Property Manager Community Director

JACQUELINE D. TUATO’O

SUMMARY

Regional Property Manager with more than 20 years’ experience overseeing diversified portfolio of market rate properties, BMR and New Construction. Successful operating new construction, stabilized, acquisition rehabs and value add assets.

EXPERIENCE

Regional Portfolio Manager, 06/2018 to 4/2022

FPI Management – San Francisco, CA

• Direct the day-to-day operations for 12 market rate apartment communities composed of 1500 units.

• Prepare detailed annual operating budgets for each assigned property and monthly reports on financial and physical conditions of properties.

• Maintain in-depth knowledge of competition through consistent evaluation of market conditions and trends.

• Lead monthly calls with clients and provide operational updates pertaining to occupancy, cash flow, operating and capital expenses.

• Assist clients with due diligences for new potential property acquisitions.

• Inspect properties regularly to identify deficiencies and schedule repairs.

• Implement business strategies to maximize tenant satisfaction and reduce vacancies.

• Monitor all infrastructure and building expenses and review and approve invoices.

Regional Property Director, 01/2000 to 10/2017

Gerson Bakar & Associates – Palo Alto, CA/Seattle/Oregon

• Direct the day-to-day operations for 3 market rate apartment communities composed of 1200 units.

• Increased occupancy for entire portfolio from 82% to 96% through dynamic marketing initiatives.

• Regularly updated asset management staff regarding leasing and property status.

• Oversaw budgeting process for assigned properties.

• Lead monthly meetings with ownership, stakeholders and provided recommendations for value-add opportunities across the portfolio.

• Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.

• Head of new acquisitions team.

Community Director, 02/1998 to 12/1999

Avalon Bay – San Francisco, CA

• Direct the day-to-day operations for 3 market rate apartment communities composed of 300 high rise units.

CONTACT

Address: 201 Harrison Street #404 San

Francisco, CA 94105

Phone: 650-***-****

Email: *********@*****.***

SKILLS

• Market Rate & BMR New Construction

Communities

• Class A+, mid-rise, high-rise & garden

style communities

• Value Add

• Reconciliations

• Property Renovations

• Knowledge of leasing and market

conditions

• Sales and marketing

• Yardi

• RealPage

• Revenue Management

• Team Building

G

WEBSITES, PORTFOLIOS,

PROFILES

https://www.linkedin.com/in/jackie-

tuato’o-69316a19

• Prepared budgeting process for assigned properties.

• Lead monthly meetings with board members and City of Oakland City Council Members to provide operational update for assigned assets.

• Kept fully updated on current regulatory environment and made proactive adjustments to meet changing requirements.

• Recommended clarifications and changes in program policies to Director of Property Management.

• Established and implemented leasing goals while managing effective lease expiration program.

• Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

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EDUCATION AND TRAINING

Bachelor of Arts- Management – In Progress – Graduation spring 2023 Golden Gate University – San Francisco, CA

Associate of Arts - Psychology

West Hills College – Coalinga, CA

Fair Housing Certification.

Certified Resident Manager.

Ongoing training through Gracehill.

ACCOMPLISHMENTS

• Oak Creek Apartments: $5M Clubhouse Renovation.

• Successfully maintained 96% occupancy with 95% to 100% collection rate during Covid.

• Gerson Bakar & Assoc.- Corporation: Recognized as Employee of the year for outstanding performance and team contributions.

• 100-unit Stanford Student Housing 8 year contract.

• 42 in house corporate rentals.

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