Call Center Data Entry
Resume:
PHYLLIS HARPER
PROFILE
Interact with customers to provide information in
response to inquiries about products and services
and to handle and resolve complaints.
WILLING TO RELOCATE: Anywhere
Authorized to work in the US
CONTACT
PHONE:
EMAIL:
***********@***.***
SKILLS
• Photoshop
• Adobe
• Microsoft Word, Excel, Access, Outlook,
Notebook, PowerPoint
• Citrix, Rumba, Macess, Meta Vance,
Avaya, Workforce Management
• Medical Terminology, Cpt Codes, HCPC,
All lines of business PPO, HMO, Medicare
Advantage, Cobras, DHMC, Medicare Part
D, Prescriptions, Enrollments, Claims,
• Skip tracing, FDCPA (Federal Debt
Collections Practice Act) FTC (Federal
trade Commission)
• Customer Service, Written & Verbal
Communication, Type 35 WPM, Data Entry
1000 KPH, 10-key
• Slack, Teams, Jumpcloud
BUSINESS OWNER
Fantasies Unfolded LLC - Stockton, CA –
Business Owner
March 2013 to Present
Fantasies Unfolded Nn-Profit - Stockton, CA
Community Activist of San Joaquin County,
Parent and Child Involvement Program (P.A.C.I)
March 2019 – Present
Fantasies Unfolded LLC – las Vegas, NV
Business Owner
January 2022 to Present
Notary of Public – Las Vegas, NV
2021 - 2025
EDUCATION
School for Adults – Stockton, CA, US
High school or equivalent GED
Delta College – Stockton, CA, US
2005 2007
Early Childhood Education
IAP Career College – Remote
2021- 2021
Event Planner
WORK EXPERIENCE
Beyond Finance - Remote
Collection Agent
Monitor accounts to identify outstanding debts. Investigate historical data for each debt or bill. Find and contact clients to ask about their overdue payments. Take actions to encourage timely debt payments. Process payments and refunds. Resolve billing and customer credit issues. Update account status records and collection efforts. Report on collection activity and accounts receivable status Blue Shield of California - El Dorado Hills, CA
Call Center Rep/Medical Care Solutions
January 2012 to June 2019
Inbound high-paced call center handling patients, referral sources, and administrative department inquires communicating with insurance companies and/or prior authorization requests entering patient information into a customer information system ensuring customer satisfaction and assisting them with issues/concerns related to their health serving as a backup when other employees are out due to absent staff members, making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers developing the knowledge of customer needs and trends to improve customer satisfaction
Advance Call Center Technology - Carmichael, CA
Customer Service Rep
November 2010 to November 2011
Inbound Call Center. Assisted customers with their prepaid visa debit cards for disability insurance paid family medical leave, child support, employment and unemployment insurance. Educated customers on the website, electronic funds transfers, enrollments, disputes, statements, fees, transaction inquires, funding dates, western union, issued replacement cards and technical issues. TeleTech Holdings – Stockton, CA
Enrollment Specialist
Nov 2005 – Jan 2006 & Aug 2007 – Feb 2009
Inbound high-paced call center handling patients, referral sources, and administrative department inquires communicating with insurance companies and/or prior authorization requests entering patient information into a customer information system ensuring customer satisfaction and assisting them with issues/concerns related to their health serving as a backup when other employees are out due to absent staff members, making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers developing the knowledge of customer needs and trends to improve customer satisfaction.
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