Lead Dispatcher Customer Service

Catrina A. Ma+hews

**** **** **** **., ***** IL, 60124 773-***-**** ********@*****.***

Experienced, innovaIve, ambiIous and moIvated leader seeking to take on a role to help culIvate the business model while maintaining goals, forecasIng growth and providing excellent customer service while bridging business relaIonships along the way. SKILLS

• Ability to build and maintain relaIonships

• Strong organizaIonal and decision-making skills

• Excellent problem solver

• Strategic planning

• Proficient in MicrosoT Office Suite, Oracle AS400, Milo DAT Power Board LANGUAGES

• English

• Sign language

EXPERIENCE

GTI Energy, Des Plaines, IL January 2022 – current Account Support Specialist II

At GTI Energy my role requires great a\enIon to detail. Daily my responsibiliIes include:

• Processing Government Contracts and Sub-recipients’ they are high priority contracts, its important they are paid within a 30-day window.

• This also includes checking documents for accuracy; making sure they are signed, and cerIfied by the vendor’s CFOs, and checking that all backup documents are within the budget agreement and period of performances.

• Processing CEC invoices, analyze all backup documents, receipts, pictures of equipment budgets and checklist for the validity of the contract in order to process payment by the pay terms set within the contract.

• Processing Expense and pay employee expense reports: It is necessary to make sure employees are using their company provided AMEX card, booking travel through the company provided site, Direct travels for business travel and correctly filling out the employee reimbursement form and gebng their managers approval before submibng. So, I send many emails or reminders and request for informaIon to get expense reports processed accurately and efficiently.

• Process regular vendor invoices for their purchases of products and services.

• Responsible for performing the check run bi-weekly: generate key reports to analyze the system for items posted to through: The check registers, The distribuIon logs, Open AP report, Pre- EFT

• Responsible for Bank transmi\ed and providing confirmaIons Matson LogisIcs, Oak Brook, IL July 2011 - November 2020 Lead Dispatcher 2016 – 2020

• Responsible for finding reliable companies to pick up and deliver freight once freight was ready for imporIng or exporIng at terminals and port locaIons by way of truck, ship, ocean or air

• NegoIated rates for transportaIon companies

• Booked up to 50 plus loads daily

• Set up new carriers

• Responsible for ensuring all customs documentaIon was completed

• Trained other staff members as needed

Accounts Payable Specialist 2014 - 2016

• Ran weekly check runs for seven offices

• Applied and posted vendor payments

• Printed, enveloped, and mailed weekly check run

• Setup wire transfers for import/export, domesIc and internaIonal accounts Accounts Receivable Specialist 2011 – 2014

• Resolved payment discrepancies in Milo

• Kept a journal in Excel, helping manage foreign accounts

• Scanned invoices and assigned them in the system

• Responsible for billing, coding and matching for import/export accounts EDUCATION

University of Phoenix — MBA Degree, June 2019

University of Phoenix — Bachelor’s degree, June 2017

Contact this candidate