Physician Assistant Clinical

TIA LORAE TURNER

443-***-**** ************@*****.*** https://www.linkedin.com/in/tia-turner/

TRAINING MANAGER

Passionate healthcare Certified Training Manager with extensive experience in healthcare personnel, project, program and operations management. Recognized for assembling a dynamic team of 32 Informatics Training and Support Analysts that thrived in delivering quality training, education and support to 32,500+ electronic healthcare software users across a large health system. Seeking to leverage strong leadership skills in an organization with an appreciation for quality team building and employee engagement.

• Leadership

• Mentoring Coaching

• Professional Development

• Relationship Building

• Conflict Management

• Team Building

• Project Management

• Personnel Management

• Operations Management

• Communication

• Critical Thinking

TECHNICAL SKILLS

• MS Word

• MS Excel

• MS Powerpoint

• MS Publisher

• MS OneNote

• SharePoint

• Smartsheets

• Cherwell

• Bomgar

• Cornerstone (UMMS-U)

• Adobe Professional

• Nuance Power PDF Advance

• GoToMeeting

• GoToTraining

• WebEx Meeting

• WebEx Training

• TigerConnect

• DocHalo

• Slack for Business

• Concur Solutions

IT TRAINING LEADERSHIP EXPERIENCE

University of Maryland Medical System, Baltimore, MD June 2015 – June 2022 Clinical Informatics - Informatics Training Manager

• Served as leader of 32 Informatics Trainers and 2 Supervisors including scheduling, delegation, team building, employee engagement and change management. Managed Epic Portfolio electronic health record software training coordination and delivery for all clinical system users 9 UMMS facilities.

• Coordinated and managed training catalog of 60 Epic Portfolio software courses.

• Managed training delivery for an average of 3500 sessions annually.

• Managed successful transition of all training delivery from in-person to virtual learning during pandemic and development of hybrid model in 2021.

• Managed Provider Personalization efforts; average of 75 sessions annually.

• Oversaw Informatics Call Center supporting an average of 32,500 clinical end users throughout UMMS.

• Managed rounding and support for inpatient end users across 12 UMMS locations.

• Developed and implemented thorough and effective onboarding process for new department team members; process template extended throughout all of IST.

• Developed and implemented thorough and efficient process for credentialing new instructors for training delivery across the system.

• Developed and implemented a training evaluation improvement initiative which led to increased average evaluation scores from 3.8 to trending above the 4.5 benchmark consecutively for 6 months.

• Developed and implemented a promotional advancement model for trainers. Tia Lorae Turner ************@*****.*** Page Two

• Coordinated training delivery and support resources for 3 large Epic Portfolio implementations.

• Developed, launched and managed a 30-60-90 day follow-up training program for inpatient end users resulting improved electronic health record documentation. PROJECT COORDINATION EXPERIENCE

University of Maryland Medical Center, Baltimore, MD April 2009 – June 2015 Clinical Practice & Professional Development - Project Specialist

• Successfully co-chaired the 2013-2014 Trends in Nursing Conference.

• Successful coordination of UMMC’s 2014 Magnet site visit & re-designation announcement celebration event.

• Successful planning of 2013 Nurse Practitioner & Physician Assistant Clinical, Peds Education Symposium, Pediatric Palliative Care Conference and Maryland Comprehensive Stroke Conference hosting over 100 participants per event.

• Aided in successful planning of 2013 Henrietta Lacks Symposium including the 1st time approval of Nursing Continuing Education Credits.

• Contributed to the successful coordination of transitioning 2014 Incoming Resident’s ACLS and BLS training from 2-Day, in-person training to online training with skills validation. BUSINESS OPERATIONS MANAGEMENT EXPERIENCE

Powerhouse Partners Business Services, Joppa, MD September 2000 – Present Owner Operator

State of Maryland Board Certified Income Tax Preparer. Prepared and processed 175+ individual and business tax returns annually. Consulted new and established small business owners. Provided graphic design services: Logos, Flyers, Business Cards, Event Tickets, Stationary, Banners and Signage. Provided event planning and coordination services.

LEADERSHIP & PROJECT CERTIFICATION TRAINING

The Training Clinic, May 2022

Training Manager Certification - Certification Received Learning Tree, Inc., January 2019

ITIL v3 Foundations Certification - Certification Received Howard Community College, February 2013

Project Management Training: Project Management

Credits Earned: 1.2 CEUs, 12 Credit Hours

EDUCATION

Spirit of Truth Bible College

Relevant Coursework: Leadership Development

Master of Arts (MA) Degree in Christian Education

University of Maryland University College

Relevant Coursework: Human Resources Training & Development Business Management Diversity in the Workplace Credits Earned: 12

Tia Lorae Turner ************@*****.*** Page Three Global University: Spirit of Truth Bible College

Relevant Coursework: Human Behavior, Education Development Bachelor of Arts (BA) Degree in Christian Education University of Baltimore

Relevant Coursework: Business Finance Real Estate Finance Credits Earned: 6 Morgan State University

Relevant Coursework: Business Communications Organizational Behavior Accounting Marketing Information Technology Management Information Systems Credits Earned: 86 VOLUNTEER WORK

Love Fellowship Christian Center, Belcamp, MD, January 2018 – Present Youth & Young Adults Ministry Leader

Marriage Ministry Leader

Achievements Highlights

• Developed IGNITE Youth & Young Adults Ministry under leadership of Senior Pastor

• Revised and implemented new Marriage Ministry Curriculum

• Coordinated and hosted 15 events for Youth & Young Adults

• Coordinated and hosted 10 events for Married Couples Spirit of Truth Worship Center, Baltimore, MD, February 2008 – December 2017 Youth & Young Adults Ministry Leader

Business & Finance Manager

Achievements Highlights

• Developed and launched Friday Night Live Series, engaging youth within the ministry and in the community

• Coordinated and hosted 50+ events for Youth & Young Adults

• Established efficient weekly payroll system

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