Leasing Consultant/Office Manager

Kathy Jackson

**** ******** ***** ********** **** 45236 513-***-**** **************@*****.***

OBJECTIVE

Seeking a challenging growth-oriented position, where I can use my experience, skills, and knowledge to make a significant contribution to the organization.

QUALIFICATIONS SUMMARY

Possess excellent communication skills with strong administrative abilities.

Ability to dissect complex projects into manageable components, prioritizing goals and working within time critical schedules without sacrificing creativity and quality.

Capable of completing task in a timely manner and within budget.

Ability to work on team projects successfully.

Strong ability to understand business needs and juggle multiple tasks with shifting priorities.

Skilled in Microsoft Office: Word, Excel and PowerPoint. PROFESSIONAL EXPERIENCE

Waller Investments Inc. – Cincinnati, OH

Leasing Agent/Office Manager: 01/2004 – Present

Perform background checks, schedule appointments and present properties to customers.

Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. This includes processing housing applications, preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations.

Monitor outstanding work orders and constantly communicates with maintenance staff to insure 24-hour guarantee.

Develop and implement effective marketing strategies to increase property traffic and internet leads.

Identify risks and develope mitigation plans.

Purchased capital equipment and supplies, secured vendors, and negotiated contracts.

Direct regular meetings and status updates to monitor the execution of the project against the plan with Contractors, Vendors, and Staff.

Conduct client meetings to determine scope, gather job requirements, discuss production issues, and coordinate change management.

Monitor and manage, at a detailed level, service delivery work plans, timelines, and milestones for contracts.

JSM Development Strategies, LLC – Atlanta, Georgia Client Service Coordinator: 08/03 – Present

Serve as liaison between corporate office, clients and advisors.

Verify and logged in deadlines, responding to daily inquiries or questions and outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

Perform follow up phone calls with customers to determine satisfaction level with services.

Organize the preparation and production of customized, client specific property information packages in response to Requests for Information (RFIs) and Requests for Proposals (RFPs).

Coordinate complex on/offsite meetings and conferences. Schedule appointments, keep calendars and arrange travel itineraries and meetings.

Z Gallerie Home Furnishings – Cincinnati, OH

Assistant Manager: 04/2004 – 03/2008

Responsible for sales team of 10 FTE/PTE

Perform administrative functions including tracking, ordering, and managing inventory, ensuring store security, customer relations and conflict resolution.

Recognized as top store manager for 2005, 2006 and 2007.

Perform all duties with positivity, professionalism, and dedication to the corporate mission.

Exceeded sales goals consistently through effective interpersonal skills and product knowledge.

Answer questions/inquiries and maintain accurate records. Kathy Jackson

3974 Longford Drive Cincinnati Ohio 45236 513-***-**** **************@*****.*** PROFESSIONAL ASSOCIATIONS

Cincinnati Area Board of Realtors – Licensed Agent, State of Ohio 2009 References available upon request.

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