Service Representative Customer
Resume:
Aleena Burke
CUSTOMER SERVICE MANAGER
PROFESSIONAL PROFILE
A driven industry professional with over thirteen years experience in selling solution services and regional account management. Providing calculated client management and front-line consulting services through development of innovative sales approaches, targeted business growth plans, service delivery operations organization and strategic marketing campaigns. Extremely passionate about process efficiency enhancement focused on surgical equipment cost containment through analysis of key point indicators like people, products and processes while also delivering SKILLS
Improving Efficiency
Reducing Costs
Risk Assessment
Resource Management
Communication
Time Management
Leadership
Adaptability
Sales Strategies and Solutions
EDUCATION
BACHELOR OF ARTS
Major in Public Relations Minor
in Psychology
University Of Colorado 2006
TECHNICAL SKILLS
Adobe Illustrator & InDesign
Censitrac/SPM Tracking
Software HTML & CSS
Microsoft Office Suite
Salesforce/CRM Software
AWA R D S
MARK OF EXCELLENCE
Mobile Instrument, 2018
OUTSTANDING SALES AWARD
Mobile Instrument
2012, 2013, 2014, 2015
EXPERIENCE
SALES and ACCOUNT MANAGER 2016 - 2021
MOBILE INSTRUMENT, COLORADO
Handled all sales and service operations within the largest producing territory of Mobile Instrument Inc. while assisting OR personnel and physicians to resolve issues that occurred before, during, and/or after a case.
• Helped institute and establish policy and procedure reviews with customers to create/enforce/affirm best recommended practices amongst administered technicians and service personnel to ensure their monthly/annual quotas were met and/or exceeded.
• Completed data collections for Quality Checks, Tray Errors/QA, Total Cases, Count Sheets, etc. Consulted with OR and SPD staff to identify and implement revisions to instrument trays, count sheets, and methods of marking specialty instrument identification (taping).
• Served as the lead point of contact with O.R. /SPD personnel and physicians to resolve issues that occurred before, during, and/or after a case.
• Reviewed surgery schedule to determine loaner/vendor instrumentation availability.
• Collaborated with national service specialist for endoscopic equipment and instrument management to manage sales pipeline.
CLIENT SERVICE REPRESENTATIVE 2012 - 2016
MOBILE INSTRUMENT, COLORADO
Supported field sales/service teams while developing and maintaining customer relationships within the client organization. Allocated field resources to maximize and identify growth opportunities, which in turn established and over achieved regional quotas per designated portfolio offering(s) in addition to maintaining current book of business year over year.
• Assisted direct sales/service team to enhance operational logistics within the Rocky Mountain region; including up to 10 technicians and up to 11 mobile service vehicles.
• Presented hospital administration and key stakeholders a detailed improvement plan to address any deficiencies or outliers through utilization/ analysis of historical hard data points in a quality partnership review (QPRs).
• Led integration of services into healthcare systems and departments overall processes to establish mutually beneficial partnerships while also achieving designed cost containment workflow metrics. ***********@*****.***
Denver, Colorado
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