Customer Service Resolution Specialist

Cindy Carter-Hodges

**** ******* *** ***

Stockton, CA 95212

Contact Number: 925-***-****

E-Mail: *****************@*****.***

PROFESSIONAL SUMMARY

. Experienced as a Customer Service and Resolution Specialist with over 25 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Efficient, well-organized and service-oriented team player focused on keeping customers happy with a deep understanding for resolving issues for clients. Experienced in collecting date, managing data and collecting payments.

WORK HISTORY

Calidad Security 04/2022 – Present

Roving Car Patrol for a housing development to deter vandalism and theft

DSI, Stockton, California 12/2021 – 03/2022

Controls inbound and outbound trailer and automobile traffic. Ensures proper documentation has been completed and load bars/straps are installed before a trailer/delivery enters or leaves the facility. Maintains and manage card access and badge systems and building key control and equipment key systems. Performs “end of shift” bag checks. Investigates incidents and accidents that occur in the facility and documents them appropriately in an incident/accident report.

Metro One Loss Prevention, Emeryville, California 11/2020 – 11/2021

Worked at various Ulta Beauty stores as a loss prevention security guard

Deterred robbery and theft using observational skills to watch for shoplifters. But also provided services to enhance each customer’s experience by greeting customers. Conducting safety and loss prevention audits. Recognizing and reporting unsafe working environments and reporting to management and supervisor.

Admiral Security, Walnut Creek, California 11/2020 – 07/2021

Working at various sites assigned to patrol and monitoring activities on the company's premises regularly to discourage criminals and ensure the environment is safe and secure. Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over. Controlling the entrance and departure of employees, visitors and vehicles according to protocols. Monitoring surveillance cameras to watch out for any disruptions or unlawful activities. Providing detailed reports on daily activities and any incidents that may have occurred to management. Using provided communication devices such as two-way radios in a clear and concise manner.

Feeding Opportunities for Oakland Dependents, Oakland, California 01/2020 – 12/2021

Chef/Food Truck Trailer and Box Truck Driver

Non-profit designed to provide a food truck experience to the disadvantaged and people experiencing food insecurities. This involves working closely with organizational leadership, including board of directors, to strategically affect direction of operations. Prepared hot meals from scratch and hauled a 16ft food trailer out into the community to feed the meals to in various locations. Also delivered bulk foods in a 20 ft box truck to various agencies.

Securitas Security Services, Oakland, California 04/2016-11/2016

Armed Security Roving Car Patrol

Patrol of 30 Chase Banks Kiosks in downtown San Francisco and surrounding area to safeguard businesses and deter loitering and theft.

Unique Soul Catering, LLC, Oakland, California 11/2013 – 05/01/2019

Executive Chef/ Food Truck Trailer Driver

Inventory food, ingredients and supply stock to prepare and plan vendor orders. Manage 6-12 culinary personnel in service to 200-1500-customer base. Properly handle and store food to eliminate illness and prevent cross-contamination. Spearheaded menu planning, recipe development and day-today management for 4 locations, as well as high-volume catering operations. Monitor line processes to maintain consistency in quality, quantity and presentation.

Also hauled the 20ft food trailer to various job sites throughout the Bay Area.

Social Security Administration, Walnut Creek, California 07/2014 - 04/2016

Customer Service Clerk

Responsible for answering an average of 30 incoming calls from customers and first contact for walk in customers in regard’s to Social Security products, services, eligibility questions and general client concerns. Issued or assigned Social Security numbers. Provided clients with applications and forms for benefit entitlement such as Social Security retirement,

survivors, and disability insurance programs. Consistently maintained a high level of professionalism with clients and working to establish a positive rapport with every client. Accurately update customer information in the customer service database during and after each walk-in visit or call. Work with the management team to stay updated on Social Security Benefits and any changes in company policies

Bagel Bakery, Monterey CA. 09/1995 – 07/1997

Bagel Maker and Delivery Driver

Prepped and made bagels to be delivered to varies stores throughout the peninsula. Prepared and loaded inventory to be delivered to stores. Deliveries were all touch freight and on a rotation delivered inventory to various bagel stores within the chain in a 15ft box truck.

United States Navy. Vallejo, California 12/1988 - 04/1993

Mess Specialist

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality based on US Navy Mess Hall policy and procedures. Prepared cooking supplies, ingredients and workstations when opening and closing Mess Hall. Verified proper portion sizes and consistently attained high food quality standards. Maintained well-stocked stations with supplies and spices for maximum productivity. Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers. Produced over 1200 breakfast, lunch and dinner dishes per day and maintained near-perfect customer satisfaction scores. Enhanced and maintained the Navy's central standardized recipes and ingredient repository, to including nutritional information.

EDUCATION

University of Phoenix, Lathrop, and 06/2011 California Bachelor of Science: Business Management

Department of Consumer Affairs, Bureau of Security and Investigations Services, Guard registration Expiration 11/30/2022

Western Pacific Class A Driving School graduate 4/2022

Easy Truck Driving School. Class B graduate 8/2022

Class B License with HazMat and Tankers Endorsements to follow

AFFLIATIONS

Member, University of Phoenix, Alumni, 2011 to Current

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