Compliance Auditor Customer Service

Romeo Jones

Phone: 206-***-**** / Alt Phone: 757-***-**** · Email: *****.*****@****.***

Professional Profile Highlights

Certified Payroll Professional – 2004-2021

** ***** ** ******* ******* experience

Outstanding oral and written communications skills

Excellent time-management and prioritization skills

Work Experience

SELF EMPLOYED / Hampton, VA October 2018 – Present

Responsible for employee pay and payment calculations

Assisted UKG as a part of a contract tax amendment team from 9/21 - 12/21

Assisted ADP as a part of a contract tax amendment team from 3/22 - 5/22

Self-employed when not under contract

NGA HR – 3rd party payroll – Jacksonville, FL February 2018 – October 2018

Senior Payroll Tax Analyst / Tier 3 Client Account Owner / 42,000 employees worldwide

Reconciled client accounts using SAP NetWeaver and Ceridian Freedom

Verified and approved batch payments using Ceridian Freedom / Source Tax Online

Assigned as account controller and owner for six clients

Researched prior year penalty and interest notices and resolved outstanding issues

Assumed duties as the SOC1 compliance lead

Researched payroll issues/discrepancies, and processes necessary corrections

Fast-paced environment / Global payroll provider / Multiple clients

The Boeing Company - In-house payroll – Renton, WA April 2001 – July 2016

Tax Compliance Auditor / Payroll Analyst 4 / Team Lead / 160,000 employees worldwide

Disbursed Federal tax, state tax, locality tax and unemployment compensation payments

Processed quarterly unemployment compensation returns for 50 states

Processed payroll payments from gross to net manually when needed

Set priorities to complete multiple tasks and meet deadlines in a timely manner

Change management process development lead

Reconciled out of balance accounting journal entries

Legal Orders Accountant 3 / Team Lead

Processed defaulted student loans, tax levies, creditor garnishments and child support orders according to state statutes and regulations using PeopleSoft 9.1

Trained new hires and streamlined department operating procedures

Performed duties as the primary implementation tester for payroll system upgrades

Provided customer feedback and employee assistance as needed

Washington Mutual Bank – In-house payroll – Seattle, WA August 1996 – April 2001

Human Resources / Payroll Specialist / 28,000 employees worldwide

Processed and balanced various compensation payments as directed

Assisted internal and external customers with electronic banking problems and inquiries

United States Army – Various Locations July 1988 – August 1996

Telecommunications Center Operator

Supervised a limited access telecommunications center that handled extremely time sensitive Top-Secret material

Maintained network links between mainframes, mini-computers and micro-computers

Worked a flexible schedule that included weekends and alternating shifts

Supervisory Experience and Training

Graduated as honor graduate from two leadership development courses while serving in the US Army

Trained, developed and evaluated the performance of a team of eleven entry-level employees (Boeing Tax Compliance Dept.)

Team lead for the legal orders department with The Boeing Company

Led the implementation of an on-line banking pilot for Washington Mutual Bank

Computer Skills

Microsoft Office Suite, Workday, PeopleSoft, PeopleSoft Query, Empower Tax, SAP NetWeaver, Ceridian Freedom, TAB Fusion, Convey Tax Port, Vista Plus, Pay Breeze, Call Center Inquiry Software (MyHR, KANA, BARS)

Knowledgeable of personal computers, office equipment and peripheral devices

Able to test and troubleshoot hardware and software upgrades

Education

University of Phoenix

Bachelors of Science – Finance 2015 - Present / Continuing Education

PeopleSoft 9.3 Query Training

The Boeing Company, Seattle, WA

Certificates and Awards

Certificate – Certified Payroll Professional

American Payroll Association, Tukwila, WA – 2004 - Present

Certificate – Dale Carnegie Course

Leadership & Business Relations Course, The Boeing Company – 2005

Certificate – Emotional Intelligence 2.0 - Workplace

Leadership & Business Relations Course, The Boeing Company – 2012

Certificate – Basic Non-Commissioned Officers Course

Distinguished Honor Graduate, US Army, Fort Gordon, GA - 1992

Contact this candidate