Quiana Williams

Experienced Care Coordinator

Rialto, CA 92376

adr3b2@r.postjobfree.com

+1-909-***-****

Experienced Care Manager, with over 16 years of direct HR coordinating experience in federal, state, and local compliance, transportation, healthcare, community relations, scheduling, telephone, email, payroll, expense, team coordinating, and virtual customer service. High familiarity with customer relationship management (CRM) systems and software, onboarding software, scheduling software, conflict resolution, and customer escalations. Excited to use my skills and enthusiasm to bring consumer satisfaction efficiently and effectively to all of those I encounter while on the job. Authorized to work in the US for any employer

Work Experience

Operations Coordinator/Care Manager

Calvary Senior Care, LLC - Rancho Cucamonga, CA

March 2018 to Present

• Handled 80+ daily calls, revolving around new client sign-ups, retrieving customer data, researching market flow, and client support.

• I have lowered employee turnover by implementing a strong coach & development model and building a continued education program to include patient care, consumer hospitality, using log systems, and maintaining an overall high client rating.

• Provided support and troubleshooting for caregivers and consumers experiencing setbacks during shifts.

• Maintained a 100% success rate in client advocacy and client-centric dementia care systems creations.

• Managed consumer billing, FDCPA compliant collections, consumer loyalty rewards, and payroll within federal/state compliance.

Per-Diem Wellness Planner/Nutrition Planner

Dignity Nutrition & Wellness - Highland, CA

July 2016 to February 2018

• Assisted patients with DX/RX-based triage and intake, and optimized their approach to meeting or surpassing their individual health and nutrition goals, with a primary focus in oncology and nutrition focused diseases.

Family Care Teacher/Trainer

Life Care Training Systems - San Bernardino, CA

March 2011 to January 2015

• Responsible for coaching private home care aides/family care aides in standard non-medical patient care, dementia progression, de-escalation and enrichment planning. Human Resources Manager

Elmaw Fleet Force - Los Angeles, CA

1999 to 2011

As the HRM, I maintained and developed effective internal procedures, managed employee-related concerns, supported recruiting and retention efforts, and kept performance at peak levels, while expertly identifying problem areas, and developing solutions to successfully resolve issues. Education

Associate's degree in Nutrition

National Academy of Sports Medicine

2015

Associate Degree in Nursing in Nursing

Chaffey College - Rancho Cucamonga, CA

2011

Associate's degree in Human Resource Management

Mt San Antonio College - Walnut, CA

2007

Associate's degree in Human Resource Management

Mt San Antonio College - Walnut, CA

1997

Associate's degree in Business Ethics

Mt San Antonio College - Walnut, CA

1997

High school diploma or GED

Skills

• Non-medical care coordinating

• HR management & training

• technical

support

• sales support

• ZenDesk

• Peoplesoft

• Generations

• ClearCare

• Google

Analytics

• chat/email support

• sales escalations

Advanced: POS systems

• CRM systems

• MS Word/Excel

• Ticketing Systems

• Upselling

• Search Engine Optimization (SEO)

• Customer Relationship Management

• Employee Orientation

• Active Directory

• Consumer Conflict Resolution

• Recruiting

• Marketing

• Relationship Management

• Home Care

• Management

• Computer Networking

• Social Media Management

• Market Research

• Time management

• Microsoft Excel

• Administrative experience

• Microsoft Word

• Project Management

• Email Marketing

• Leadership

• Customer support

• Typing

• Windows

• Communication skills

• Data collection

• Phone etiquette

• Digital Marketing

• Help Desk

• Operating Systems

Certifications and Licenses

Dementia Care Systems Certified

CPR/AED

Registered HCA

CCC / CCE

Licensed Vocational Nurse (LVN)

Certified Health Coach

Certified Nutrition Coach

First Aid Certification

BLS for Healthcare Providers

Assessments

Protecting patient privacy — Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Work style: Reliability — Expert

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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