Vocational Nurse Resources Manager
Resume:
Quiana Williams
Experienced Care Coordinator
Rialto, CA 92376
*****************@*****.***
Experienced Care Manager, with over 16 years of direct HR coordinating experience in federal, state, and local compliance, transportation, healthcare, community relations, scheduling, telephone, email, payroll, expense, team coordinating, and virtual customer service. High familiarity with customer relationship management (CRM) systems and software, onboarding software, scheduling software, conflict resolution, and customer escalations. Excited to use my skills and enthusiasm to bring consumer satisfaction efficiently and effectively to all of those I encounter while on the job. Authorized to work in the US for any employer
Work Experience
Operations Coordinator/Care Manager
Calvary Senior Care, LLC - Rancho Cucamonga, CA
March 2018 to Present
• Handled 80+ daily calls, revolving around new client sign-ups, retrieving customer data, researching market flow, and client support.
• I have lowered employee turnover by implementing a strong coach & development model and building a continued education program to include patient care, consumer hospitality, using log systems, and maintaining an overall high client rating.
• Provided support and troubleshooting for caregivers and consumers experiencing setbacks during shifts.
• Maintained a 100% success rate in client advocacy and client-centric dementia care systems creations.
• Managed consumer billing, FDCPA compliant collections, consumer loyalty rewards, and payroll within federal/state compliance.
Per-Diem Wellness Planner/Nutrition Planner
Dignity Nutrition & Wellness - Highland, CA
July 2016 to February 2018
• Assisted patients with DX/RX-based triage and intake, and optimized their approach to meeting or surpassing their individual health and nutrition goals, with a primary focus in oncology and nutrition focused diseases.
Family Care Teacher/Trainer
Life Care Training Systems - San Bernardino, CA
March 2011 to January 2015
• Responsible for coaching private home care aides/family care aides in standard non-medical patient care, dementia progression, de-escalation and enrichment planning. Human Resources Manager
Elmaw Fleet Force - Los Angeles, CA
1999 to 2011
As the HRM, I maintained and developed effective internal procedures, managed employee-related concerns, supported recruiting and retention efforts, and kept performance at peak levels, while expertly identifying problem areas, and developing solutions to successfully resolve issues. Education
Associate's degree in Nutrition
National Academy of Sports Medicine
2015
Associate Degree in Nursing in Nursing
Chaffey College - Rancho Cucamonga, CA
2011
Associate's degree in Human Resource Management
Mt San Antonio College - Walnut, CA
2007
Associate's degree in Human Resource Management
Mt San Antonio College - Walnut, CA
1997
Associate's degree in Business Ethics
Mt San Antonio College - Walnut, CA
1997
High school diploma or GED
Skills
• Non-medical care coordinating
• HR management & training
• technical
support
• sales support
• ZenDesk
• Peoplesoft
• Generations
• ClearCare
Analytics
• chat/email support
• sales escalations
Advanced: POS systems
• CRM systems
• MS Word/Excel
• Ticketing Systems
• Upselling
• Search Engine Optimization (SEO)
• Customer Relationship Management
• Employee Orientation
• Active Directory
• Consumer Conflict Resolution
• Recruiting
• Marketing
• Relationship Management
• Home Care
• Management
• Computer Networking
• Social Media Management
• Market Research
• Time management
• Microsoft Excel
• Administrative experience
• Microsoft Word
• Project Management
• Email Marketing
• Leadership
• Customer support
• Typing
• Windows
• Communication skills
• Data collection
• Phone etiquette
• Digital Marketing
• Help Desk
• Operating Systems
Certifications and Licenses
Dementia Care Systems Certified
CPR/AED
Registered HCA
CCC / CCE
Licensed Vocational Nurse (LVN)
Certified Health Coach
Certified Nutrition Coach
First Aid Certification
BLS for Healthcare Providers
Assessments
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Reliability — Expert
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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