Janee' Theresa Vaughn

Bedford, TX *****

adr38v@r.postjobfree.com

972-***-****

Work Experience

Manager

Whataburger - North Richland Hills, TX

October 2021 to Present

• Proactively lead, coach, and develop team members, achieve sales targets, develop direct reports, managing sales goals against budget and prior year, meet company standards and promote and align restaurant with new initiatives, client focused customer service, managing staffing, assisting with hiring by selecting hireable candidates through behavior-focused interview techniques, and daily operations including, but not limited to; opening and closing the restaurant, managing, labor, productivity, preparing foods, resolving customer and team member issues, inventory, supply, cash management, computer skills, faxing, printing, working with Office Excel and Word, creating team member development S.M.A.R.T. goals when we need to change/redirect behaviors.

Skills

• 10-key, typing, MS Excel, retail, inbound/outbound calling, client-focused customer service, client retention, data entry, data and document processing, management Assistant Manager

ACG Texas, IHOP - Bedford, TX

August 2018 to October 2021

• Managed all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories. Managed entire operation of restaurant during scheduled shifts, which include daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation. Provided employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation. Ensured that all employees adhere to the company's uniform standards. Performed line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization. Conducted orientations to ensure a positive first step for all new hourly employees, follow up with IHOP's training program. Skills

• 10-key, typing, MS Excel, retail, inbound/outbound calling, client-focused customer service, client retention, data entry, data and document processing, management Papa John's General Manager

Papa John's – Flower Mound, TX

June 2013 to September 2018

• Managed and assumed responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. A self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensured compliance with all federal, state and local laws and ethical business practices. Skills

• 10-key, typing, MS Excel, retail, inbound/outbound calling, client- focused customer service, client retention, data entry, data and document processing, management Delivery Driver/Master Level Manager

Papa John's – Flower Mound, TX

February 2009 to June 2013

• Money management, team building, covering multiple workstations, customer service, order accuracy, end of shift cleaning. developing team members. Trained and mentored new team members on processes and programs on our POS and in our online classroom to promote success for the business; ongoing mentoring and training and development of employees. Skills

• Training, 10 key, typing, customer service, food service, sales, customer resolution, management

Customer Service

Agero Customer Retention – Irving, TX

, July 2012 to October 2013

• Achieved sales targets, met and exceeded retention goals, team building, exceptional, client- focused customer service, met company standards and promoted and aligned office with new initiatives, resolving customer's billing issues, providing troubleshooting for some technical issues with vehicles and safety and security equipment. Skills

• Call Center, client- focused customer service, inbound\outbound calling, 10-key typing, MS Outlook, MS Office Suite, Sales, Retention, data entry Data entry

Select Staffing - Clarksville, TN

October 2011 to July 2012

• Various positions Supported in construction of 3-ton ac units, welding, assisted lifting of 300lb. parts. Assisted with end of the year fiscal inventory, record keeping, and utilization of different operating systems, marking and washing steering column parts, driving a forklift, maintained records of units produced, initial inspection of units molded, cutting numbers on parts. Skills

• Warehouse, client- focused customer service, detail oriented, welding, brazing, data entry Office Manager

H&R Block – Clarksville, TN

November 2008 to July 2012

• Lead, coached, developed team members, achieve sales targets, meet company standards and promote and align office with new initiatives, client focused customer service, managing staffing, hiring and daily operations including; preparing documents for client presentation, preparing manuals for staff, scanning, faxing, and copying and preparing documents for audits and other internal and external procedures compliant with IRS and H&R Block procedures. Processed and started checking and savings accounts; processing loans for customers. Participated and ran events such as customer appreciation rallies, raffles, job fair events to recruit. Retained, mentored, and groomed first year tax pros in their professional development of their business. Assisted customers with tax planning and investments; small business owners, immigrants and some farm owners and workers with document preparation for other agencies. Skills

• 10-key, typing, MS Office, retail, Outlook, inbound/outbound calling, client- focused customer service, client retention, data entry, data and document processing Order Filler (Seasonal)

Walmart DC – Oak Grove, KY

October 2010 to December 2011

• Accurate pulling of stock and filling orders on an assembly line, internal customer service, team building, reaching company targets and deadlines Skills warehouse, client -focused customer service, detail oriented

Education

HIGH SCHOOL DIPLOMA (Honors)

Warren Easton Sr. High School – New Orleans, LA

Skills

• Management

• Customer Service Skills

• Communication skills (10+ years)

• Inventory

• Computer literacy

• Sales

• Training

• Cash Handling

• Scheduling

• Team Building

• Front Desk (1 year)

• Restaurant Management

• Tax Experience

• Leadership

• Basic math

• Microsoft Outlook

• Epic

Certifications and Licenses

ServSafe

May 2018 to May 2023

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