Personal Assistant Administrative
Resume:
FATIMA SAMODIEN
PERSONAL DETAILS
Nationality : US Citizen
Email : ******@*****.***
Phone : 256-***-****
Post Looking for : Upper Management
COVER LETTER
I have more than 20 years’ experience in Administration and Management, which would make me a prime, experienced, candidate for this position. I am currently employed as a Manager at Waffle House, Meridianville Alabama, and have been with the company for 4 years, come 1st October 2022. I am Acting District Manager overseeing and managing multiple highly pressured million-dollar units and am responsible for all operations, production, health and safety, scheduling, ordering, maintenance, advertising, catering and events, recruitment and training. I work autonomously with high attention to detail while communicating with upper management daily. I am ServSafe certified and familiar with all related policies and guidelines. I oversee, coach, train and am responsible for 30-100 employees daily spanning various shifts and units. In my current role, planning, organization, and social media presence are key, which makes social media a pivotal priority. In my career I have worked at 3 prestigious universities bridging across multiple countries and cultures: University of Cape Town, South Africa (Anatomy and Cell Biology Department); North Dakota State University, USA (Nursing School) and, most recently, at the University of Glasgow (School of Law, Diploma in Professional Legal Practice). Having worked at these institutions I am deeply familiar with University Policies and Operations, Health and Safety guidelines, including risk assessments as well as access needs for students and all stakeholders at various events. I can bring a diverse outlook with my background, but most importantly, my experience from working at these various institutions would be a benefit to this post. I have prolific event planning experience across my career, for instance, The Diploma in Professional Legal practice, in which I hosted several large events including: The Diploma Award Ceremony (approximately 1500+ guests), Client Consultation Competitions (Local and International – 1000+ delegates), Negotiation Competitions
(Local and International – 1000+ delegates), Glasgow Legal 40 events (6 events over the year – 75 VIP guests and delegates, each event), Medico-Legal Lecture Series
(200+ guests), Perseverance Pays event (50 VIP and guests) and Life in Law event
(250+ VIPs and guests), as well as assisting with the School of Law undergraduates and postgraduate events.
Given the opportunity this position will to be a new, exciting challenge, but one I hope will be rewarding and it will allow me to expand on my current knowledge and experience.
EDUCATION
In Progress BA (Hons) Business Management
Open University (Scotland)
240 credits completed Equivalent to an Associate’s Degree 2010-2011 SVQ 3 degree in Customer Services
Through MacKenzie Hall (Scotland)
2008-2010 BSc Degree (part-time - Incomplete)
North Dakota State University, USA
Business Management – Major
English/Human Resources – Minor
1982-1986 Graduated Secretarial College (South Africa) Type Easy Secretarial School
Pitman’s of London Certificate
1982-1986 Bridgetown High School (South Africa)
Matriculated 1986
ADDITIONAL PROFESSIONAL DEVELOPMENT
January 2019 Waffle House University (WHU) - Management Training, Atlanta.
January 2019 ServSafe Certification
8
th
June 2016 Human Resources: Recruitment and Selection. Open Learn – 12-hour course covering writing job descriptions to assessing who to appoint.
Open University.
15
th
April 2016 Equality and Diversity Essentials.
University of Glasgow.
6
th
April 2016 Managing Diversity. University of Glasgow. 11
th
March 2015 Process Improvement for Administrative Assistants. University of Glasgow.
25
th
March 2014 Managing Work Life Balance.
University of Glasgow.
28
th
May 2013 Introduction to Best Practice – Performance and Development Review. University of Glasgow.
7
th
January – 15
th
April 2010 Achieve Global Genuine Leadership Training – Manager’s Version. NDSU, Fargo, ND.
17
th
February 2010 Discover U Workshop - “Dealing with Sexes”, “Handling Change with Humor”, “Conflict Resolution”. NDSU,
Fargo, ND.
15
th
January 2010 Hobson’s Apply Yourself Graduate Program Management System Training. NDSU Fargo ND.
22
nd
July 2009 Proofreading and Grammar for Professionals Workshop. New York.
October 2009 Grants and Budget Management Workshop. NDSU Fargo, ND.
15
th
February 2009 Discover U Workshop - Dealing with Different Personalities. NDSU, Fargo, ND
March-April 2008 Cash Management Training. Ross Dress for Less Stores Inc., Huntsville, AL
EMPLOYMENT HISTORY
Name of Company : Waffle House
Meridianville, Alabama, USA
Period : October 2018 - Present
Position : Manager and Acting District Manager
Report To : Division/Area Managers
Duties and Responsibilities:
Responsible for the day-to-day operations.
Responsible for staffing - hiring, disciplinary procedures, recruiting, training and retention of 30-100 employees.
Perform performance reviews.
Customer Service satisfaction, conflict resolution and meeting customer expectations.
Managing and implementing Policies and Guidelines
Payroll, Managing Budgets, Profit and Loss Analysis and monitoring key performance indicators to meet budgets.
Improving Sales Targets, both in-house and catering.
Social Media Presence and utilization for sales, recruitment, events, etc.
Staff Scheduling.
Ordering of all operating items, stationery, maintenance items, food and produce.
Working closely with different Division and Area Managers from across the USA.
Attend all weekly Division Meetings as well as present as Acting District at P&L meetings.
Exercise discretion and tact with customers, sensitive materials and dealing with staffing issues.
Daily administrative duties, banking, and office administrative and management duties.
Risk assessment and mitigation procedures.
Working autonomously, while meeting corporate guidelines and demands. Name of Company : University of Glasgow
School of Law
Diploma In Professional Legal Practice
Period : October 2012- June 2018
Position : Administrator
Report To : Kerry Trewern (Director)
Rhona McNair (Deputy Director)
Eileen Paterson (Retired Director)
Reason for Leaving : Moved to the USA for better opportunity. Duties and Responsibilities:
Prepare, distribute and maintain 13 sets of course materials.
Liaise with Central Room Bookings to arrange bookings for events, lecture and tutorials.
Managing assessment and examination procedures for 13 courses.
Plan and organize several main events such as Diploma Award Ceremony.
Organize careers and other public events, preparing publicity, arranging hospitality and accommodation.
Arranging and clerking of meetings.
Respond efficiently and effectively with all enquiries from students, tutors and members of the public.
Maintain and develop extensive student records systems including Alumni records.
Oversee Diploma Assistant and Volunteers.
Support and Manage 250+ Tutors, 250+ Students and VIPs.
Oversee Lectures and Tutorials.
Provide continuous Tutor and Senior Tutor Training.
Provide continuous Student Training during Skills and Orientation Week.
Oversee filming projects, in conjunction with the Media Unit, filming crews.
Developing and writing of Student Handbooks, Senior Tutor and Tutor Handbooks.
Manage, plan and organize large tutorial events such as Glasgow Sheriff's Court experience and Police Scotland Witness experience.
Risk assessment and mitigation for all events.
Develop new administrative and management processes and update existing processes.
Setting procedures in place to meet deadlines throughout the year both internal and external.
Preparation of documentation for meetings and events
Effective planning and organization of workload.
Work closely with external agencies such as Law Society of Scotland, the legal profession in general and specifically with firms setting up recruitment events.
Use initiative and judgement to deal with enquiries from staff, students, tutors, general public and internal and external agencies.
Work closely with External Examiners, so set up grading of all students Assessment, via online program, I designed and implemented.
Exercise discretion and confidentiality in handling sensitive situations, people and data.
Name of Company : Mackenzie Hall ltd
Kilmarnock, Scotland
Period : October 2011- October 2012
Position : Collections Agent
Report To : Team Manager
Reason for leaving : Better opportunity.
Duties and Responsibilities:
Debt Collecting Agent
Dealing with customers on behalf of client such as Eon Electricity, Quick Quid, Pounds to Pocket, Wonga, Loans and several large debts collecting agency.
Continuous Data Protection Training.
Meet individual and team targets.
Name of Company : North Dakota State University
Department of Nursing
Fargo, North Dakota, USA
Period : September 2008 – June 30
th
, 2010
Position : Administrative Assistant
Graduate Program Assistant/
LPN-RN to BSN Assistant/Undergraduate
Program Assistant/Grants/Budget Manager
Report To : Dr. Loretta Heuer, Chair and Associate Dean Reason for leaving : Relocated to Scotland
Duties and Responsibilities:
Advised, assist and managed approximately 50 nursing graduate students from the time they enquired about program until graduation.
Advised, assisted and managed approximately 40 License Practical Nurse and Registered Nurse students to their Bachelor of Science in Nursing Degree from the time they enquire about program until graduation.
Advised, assisted and managed approximately 300 undergraduate nursing students (pre-nursing, freshmen, sophomores, juniors and seniors) from time they entered program until their BSN graduation.
Took Graduate Council Meeting minutes, Departmental Faculty Meeting Minutes and various other ad hoc committee meeting minutes.
Assisted Chair and Associate Dean in daily administrative duties (scheduling appointments, travel bookings, etc.)
Designed, and typed brochures, handbooks, spreadsheets, documents and flyers, reports etc.
Oversaw undergraduate administrative assistant with backup support for undergraduate program.
Assisted and supported Chair and Associate Dean in securing writing proposals and securing funds for department.
Managed Nursing Alumni.
Corresponded on daily basis via email, official correspondence, meetings with graduate and LPN/RN students.
Maintained nursing website for graduate and LPN/RN sections.
Maintained HOD and departmental budgets.
Assisted in accreditation visits (collect data, develop curriculums, type reports, arrange accreditation visits).
Name of Company : IAH (Preschool to 6
th
Grade)
Private School – 60 students
Period : February 2008 – July 2008
Position : Office Manager
Report To : Khowla Seljuki, Principal
Reason for leaving : Relocated to North Dakota
Duties and Responsibilities:
Office and Administrative Manage.
Dealing with parents and students.
Responsible for student registration, events, social media presence, recruitment, advertising.
Responsible for tuition intake and budgets.
Responsible for arranging Annual IAH Fundraising Dinner event, and various social, fundraising, and school activities and events.
Compiling and typing of annual report and surveys.
Compiling, designing and typing flyers, brochures, handouts, report, handbooks, schedules etc.
Running office on a daily basis.
Worked autonomously, to meet targets.
Name of Company : TJ MAXX
Period : November 2006 – December 2006
September 2007 – February 2008
Position : Store Co-Ordinator
Report To : Store Manager
Reason for leaving : Part-time job
Duties and Responsibilities:
Oversee store appearance and in charge of home décor and linens section (50% of store).
In charge of layaway section – create, cancellations, pulls, refunds, filing and organization of layaways.
Helped with receiving store merchandise and making sure merchandise got from door to floor in 24 hours.
Worked cash registers when needed.
Worked customer service desk when needed.
Worked jewelry section when needed – was a Qualified Jewelry Associate.
Did markdowns and inventory control on a regular basis.
Managed and oversaw junior Store Associates.
Name of Company : None
Period : 2000 – 2007
Position : Volunteer/Homemaker
Report To : None
Reason for leaving : Re-entering workforce.
Duties & Responsibilities:
I chose to stay home and raise my children, however, stayed active by participating and being involved with the following: PTA President for IAH.
Volunteering at the Huntsville Islamic Center in arranging dinners, events and welcoming local, out of state and international visitors.
Involved with Huntsville Interfaith Mission Services Organization promoting interfaith dialogue.
Co-Chaired the Iranian Pavilion for 2006 Panoply Festival in Huntsville.
Chaired the South African Pavilion for 2007 Panoply Festival in Huntsville.
Hosting and catering for events for visitors from the International Services Council (US State Dept) – promoting diversity and multiculturalism.
Was on the IAH Executive School Board Committee (1999-2001)
Was on the IAH Special Task Committee (2000)
Name of Company : IAH (Preschool to 6
th
Grade)
Period : May 1999- Sept. 2000
Position : Office Manager
Report To : Principal – Noor Kraus
Reason for leaving : Pregnancy
Duties & Responsibilities:
Office Manager and Administrator
Dealing with parents and students.
Responsible for student registration.
Responsible for tuition intake and budget management.
Responsible for arranging Annual IAH Dinner and various event planning.
Compiling and typing of annual report and surveys.
Compiling, designing and typing flyers, brochures, handouts, report etc., including social media presence.
Ran office on daily basis.
Was Acting Principal for 6 months.
Name of Company : University of Cape Town – Dept. of Anatomy & Cell Biology, South Africa
Period : April 1993 – June 1998
Position : Administrative Assistant
Report To : Head of Dept. – Prof. B. B. Rawdon
Reason for leaving : Moved to USA.
Duties & Responsibilities:
Administrator and Office Management.
Administration of student records.
Processing of test and examination results (14 courses and approx. 650 students).
Preparation of tests results for Faculty (10 full-time members) and University.
Administration of research accounts (HOD and other faculty members).
Administration of staffing budget.
Typing of research reports, timetables, handbooks, student handouts, grant applications etc. for HOD and all 10 Full-Time Faculty Members.
Typing of examination papers for all 14 courses.
Training of postgraduate and honors students in computing skills.
User Administrator to the Department (overseeing 25 computers).
Administration of fax accounts.
Administration of tutorial room bookings (4 rooms).
Order of Medical Library books and control budget.
Preparing and distribution of seminar lists & notices.
Manage and oversaw departmental assistants in execution of their duties.
Manage travel arrangements for HOD.
Scheduling of appointments for HOD and other 10 Full-Time Faculty members.
Oversee all event planning.
Name of Company : University of Cape Town – Dept. of Applied Mathematics, South Africa
Period : Nov 1992 – March 1993
Position : Senior Secretary
Report To : Head of Dept. – Prof. B. D. Reddy
Reason for leaving : Better opportunity
Duties & Responsibilities:
Office Administrator to Head of Department.
Manage Junior Research Assistants.
Typing of all examination papers, handbook, research papers and reports.
Manage HOD and departmental budgets.
Name of Company : Corporate Recovery Services (Pty) Ltd. T/A Typecor Period : Nov 1988 – July 1992
Position : Office Manager/Personal Assistant
Report To : Managing Director – Mr. Roy Dalle Vedove Reason for leaving : Looked for better opportunity. Duties & Responsibilities:
Due to my employer’s business obligations in Johannesburg, I ran the office, autonomously, in Cape Town. My duties included everything from answering the telephone to the writing of business checks.
Responsible for all monthly and year end accounting duties.
Because of my employer’s continued absence, I decided to open a Secretarial Service, alongside his current business, with his permission. I was in a Supervisory capacity with two other ladies under my leadership. Our duties included offering normal secretarial services i.e., typing, faxing, telephone answering service, renting of office space, etc. I also provided training courses in Typing, WordPerfect, Basic Lotus 123 and dbase III. Name of Company : Atlantic International Finance T/A Debtcor and Middletons Typecor
Period : Feb 1987 – Oct 1988
Position : Personal Assistant
Report To : Managing Director – Mr. D. Ridley
Reason for leaving : Director closed business.
Duties & Responsibilities:
There were three divisions to this company:
The first, Atlantic International Finance, where I was a Personal Assistant to the Managing Director. This was a finance company and I was responsible for all office and administrative duties.
The second division was Debtcor, which was a debt collecting agency. We did debt collecting for companies such as PG Glass, Edson Clyde Holdings and Extra Shoes. I managed litigation documents such as Letters of Demand, Judgments and Warrants of Executions
The third division, Middleton’s Typecor, was a secretarial service, where I was assigned temporarily to high profile clients that needed an expert administrator - Due to this I got a chance to work for the City Counsellor and Member of Parliament of Ward 6, Mrs. Patricia Sulcas-Kreiner. I worked on her political campaign for the municipal elections for three months up until she was elected Member of Parliament for Ward 6 in October 1988 and she later became the Mayor of Cape Town.
ACKNOWLEDGEMENTS RECEIVED
University of Glasgow - Outstanding Performance Award, 2015-2016. University of Glasgow – Recognition and Reward, 2014. North Dakota State University - Recognition and Reward. 2009. Featured in Nursing Department Newsletter. March 2010. Received numerous acknowledgements in various international journals for typing of research papers for Prof. B.B. Rawdon and Prof. F.X. Omlin. Received acknowledgement for volunteering and arranging fundraisers and dinners for various institutions, including the US State Dept., 8 th
Street Home, IAH and HIC.
CONTACTABLE REFERENCES
Waffle House Current References:
Carol Manley - District Manager
Tel: 256-***-****
Matt Stebbins – District Manager
Tel: 256-***-****
Kerry Trewern, Director, Diploma in Professional Legal Practice, School of Law, University of Glasgow, Scotland
Tel: 014*-***-****
Email: HYPERLINK "mailto:*****.*******@*******.**.**" *****.*******@*******.**.**
Rhona McNair, Deputy Director, Diploma in Professional Legal Practice, School of Law, University of Glasgow, Scotland
Tel: 014*-***-****
Email: HYPERLINK "mailto:*****.******@*******.**.**" *****.******@*******.**.**
Eileen Paterson, Retired - Director (Operation) 2012-2016, Diploma in Professional Legal Practice, School of Law, University of Glasgow, Scotland Tel: 079-****-****
Email: HYPERLINK "mailto:******.********@*******.**.**" ******.********@*******.**.**
Fiona Macaulay, Administrator, Diploma in Professional Legal Practice, School of Law, University of Glasgow, Scotland
Tel: 014*-***-****
Email: HYPERLINK "mailto:*****.********@*******.**.**" *****.********@*******.**.**
Contact this candidate