Customer Service Massage Therapist

Concepcion Sosa

San Diego, CA ***** 313-***-**** ***.*****@**********.*** www.linkedin.com/in/concepcion-sosa-463512219

Forensic Analyst

Highly motivated, creative, and innovative professional with knowledge and experience in cyber security, security analysis, and security engineering. With passion for puzzles and learning new things, as well as strong interest in the social and digital space. Offer significant knowledge in research and data gathering, especially of what performs well on specific social platforms. A proactive go-getter and effective communicator, leveraging attention to detail, responsible attitude, and reliable work ethic.

CORE COMPETENCIES

Packet Analysis Secure Network Design & Architecture Risk Management Cryptography Vulnerability Assessment Identity and Access Management Cloud Security Ethical Hacking and Penetration Windows and Linux Administration Techniques Windows and Linux Hardening Web Vulnerabilities and Security Digital Forensic Methods Penetration Testing Security Operations and Analytics Programming and Scripting Bash Scripting PowerShell Scripting Computer Science & Engineering Bilingual Language (English and Spanish) Integrity Interpersonal Skills Cross-group and Cross-culture collaboration Speech Translation Customer Service

Computer & Technical Skills: CompTIA Security+ (ongoing), Wireshark, ELK, SIEM, NEST, Kali Linux, Metasploit, Splunk, Burp Suite

TECHNICAL SKILLS

Cybersecurity

Conduct vulnerability assessments using tools like Metasploit to profile an application and exploit particular vulnerabilities.

Configure machines on a virtual network, deploy them to the cloud, and investigate cloud security risks.

Identify suspicious patterns of user behavior to identify bots, intruders, and other malicious actors.

Data Gathering and Analysis

Gather information to create creative solutions to atypical problems that arise in the practice of daily operations.

Review, analyze, and compile data gathered from the segment.

Comfort manipulating and analyzing complex, high-volume, and high-dimensionality data from varying sources.

Research and Operations

Respond to queries and requests for information from the Operations, Marketing and in-house production teams.

Contribute research that can be applied to product development.

Analyze and improve efficiency, scalability, and stability of various deployed systems.

Teamwork and Collaboration

Provide and offer technical support in relation to established project.

Collaborate with operations department and other team members to identify, define, and solve problems.

Participate in programs or initiatives of continuous improvement of the processes.

PROFESSIONAL WORK EXPERIENCE

Massage Therapist Massage Envy, San Diego, CA July 2008 - Present

Customize massages to fit individual guest needs and function as lead massage therapist, conducting training to other staff.

Upsell company services to guests to increase the length of massage and let them avail additional services.

Act as the primary liaison between management and massage therapist staff.

Perform other functions and responsibilities that provide support in the development of business operations.

Achievement:

Consistently maintained a high rebook percentage of clientele at over 75 percent, boosting customer retention.

EDUCATION & PROFESSIONAL DEVELOPMENT

Cybersecurity Boot Camp

University of California San Diego Extension, San Diego, CA, March 2022

Massage Therapy

Concorde Career College, San Diego, CA, 2008

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