Customer Service Operations Manager

JENNIFER THOMPSON

***** ***** **** ***** *******, CA 92584 818-***-**** ***************@*****.*** Multi-skilled manager with extensive experience in inventory control, purchasing as well as leading operational direction, logistics, warehousing, facilities management strategic planning as well as hands-on management of cross-functional teams. Proven leadership experience in defining and leading strategic and tactical execution, improving and transforming operations organizations. Trustworthy and results-oriented leader who applies strategic, operational, and technical business acumen to solve problems, reduce costs, and grow the enterprise in a profitable manner. Effective at leading and inspiring a diverse workforce, executing across business transformation initiatives, aligning large global networks, and managing multimillion-dollar budgets to deliver results. Work with executive and management teams across various business units to ensure operations and sales alignment with business goals. Mastering procurement, purchasing processes and inventory control.

C ORE C OMPETENCIES

● Supply Chain / Logistics Management ● Procurement / Vendor Relations

● Cost Control / P&L Management ● Cross-Functional Team Leadership

● Strategic Planning / Tactical Execution

● Report writing and analysis

● Project / Production Management

● Business Restructuring / Start-up’s

● Vast knowledge Micro Soft Word/Excel/Power Point

● MAS 90/500 / Epicor Eclipse / RFG Scanner

Professional Experience

PRIMALLY PURE, LLC. June 2021 - Current

Purchasing & Operations Manager

● Created quarterly forecasting for raw ingredients based on manufacturing needs and recipes to produce finished product.

● Created vendor specific purchase orders for all raw ingredients, packaging, warehouse and building supplies, shipping materials.

● Maintained and established relationships with vendors, designed purchasing plans and RTVs as well as ‘buy back’ options.

● Created purchasing, receiving and inventory control processes.

● Implemented processes throughout the company.

● Created detailed reporting identifying sales trends identifying minimum levels for finished goods,

● Tracked all open purchase orders, receiving processes and warehouse inventory control.

● Partnered with marketing and customer service creating marketing and sales plans.

● Established warehouse processes and daily activities.

● Created documentation and reporting for executive management team detailing sales, inventory usages and expiration dates.

● Maintained and created COGS for all finished goods. TURF DISTRIBUTORS January 2020 – June 2020

Director of Operations

Furloughed March 2020 due to COVID19

While my time here was short lived due to the current pandemic my full focus and responsibility was ensuring all trucks, drivers and deliveries were compliant per OSHA, CHP, and DOT regulations. I partnered directly with the DOT auditor creating a formal process for all drivers and trucks on and off the road.

● DOT Transportation Rules and Regulations

● Large truck load(s) coming from China to port and the scheduling to the final location.

● Daily truck delivery scheduling and auditing.

● LTL / FTL shipping and receiving

● Inventory management / restructure

JEN THOMPSON P AGE 2 OF 2

AVAD, LLC August 2007 – October 2019

Senior Operations Manager (3 DC / 19 Non DC Locations) June 2011 – October 2019

● Maintained fiscally responsible approaches to operations management, achieving significant cost reductions in several positions i.e. supply vendors, freight expenses and NonTrade Vendor management.

● Implemented and Delivered business strategies to improve operational quality and team efficiency and overall loss prevention. Drove and audited newly created inspection process decreasing freight loss and denied freight claims in turn increasing vendor claim return outcome.

● Successfully oversaw the moving of branch locations to include CAD drawing and floor plan accuracy, contract third party vendors (Low Voltage, Electricians, Racking, Movers, Utilities, Furniture install, IT and Security), branch communications internal and external.

● Partnered with Sales Management and teams to identify new business measures and goals. Reviewing aged and overstock inventory pushing highlighted product as well as marketing showroom in a more fashionable regimen.

● Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits. Approx 8 – 20 direct reports throughout tenure.

● Developed new policies designed to bolster productivity and reduce overall costs. Assisted in the rewrite of the company Operations Manual.

● Performed daily, monthly, quarterly system analysis, documentation, testing, implementation, and user support for platform transitions.

● Assisted Sales and Dealer/Client relationships both sales and operationally

● Created custom warehousing strategies and opportunities to support 22 individual and independently ran locations (Distribution and Non DC locations)

● FTL/LTL/Small Truck Load management

● 3PL negotiation and management

● Direct delivery process creation and management

● OSHA compliance – rules and regulations

● Product and international container disbursement. Purchasing - Buyer August 2007 – June 2011

● Enhanced operational efficiency/productivity by managing budgets, vendor accounts and inventory control.

● Vendor contract negotiation

● Interact with sales and customers to build connections and nurture relationships ensuring current and marketable inventory positions were met.

● Manage proper procurement and stock balance amongst 22 individual locations.

● Planning, selecting and buying AV merchandise.

● Submit/monitor Vendor purchase orders

● Drop Shipments

● Product Evaluation, market research

● Showroom merchandising and planning

AAA TLC July 2008 – September 2015

Marketing July 2008 – Sept 2015

● Built strong referral network by developing strategic relationships with general practitioners and internists.

● Planned and carried out successful marketing events and trade show appearances as head of 6-person marketing team.

● Planned events, including tradeshows and vendor fairs, for clients and partners to attend. Patient Care Coordinator June 2009 – Sept 2015

● Worked closely with patients to ensure excellent and direct individualized patient care.

● Create and manage update of documentation and reports detailing patient activities, care actions and hospital determinations.

RAYZIST PHOTOMASK, INC. January 2000 – August 2007 Warehouse/Production Manager

● Full Warehouse Operations Management 10+Associates JEN THOMPSON P AGE 2 OF 2

● Inventory Control

● Production Management

E DUCATION

University of Phoenix

Bachelor of Arts : Business Administration and Management Associates Degree : Healthcare Administration

REFERENCES

Jon Zabel 630-***-****

Kimberly Brown 704-***-****

Jesse Travis 602-***-****

JEN THOMPSON P AGE 2 OF 2

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