TONYA PARKER

***** **** **** **

Upper Marlboro,MD 20774

adr382@r.postjobfree.com

301-***-****

OBJECTIVE

Organized Project possessing strong interpersonal skills Creates business partnerships and build trust with

Managers and employees to create a positive work environment

EXPERIENCE

District of Columbia Housings Authority 03/1995 to 2019 (Retired)

Customer Service Specialist / Housing Choice Voucher Assistant

Handled all customers relations issues in a gracious manner and in accordance with the company policies

Develop dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers

Gathered sensitive information to update customer profiles

Asked open-ended questions to assess customers needs

Directed calls to appropriate individuals and departments

Ensure superior customer experience by addressing customers concerns demonstrating empathy and resolving problems swiftly

Answered average of 300 calls per day addressing customers inquiries solving problems and providing new information

Explains the grievance process to the HCVP participants and landlords

Working with the ADA /504 languages Access line inputting information making appointments as needed

Supports the executive Office front desk with assisting DCHA clients and staff as needed

Housing Choice Voucher Assistant, Conduct federal and local orientation briefing to applicants, participants, landlords/owners, and the general public as deemed necessary.

Assistant the Landlords/owner of there inspection date and set appointment informed them on any issues that may occur, about there payments, tenants, and becoming a participant ( Landlord) in the program as a landlord.

Assist the recertification Department with several administrative and leasing tasks

Schedule resident recertifications interviews

Maintain the waiting list

As a office Assistant of the (call center) process requisitions

Time and attendance For a staff of 40 employees

Supervise The summer youth a team of 5 youth, interviews, distribute work assignments,time and attendance, work performance evaluation.

EDUCATION

Bladensburg high School. Date of Diploma 1986

Georgetown school of Science And Art Date 1987

AWARDS AND ACKNOWLEDGEMENTS

Employee Of the month

planning of the Agency events

Communication-Deals with internal and external customers at all levels via telephone and emails, to ensure successful communication via actively listening and probing questions

Problem solving- Resolves in-depth queries in a methodical manner independent and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality,

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