver licenses

Provided the highest level of customer support

ASURION TECHNICAL SUPPORT – NASHVILLE, TN NOVEMBER 2015-OCTOBER 2016

CUSTOMER SERVICE REPRESENTATIVE

Handled inbound calls

Accountable for troubleshooting Device- Viruses, Forgot Passwords, Factory data reset

Successfully assisted customers with billing and description

Computer Skills – Configuring computer system, installing virus protectors

Always provided the highest level of customer service

Education:

White Creek High School

High School Diploma

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