Office Assistant Front Desk
Resume:
TONYA PARKER
Upper Marlboro,MD 20774
*******@***.***
OBJECTIVE
Organized Project possessing strong interpersonal skills Creates business partnerships and build trust with
Managers and employees to create a positive work environment
EXPERIENCE
District of Columbia Housings Authority 03/1995 to 2019 (Retired)
Customer Service Specialist / Housing Choice Voucher Assistant
Handled all customers relations issues in a gracious manner and in accordance with the company policies
Develop dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers
Gathered sensitive information to update customer profiles
Asked open-ended questions to assess customers needs
Directed calls to appropriate individuals and departments
Ensure superior customer experience by addressing customers concerns demonstrating empathy and resolving problems swiftly
Answered average of 300 calls per day addressing customers inquiries solving problems and providing new information
Explains the grievance process to the HCVP participants and landlords
Working with the ADA /504 languages Access line inputting information making appointments as needed
Supports the executive Office front desk with assisting DCHA clients and staff as needed
Housing Choice Voucher Assistant, Conduct federal and local orientation briefing to applicants, participants, landlords/owners, and the general public as deemed necessary.
Assistant the Landlords/owner of there inspection date and set appointment informed them on any issues that may occur, about there payments, tenants, and becoming a participant ( Landlord) in the program as a landlord.
Assist the recertification Department with several administrative and leasing tasks
Schedule resident recertifications interviews
Maintain the waiting list
As a office Assistant of the (call center) process requisitions
Time and attendance For a staff of 40 employees
Supervise The summer youth a team of 5 youth, interviews, distribute work assignments,time and attendance, work performance evaluation.
EDUCATION
Bladensburg high School. Date of Diploma 1986
Georgetown school of Science And Art Date 1987
AWARDS AND ACKNOWLEDGEMENTS
Employee Of the month
planning of the Agency events
Communication-Deals with internal and external customers at all levels via telephone and emails, to ensure successful communication via actively listening and probing questions
Problem solving- Resolves in-depth queries in a methodical manner independent and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality,
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