Technician Maintenance Training Specialist
Resume:
Marielle D. Hagman
***********@*****.***
Summary
Hard-charging self-starter with 21 years of honorable service in the United States Navy as a Chief Cryptologic Technician (Maintenance) (SW/AW) and an Information Systems Technician (SW/AW). I continuously strive for educational excellence through continuous training in Cybersecurity Information Systems through universities and military online training. Worked as the Training Specialist for IWTC performing preventative and corrective maintenance as required to support training. I have worked as a Cyber IT Instructor and a Cryptologic Technician Maintenance Instructor for the U.S. Navy where I have trained over 500 students in high level, fast-paced CTM, IT and IA courses. Continuously evaluated, counseled and re-mediated student performance resulting in less than a .5% attrition rate. I am eligible to teach over 30 courses in the Cisco Networking Academy and received an Expert Level Instructor Award from Cisco in 2017, that identified the top 10% of instructors worldwide and Advanced Level Instructor in 2018. Currently hold DoD Top Secret/SCI Clearance
Certifications
• CompTIA Security+ • CompTIA IT Operations Specialist • CompTIA Network+
• CompTIA Project+ • CompTIA Secure Infrastructure Specialist • CompTIA A+
• CIW Web Security Associate • Microsoft Certified Professional (Win 10) • Microsoft Specialist (Win 10)
• CCENT/CCNA • EC-Council Certified Encryption Specialist (ECES) • Master Training Specialist
• SSCP – Systems Security Certified Practitioner
Certifications demonstrate the ability to utilize network design principles and protocols to troubleshoot network problems, establish connectivity, and develop configuration management plans for complex Local/Wide Area Networks, and apply Information Technology methods and procedures (e.g., system integration, performance tuning, security mitigation, test/evaluation) to ensure systems support organization requirements.
Core Strengths
Strong Attention to Detail Proficient Organizational Skills Dependable and Adaptable Extremely Quick Learner
Courteous Demeanor Experienced in Conflict Resolution Astute Listening Skills Problem Solver and Fixer
Team Player Proficient at Multi-tasking
Work History
2020-8/2021 TRAINING SPECIALIST, Information Warfare Training Command (IWTC) Corry Station Analyze training and development needs to monitor the effectiveness of training methods, techniques, and tools in order to design and develop courses and programs. Advise the command on matters pertaining to training and education programs. Monitor course effectiveness evaluations for operational curriculum and courseware. Approve curriculum or training plans appropriate to the subject matter area. Analyze and approve instructional material for changes to improve cryptologic curriculum. Provide curriculum and audit management support for the entire command. Evaluate the effectiveness of the existing testing programs in order to make recommendations for NETC approval and the effectiveness of the programs. Assist in conducting Formal Course Reviews (FCRs) and Internal Course Reviews (ICRs) in order to improve training.
2019-2019 TRAINING SPECIALIST, Cyber Mission Force at CIWT Created and managed curriculum configuration, course control documents, CIN/CDP request, Course Master Schedules, and Training Project Plans (TPP) for the Cyber Mission Force. Coordinated with Course Supervisors, Instructors, and CCMM personnel in curriculum development, revision of lesson plans, Test Question banks, Trainee Guides, Performance Test, Interactive courseware, and Testing Plans to resolve training issues and correct discrepancies. Monitored CeTARS to support training requirement planning and overall course utilization. Ensured curriculum and training adhered to established guidelines and procedures that support the goals of OPNAV MPTE organization, NETC, NAVIFOR, and CIWT. 2017-2019 CYBER IT INSTRUCTOR, GLOBAL BUSINESS SOLUTIONS, INC (IWTC Corry Station) Member of the Command Cyber IT/Cybersecurity Workforce at the Information Warfare Training Command, Corry Station. Provided Basic Networking instruction to military members from all services, civilians and foreign nationals in accordance with Navy Cyberspace Information Instructions and Naval Education and Training Standards. Provided training on Information systems, subnetting, Operating Systems, and network infrastructures. Delivered course instruction by applying adult learning principles, theories, and practices, with a blended learning approach in high level, fast-paced curriculum. Conducted hands-on practical exercises in classroom, laboratory, and Integrated Learning Environments. Evaluated and measured students’ progress, provided counseling and determined actions required to improve unsatisfactory performance.
2014-2016 GENERAL DYNAMICS INFORMATION TECHNOLOGY (CIWT Corry Station) Rewrote and updated highly technical six module training course for the U.S. Navy in Information Systems. Developed and wrote a sixteen chapter Rate Training Manual for the Cryptologic Technician Maintenance (CTM) rating. All the training modules are published in navy eLearning and are used for advancement in rate.
2012-2014 LOWES CREDIT/SOS COORDINATOR and INSTALLED SALES (Hawaii and Florida) Provided outstanding customer service at all times while completing routine business credit application audits to ensure credit compliance with Federal regulations and Lowes policies and procedures. Coordinate and follow up on installed sales between contractors and customers. Provided store wide training on processing credit applications. 1990-2011 UNITED STATES NAVY (TS/SCI with Poly) - CHIEF PETTY OFFICER 1990 – 2000 Cryptologic Technician (Maintenance)
2001 – 2006 Chief Cryptologic Technician (Maintenance) 2007 – 2011 Chief Information Systems Technician
Scheduled, supervised, managed, directed and inspected the cryptologic maintenance and operations for several national and afloat cryptologic systems in several Departments and Commands worldwide. As a Cryptologic Technician Maintenance configured radio frequency
(RF) flow and radio wave theory. As a Cryptologic Technician Maintenance instructor, from 1999 to 2003, instructed trainees on national and afloat cryptologic systems and operations. Evaluated student progress to determine their progression in attaining cryptologic system objectives. Prepared interpretations of trainee results to make recommendations for changes and improvements to curriculum and testing. Assisted in Developing cryptologic systems training courses and materials for instructional usage. Held a variety of positions to include Technician, Work Center Supervisor, 3M coordinator, Safety Manager, Instructor, Master Training Specialist, Curriculum Developer, Command Wide Instructional Manager, Recruiter, Recruiter in Charge, Watch Supervisor, and EKMS Vault Manager. Was the Leading Chief Petty Officer for multiple divisions of personnel to include Help Desk, Communication Centers, Preventive and Corrective Maintenance, Installs, and Recruiting.
Qualified Aviation Warfare Specialist, Enlisted Surface Warfare Specialist, Safety Manager, 3M Coordinator, and Master Training Specialist.
Military Awards
Awarded three Navy/Marine Corps Commendation Medals and four Navy/Marine Corps Achievement Medals for outstanding performance and accomplishment. Military Education
Navy Instructor, Task-Based Curriculum Development, Training Materials Development System
(TMDS), Curriculum Manager, Information Systems Administrator, DOD Information Assurance Awareness, Command Delivered Training Train The Trainer, SCI Systems User Course and, Electronic Key Management Systems.
Formal Education
Enrolled at Western Governor’s University for BS in Cybersecurity and Information Assurance (98% Complete) Graduated Valedictorian with Associate’s Degree in Network Systems Administrator - ITT Technical Institute Associates of Science in Electronic Technology – University of Phoenix Trident University International – 3 1/2 yrs in Business with a minor in Information Systems
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